Български 
English (UK) 
Русский 
Deutsch 
Español 
Français 
Polski 
Українська 
Hrvatski 
Ceský 
Danske 
Suomen 
Ελληνικά 
Magyar 
Svensk 
Türk 
יודיש 
Log in
Cars
Electric Cars
Cargo
Reviews from independent websites
Customer reviews
Rating
94.5 %
from 2329 reviews from verified customers
(8702)
(2249)
(1628)
(1525)
(1338)
(416)
(393)
(361)
(283)
Latest reviews:
Ivan Toshkov Ivanov
(1 booking)
Bulgaria
24.02.2019
Service rating:
bad
От около 3 години ползвам Топ рент а Кар.
Получаването на автомобила взе да става доста бавно.
Staff rating:
bad
Бях втори или трети по реда клиент.
Поисках бланката за да я попълня до като чакам. (Пред мен беше англичанин и знаех колко време ще му отнеме , последният път от София получих автомобила след повече от час) Беше ми отговорено: Изчакайте си реда .
По пътя ми от паркинга към офиса ви , срещнах двама от служителите ви и те ми казаха да оставя ключа в офиса Служителят от офиса ме попита: Защо ми носите ключа на мен? (Оставих му ключа) Каза ми да се върна след 10 мин. 10 мин станаха повече от 30 Мин. Колко ли време ще ми отнеме ако си наема автомобил през лятото ??? Причините да ползвам все още услугите на Топ рент а Кар са цената и сравнително новите автомобили
По пътя ми от паркинга към офиса ви , срещнах двама от служителите ви и те ми казаха да оставя ключа в офиса Служителят от офиса ме попита: Защо ми носите ключа на мен? (Оставих му ключа) Каза ми да се върна след 10 мин. 10 мин станаха повече от 30 Мин. Колко ли време ще ми отнеме ако си наема автомобил през лятото ??? Причините да ползвам все още услугите на Топ рент а Кар са цената и сравнително новите автомобили
Time to pick-up/drop-off:
bad
Car rating:
good
Причините да ползвам все още услугите на Топ рент а Кар са цената и сравнително новите автомобили
Would you recommend us:
yes
no
Oleg Vinevskiy
(1 booking)
Russia
27.12.2018
Service rating:
bad
17 декабря взял в аренду автомобиль Ford Fiesta в аэропорту Бургас. Срок аренды был до 27 декабря, но на это число не смог купить билеты. Пришлось улетать 26-го. При возврате автомобиля сотрудники фирмы сказали , что поврежден передний бампер. При осмотре обнаружили скол краски в нижней части переднего бампера размером 0,5 кв.см., которая могла быть не обнаружена при приеме автомобиля , т.к.прием был в темное время суток, либо в результате попадания гравия с дороги. Ни трещин ,ни вмятин на бампере не было. Только скол краски. Сотрудники фирмы показали фотографии авто от 17 ноября. А месяц автомобиль что не ездил? Сказали что требуется полная покраска бампера. Хотя такие колы закрашиваются карандашом.
В результате удержали с депозита 110 евро. Если-бы не выходной день и вылет самолета, пригласил бы представителя руководства фирмы.
Долгое время пользовался услугами фирмы TOP- RENTA-CAR. Но теперь вряд-ли буду брать авто в этой фирме.
Staff rating:
bad
Просто развел на 110 евро!!!
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Andrew Robert Lindsay
(1 booking)
England
29.07.2018
Service rating:
bad
This is the third time we have used Toprentalcar have had no problems before now ,we had a flat tyre I phoned toprentalcar who stated get it fixed and we will refund the charge as u have full cover,we found a tyre shop I had the tyre fixed at a charge of 20 Lev obtained a bill ,when I returned the car toprentalcar thay refused to pay ,saying thay could charge me 100 lev so I was lucky wil not rent from this company again
Staff rating:
average
Great pick up very good service can not fault,Lyuben very helpfully with advice on how to get to Sinemorets very good all round.This is the
Kristin was the most unhelpfull person I have every met ,I got the tyre fixed for 20 lev ,all he kept saying was I can charge you 100 lev,the full cover seems to be not worth the extra money shall use a better company next time
Kristin was the most unhelpfull person I have every met ,I got the tyre fixed for 20 lev ,all he kept saying was I can charge you 100 lev,the full cover seems to be not worth the extra money shall use a better company next time
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Tatiana Filippova
(1 booking)
Russia
12.03.2018
Service rating:
bad
Добрый день, претензий к машине нет, выдали нормально, а вот при возврате машины до сих пор не вернули депозит. 400 лево не понятно , где. Пишу на электронный адрес, ответа так же нет. Возврат машины был 10 марта, деньги 12 марта так не поступили. Вопрос где депозит?
Staff rating:
good
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Уважаемая Татьяна,
Спасибо, что поделились с Вами своими впечатлениями.
Надеемся, что успели решить проблемму с Вашим банком и он освободил сумму. Пожалуйста, имейте ввиду, что отдель "Customer Service" работает с понедельника по пятницу и поэтому не успели ответить Вам во время выходных.
Будем ждать Вас опять в Болгарию.
С наилучшими пожеланиями,
Команда Top Rent A Car
Sally Gulliver
England
England
09.05.2017
Service rating:
bad
BEWARE OF THIS COMPANY - We hired a car from them without the additional insurance as they explained I would only be liable if I had an accident and it was my fault. However when I returned the car there was a couple of small scratches (which I may have missed when checking the car). The lady representative was so rude and certainly needs a lesson in customer service. They charged me £300 for the so called damage and I was told if I wanted to complain to email them which I did a week ago with no response. In the past I have used this company with no problems but their policy seems to have changed as they have grown. If you do use them make sure you have extra insurance!!!!!
Top Rent A Car:
Dear Ms. Gulliver,
According to our Rental terms, you must inform us about the accident/scratch/ damage of the vehicle in 24 hours after you noticed it, provide us a Police Report and you liability will be reduced up to the amount of the security deposit.
If you did not inform us about them, liability is up to the amount of damages.
Best regards,
Top Rent A Car team
Ejim Mark
England
England
09.02.2017
Service rating:
bad
This is the worst car service in the sense that they seek ways to keep your security deposit knowing you can't stay in bulgaria to argue your case. I would never recommend anyone from a civilized country to rent from them. Stick to real car rental companies that are not shady
Top Rent A Car:
Dear Mr. Mark,
Please, pay attention that we do not "keep" your security deposit.
Please, be informed that according to the rental contract, which you have signed, art. 23 p. 7 the Renter is not allowed to pass the borders of Bulgaria without an explicit authorization to do so in an independent power of attorney. In contravention the Renter pays a compensation in the amount of 300 euro.
We were informed, that you have visited Macedonia and Kosovo with our car.
You did not inform us when you have made the reservation, that you would like to go abroad, that is reason you`ve been charged for.
Best regards,
Sarah
England
England
19.09.2013
Service rating:
bad
A decent car at a good price. Shame the radio didnt work. We travelled all around Bulgaria with no music! Good service on arrival. Bit of a lengthy wait to hand car back and was told that we had brought it back "very dirty". It had a few crumbs from the childrens journey to the airport which could be brushed away. We were warned that next time we would be charged! Have never been threatened with this in all my years of renting cars whilst on holiday!
