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See above comments.... needs more customer service training........ very rude and rule bound but unable to explain the 'rules' ... I am sure she is trying to do her job but the lack of flexibility and refusal to allow access to more senior management along with her lack of empathy for customer's causes much distress.
He was so nice to bring us to the hotel after we paid more then €600 for the "lost items". (The license plate was stolen)
я как клиент vip разачарован вашем отношения ко мне вы нашли царапина на диске которой вы доказывайте что не было у меня всегда были доверительные отношения к вашей компании и я многим своим друзьям и родственников рекомендую брать у вам теперь я думаю доверия прошло и я так же напишу о вас в социальных сетях о вашем обмане клиентов
In addition to this, they were also not at the office when we had to deliver the car at the airport. We even paid extra because they had to work later due to the late departure of our flight. This meant that we could not look over the car together and the deposit was withheld.
Extremely slow reception when renting Extremely slow reception when returning Inadequate previous damage marking - counting on not being able to prove them wrong Inadequate support when filling documentation resulting in penalising customers Contacting via number identified as spam number Unsuccessful attempted call equals client refusing a contact Bottom line - everything is the customer's fault Customer service - will explain why it is customer's fault Price for losing a customer = 200 EUR To avoid
I was told that the car is dirty and that im not returning it in acceptable condition which again i dont is true and i have pictures. I was told to wash the car before i return it! Unacceptable!!!! Ive traveled all over the world and have never come across such poor customer service and the audacity of staff members and their attitude towards customers is very poor. None of you staff had the decency to appologise for the shit customer service i received on both ends. I will be leaving a review for all customer to see on your website!
Много любезен и внимателен господин. Благодаря за приятелското отношение! З.Тодорова Мениджър бизнес развитие Бюти Партнърс ООД Studio24.bg