Отзиви за нас
Very nice time to me!!
Svetoslav is an intelligent and experienced person but he shouldnt be in customer facing role. His attitude is a bit off and I dont think he is happy in his role for whatever the reason might be (not saying he is bad in it however). I had a few questions and the answer to every question was full of sarcasm for some reason: Question: Oh, the car is not diesel? Answer: Well, if you wanted diesel you should have asked for it at the time of booking Question: (after 10 mins of waiting to return the car) Excuse me, do I return the car to you or I need to go upstairs? Answer: Well I was busy with another customer, but as you can see, I am literally taking the papers for your car return. Svetoslav: you are returning the car late, there is a fee to be paid Me: OK, but by the way, I called your call centre twice yesterday to explore lease extension options and nobody picked up so i selected the option to be called back but wasnt. I only managed to contact staff around 9pm, but she told me its emergencies only Him: Sir, please don't call the contact centre at that hour as we really do have emergencies. Bottomline: he is an asset to your company and understands your business well, but I wouldn't rent a car from you again of he would be doing pick up or drop off.