Head Office Sofia

This website is operated by Top Rent A Car (“Modul” EOOD). As part of our operations we may gather certain types of information about the users of the website:

• Personally Identifiable Information. This is provided by you when you register for services that we may offer. Examples of these services could include email newsletters or events. Providing this information will be optional for you. However, some services may not be available to you if you choose not to provide it.
• Aggregated Data. This information is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.

• The information may be hosted with a service provider. Our agreements with them protect the information that we collect from any unauthorised use.
• The aggregated data will not be shared with third parties such as advertisers or business partners.
• We will not share the information with third parties without your prior permission.
• Your personally identifiable information may be shared with third parties when we believe in good faith that we are required to do so by law.

We have collected this information in order to provide the best possible service to you while you are visiting our sites. To this end we may use the information that you provide for the following purposes:

• To verify your identity if you need help with a forgotten password or you are having login problems with one of our site services.
• To process any transactions that you might make on our site.
• To help provide any other services that you have requested.
• To offer the most relevant information suitable to you and your interests.
• For any marketing, promotional, publicity, marketing or market research that we might undertake.

A cookie is a small file that resides on your computer and is recognized by our server when you visit our sites. A cookie does not provide us with any personally identifiable information. It does provide details of your IP address, the computer platform that you use (eg Mac or Windows), the browser that you use (eg Firefox or Chrome) and what domain you are accessing our sites from. With this information we can do the following:

• Track traffic patterns to our site.
• Ensure that the most relevant content is being shown.
• Allow you to enter certain site member services without having to log in each time you visit.

If you would rather we did not use cookies with you, you can refuse them by turning them off in your browser and/or deleting them from your hard drive. You will still be able to visit our sites.

You will always have the option to opt in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services.

In order to reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time. We will notify site users of any changes to the Privacy Policy.

You have the right to access and correct your personal information. To find out more about how to do this, please contact us by email or phone.

POLICY FOR PROVIDING THE “VEHICLE RENTAL” SERVICE 1. General provisions

This policy governs the conditions under which “Modul” Ltd. provides vehicle rental services.

Its purpose is to ensure the safe, lawful, and proper provision of the service, as well as the protection of the interests of customers and the company.

The policy applies equally to all customers.

2. Main requirements for providing the service

The provision of a vehicle is carried out after an assessment of circumstances related to:

• Identification and Documents
  • presentation of valid identity and driving licence documents
  • consistency between the provided data and the reservation details
• Financial Conditions
  • ability to provide the required deposit
  • use of a valid and accepted payment method
• Insurance Requirements
  • compliance with the conditions of the insurance coverage
  • ability to cover the risks associated with the rental
• Safety
  • availability of conditions for safe operation of the vehicle
  • absence of circumstances that may create a risk for the customer, employees, or third parties
• Customer Behaviour
  • compliance with established rules and procedures
  • behaviour allowing the normal and safe provision of the service
• Previous Relations
  • absence of outstanding obligations to the company
  • compliance with the rental conditions during previous rentals (if applicable)
  • absence of identified violations and/or damages caused by a related person / contracting party connected to the customer, employees, or third parties

3. Possible decisions

Depending on the specific case, the company may:

• provide the service under standard conditions
• apply additional requirements (e.g. deposit or restrictions)
• offer an alternative option (e.g. a different vehicle)
• refuse to provide the service

Decisions are based on objective criteria related to risk management and rental conditions.

4. Non-Discrimination

“Modul” Ltd. does not refuse to provide the service based on personal characteristics such as gender, ethnic origin, nationality, religion, age, disability, sexual orientation, or political beliefs.

Refusals or restrictions may only be applied based on objective circumstances related to the conditions for providing the service.

5. Additional information

Decisions are made following an individual assessment of each specific case.

The company is not required to disclose details regarding its internal criteria or assessment methods.

Where possible, the customer may be offered an alternative solution or the opportunity to make a new reservation under different conditions.

6. Applicability

This policy forms part of the terms and conditions for providing the service and applies together with the General Terms and Conditions of “Modul” Ltd.