Bicycle rental terms and conditions

Requirements for the Rentee:

• The Rentee must be at least 18 years old.
• The renter must have the skills and physical ability to ride a bicycle and be familiar with the basic rules of safety when riding and the requirements of the Bulgarian Traffic Law regarding the movement of bicycles.
• The Rentee must have valid identity documents: passport or ID card valid until the end of the rental period.
• The Rentee must have a valid credit or devit card (Visa/Mastercard) through which he can make all payments in connection with the Reservation and the Rental Agreement, including payment of the rental price and provision of a security deposit.

What the rental price includes:

• Bicycle rental
• Unlimited distance
• Replacement bicycle in case of a technical problem due to normal wear and tear or a factory defect
• Free cancellation (up to 72 hours before rental)
• 20% VAT
• Any fees for paying by Visa or Mastercard are included in the price

Rental Period

The minimum rental period is 24 hours. If you request a period shorter than 24 hours, the rental will be calculated as a full 24 hours.
The maximum rental period may be limited depending on the availability of bicycles for the selected period.

Security Deposit

When renting a bicycle, the Renter is required to provide a Security Deposit.
The Security Deposit is provided through a credit card authorization, whereby the amount is blocked and temporarily unavailable for use by the cardholder.
The credit card must be a physical Visa or Mastercard issued in the name of the Cardholder and valid for at least 30 (thirty) days after the end of the Rental Period.
The deposit is valid for 25 days after the start of the rental. If the rent lasts more than 25 days, the RENTER is obliged to visit the nearest office of the company or through a link for deposit renewal provided by the LESSOR in order to make a new deposit.
The new deposit must be made no later than the 25th day from the authorization of the first one.
The amount of the Security Deposit depends on the selected bicycle class and the selected type of coverage, according to the current Official Price List.

Credit Card Pre-Authorisation and Cancellation of Pre-Authorisation:

On the day you pick up the bicycle, the deposit amount will be blocked (pre-authorised) on your credit card and then unblocked (the pre-authorisation will be cancelled) as soon as the bicycle is checked upon its return.

Method of Payment

When booking, you can make a full prepayment or a partial prepayment (20% of the final price) in the following ways:

• by credit/debit card
• by bank transfer
• Paysera
• at any EasyPay location

Once your card is charged, the name of our company, Modul EOOD, will come up on your statement as the reason for payment.
If a partial prepayment is made, the Rentee must pay the remainder when picking up the bicycle. Payment may be made by Visa, Mastercard only.
The prices shown on our site are in EUR and BGN. All payments are made in euro.
If you need an INVOICE, you must request it at the time of payment. Invoices are issued within 5 calendar days from the date of payment.

Terms of Changes and Cancellation

Changes to Upcoming Bookings

The Renter may request changes to the Reservation via e-mail or by calling the Customer Service Center at +359 890 170 170.
Confirmed bookings can be changed free of charge up to 72 hours before the start of the rental period.
When changing the rental period, the rental price is recalculated according to the prices and conditions in effect at the time of the change for the relevant period.
The change is considered to have been made after confirmation by the Lessor.

Extension after Start of Rental Period

If the Rentee wishes to extend their booking, they must request this in writing, at least 48 hours before the expiration of the contract.
The extension of the term of the contract and, accordingly, the Rentee’s use of the bicycle will only become valid upon receipt of written confirmation from the Renter and if payment for the extension is made within 24 hours after confirmation for the extension, butt no later than the end of the current rental.
IMPORTANT: The Lessor's approval of the possibility of extending the rental period does not automatically lead to an extension of the contract. In order for the requested extension to be confirmed, the Lessee must pay the amount due for the additional rental period within 24 hours of receiving the approval.
The rental extension takes effect after receiving the payment within the specified period, but no later than the date and time until which the current rental contract is valid.
The price for extending the rental period is recalculated according to the currently valid prices.
We recommend that you express your desire for an extension as early as possible, as there may be no bicycles available for the desired period.

If the Renter fails to pay for the requested extension of the rental period before the expiration of the current rental agreement and continues to use the bicycle after the expiration of the rental period, this is considered a violation of the Rental Agreement and the General Terms and Conditions. In this case, the Lessor has the right to charge late fees and all other amounts due under the Rental Agreement and the General Terms and Conditions.
The Lessor is not responsible for the consequences arising from the Renter's failure to appear to receive and sign the necessary documents.

Cancellation

При определяне размера на неустойката не се включва стойността на допълнителните услуги, заявени към резервацията. Confirmed bookings may be cancelled/changed free of charge up to 72 hours before the start of the rental period. If the booking is cancelled/changed less than 72 hours before the start of the rental period, a fee of 20% of the final rental price will be charged, but no less than the rental price for 1 day.
Additional services included in the reservation are not included in the penalty.

No Show

If the Rentee does not show to pick up their booked car within 4 hours after the agreed rental time, the booking will be considered cancelled, and the customer owes a penalty in the full amount of the delivery fee and 20% of the reservation amount, but not less than one rental day.
Additional services included in the reservation are not included in the penalty.

A "No Show" is considered any situation in which, for a reason dependent on the Tenant, the rental agreement cannot be concluded or the rental cannot begin on the agreed date and time, including when:

• The Rentee does not show up to pick up the bicycle within 4 hours after the reservation start time;
• The Rentee has not fulfilled the rental conditions, including not providing the required documents, not having a valid payment instrument, unable to pay the amounts due or provide the required security deposit;
• The Rentee cancels the reservation after the start of the rental period, refuses to sign the necessary documents or for any other reason does not complete the bicycle rental procedure.

Delay with return

If the bicycle is returned after the agreed rental period, the customer will be charged as follows: up to 1 hour – оne-time fee (OTF) is applied according to the period: Period 1 (01.05-30.09) – € 36 / BGN 70.41, Period 2 (01.10-30.04) – € 18 / BGN 35.20; 1 to 4 hours – OTF + 1 rental day + additional fees; 4 to 24 hours – OTF + 2 rental days + additional fees, more than 24 hours – each subsequent day – OTF + 2 rental days + additional fees.

Coverage and Insurance

• When renting a bicycle, liability for the identified damages is not settled through insurance compensation, but according to the liability rules agreed between the parties, the selected coverage, the Rental Agreement and the General Terms and Conditions.
• Basic coverage – included in the rental price. With it, the Renter bears full responsibility for all identified damages, shortages and injuries according to the Rental Agreement, the General Terms and Conditions and the Official Price List.
• TOP PROTECTION – additional coverage that can be purchased for a fee according to the Official Price List. The coverage is valid until the end of the rental period and provides maximum protection to the Renter in the event of damage to the bicycle, subject to the conditions for its application.

Additional Charges

TOP PROTECTION – Additional Cover Charge

TOP PROTECTION is an additional coverage that can be added to the contract for a fee.
The coverage can be requested when making the reservation, when renting the bike or during the rental period.
When TOP PROTECTION is added after the start of the rental, a check of the condition of the bike is carried out and the necessary documents are drawn up to reflect the change.

The TOP PROTECTION option has the following benefits:

• Limits the Lessee's property liability for damage to the bicycle occurring during the rental period, including in the event of a traffic accident, incident, vandalism or natural disasters, under the conditions and limitations provided for in the Rental Agreement and the General Terms and Conditions.
• In the event of damage and the inability to repair and restore the bicycle to technical working order within 24 hours of the damage being discovered, the Lessor may provide a replacement bicycle if available.
• In the event that the Lessor cannot provide a replacement bicycle, the Lessee has the right to a refund of the prepaid amounts for the unused portion of the rental period.
• Reduces the RENTER's responsibility if necessary payment of the administrative fee with 50%.
• Four times lower deposit by card
• It is valid for an unlimited number of events within the rental period, provided that the Tenant has notified the Lessor of each event that occurred in accordance with the procedure and within the time limits provided for in the Rental Agreement and the General Terms and Conditions.

Late Service Fee

A "Late Service Fee" is charged when a bicycle is collected or returned outside the normal working hours of the exact office.
When booking for the cities of Varna, Burgas, Plovdiv in the time range from 19:01 to 08:29 and for the city of Sofia in the time range from 21:01 to 08:29, the price includes a "Late service fee".
Please note that if during the initial booking, pick-up and/or return times of the bicycle other than the above mentioned ranges are specified and subsequently the times are changed and they fall within the above-mentioned ranges, an additional fee of 32 € including VAT for each delivery and/or acceptance of the bicycle will be charged for "Late service fee".

Public Holidays

During the public holidays Easter, Christmas (24.12, 25.12 and 26.12) and New Year (31.12 and 01.01) the offices offering the service are closed. During these days, no new rental contracts are concluded and no bicycles are accepted for return.

What is not covered by insurance and additional charges

• Theft, loss or non-return of the bicycle or parts thereof;
• Missing, damaged or unreturned batteries, chargers, locking mechanisms, accessories and other supplies;
• Damage caused intentionally or as a result of misuse, improper use or gross negligence;
• Damages incurred as a result of failure to comply with traffic rules and the applicable provisions of the Bulgarian Traffic Law;
• Damages incurred when the bicycle is operated by a person other than the Renter;
• Fire, complete destruction or total loss of the bicycle;
• Damage or shortages of which the Rentee has not notified the Renter in accordance with the terms of the Rental Agreement and the General Terms and Conditions;
• Damages occurring after the expiration of the rental period specified in the Rental Agreement.

Additional equipment and services

A daily fee applies for additional equipment and services, according to the Official Price List.

MyTop Loyalty Program and additional discounts

The MyTop Program is designed for our regular customers. With a personal account, you can easily manage your bookings via email.

Top Rent A Car gives discounts to its loyal customers. After their first confirmed booking, the Rentee will be registered on our website and receive the following discounts for subsequent bookings:

• After 1st confirmed booking - 3%
• After 2nd confirmed booking - 5%
• After 3rd confirmed booking - 10%
• After 6th confirmed booking - 15%

When booking online on the Top Rent A Car sites, a discount applies to the standard price of a car, which is only valid if the rental amount is paid in full. For partial prepayment online discount does not apply.
The customer can choose before completing and paying for the reservation whether to pay all or part of the car rental and additional extras.

Rights of Rentee

• If there is a delay in providing the bicycle due to the Lessor's fault, exceeding the permissible amount, the Lessee has the right to request an extension of the rental period by a time corresponding to the delay.
• If the Rentee has failed to receive the bicycle he reserved on time due to the fault of the Lessor, due to a delay exceeding the permissible one, he has the right to request a refund of part of the prepayment corresponding to the period of delay.
• If the Rentee cancels the service due to a delay on the part of the Lessor exceeding the permissible amount, the Rentee has the right to request a refund of the prepayment made.
• If the Lessor cannot provide a bicycle upon a confirmed reservation, the Lessee has the right to request a refund of the prepayment made.
• In the event of a technical malfunction of the bicycle that is not caused by the actions or inactions of the Renter, the latter is entitled to a replacement bicycle under the terms of the General Terms and Conditions.
• Except in the cases expressly stated above, no other compensation, indemnities or penalties are due.

Responsibilities of Rentee:

• To comply with the Road Traffic Act (RTA) and all applicable rules for safe management and use of the bicycle.
• To use the bicycle in good faith, for its intended purpose and with the care of a good owner.
• To keep the bicycle locked and secured when leaving it unattended.
• To immediately notify the Lessor in the event of damage, accident, theft or other event related to the bicycle.
• To return the bicycle at the agreed place, date and time, in the condition in which it was received, taking into account normal wear and tear from normal use.
• To pay all fines, penalties, fees, damages and other amounts due, arising in connection with the use of the bicycle in accordance with the Rental Agreement, the General Terms and Conditions and the Official Price List, except when they are covered by purchased TOP PROTECTION coverage in accordance with the terms of the Rental Agreement and the General Terms and Conditions.
• To cover the value of missing or damaged parts, batteries, chargers, locking mechanisms and other bicycle accessories.

What is prohibited with the rented bicycle

• Driving after using alcohol, drugs or other intoxicating substances.
• Providing or re-lending the bicycle to third parties.
• Using the bicycle for competitions, training, tests or extreme riding.
• Using the bicycle for purposes other than its intended purpose or in violation of the operating instructions.
• Independent repair, modification or intervention on the bicycle without prior consent from the Lessor.
• Using the bicycle in a manner that creates an increased risk of damage, loss or theft.
• Using the bicycle to carry out illegal activities or in violation of current legislation.

Responsibilities of Renter

• The Lessor is obliged to provide the reserved bicycle at the agreed date, time and place, allowing for a normal operational delay of up to 30 minutes.
• The Lessor guarantees that the provided bicycle is technically sound and suitable for safe use for its intended purpose.
• The Lessor is obliged to provide the bicycle with all accessories included in the reservation or rental agreement.
• In the case of a prepaid confirmed reservation, the Lessor reserves the reservation for a period of up to 4 hours after the starting time of the rental. After this period, the reservation may be canceled as a "No Show".
• If the Lessor cannot provide a bicycle under a confirmed reservation, the Lessee has the right to request a refund of the prepayment made.
• In the event of a technical malfunction that is not caused by the Lessee's actions or omissions, the Lessor provides a replacement bicycle under the terms of the General Terms and Conditions.
• The Lessor is not liable for direct, indirect or consequential damages, lost profits or additional costs incurred in connection with the use, inability to use or delayed provision of the bicycle, as well as for lost, forgotten or stolen personal belongings of the Lessee.

Rights of Renter

• The Lessor reserves the right to refuse to provide the service for security reasons, in the event of technical impossibility of fulfilling the reservation, as well as in the cases provided for in the Cancellation and Risk Assessment Policy. In these cases, the Lessor shall refund the amounts paid by the Lessee for the undelivered service in accordance with the General Terms and Conditions.
• The Lessor has the right to terminate the contract early and demand the return of the bicycle if:
  • The Lessee violates the terms of the Rental Agreement or the General Terms and Conditions;
  • The Lessee has provided false information or committed fraud in order to obtain or use the service;
  • The Lessee has provided the bicycle to a third party or allows its use in violation of the law;
  • The Lessee does not return the bicycle within the agreed time or place;
  • The Lessee uses the bicycle in a manner that creates a danger to himself, third parties or the Lessor's property.