Cargo van and LCV terms and conditions

THE RATES INCLUDE:

• Third Party Liability valid in whole Europe
• Paid all road taxes for the territory of Republic of Bulgariа
• Full insurance for damage and theft in whole Eruope under the general conditions of the Insurer. Valid only if a protocol from the Police Authorities is presented. It is not valid when the driver is under the influence of alcohol, other intoxicating substances or due to violation of the Bulgarian Traffic Laws
• 500 km daily mileage for rentals with duration up to 30 days and 170 km daily mileage for rentals with duration over 30 days.
• 20% VAT

GENERAL TERMS AND CONDITIONS

Renter’s personal requirements:

• The Rentee must be at least 21 years old with at least 3 years driving experience for the classes MKMR and EKMD. For the CKMR and IKMR classes, the minimum age is 25 years and a driving license of at least 5 years.
• The Rentee and any additional drivers must have valid identity documents: passport/ID card, driving licence. In case the customer provides a Driver's license that is NOT issued by a member state of the European Economic Area (EEA) or the Swiss confederation, he must provide an international driving license or a legalized translation of the original driving license (an original driving license must always be provided). An international driver's license can be applied for and obtained online on this page.

When the contract is with legal personality, the driver must provide a power of attorney or a valid work contract if he/she is not the manager.

Rental period:

Minimum rental period: 24 hours. If a customer makes an enquiry for a period shorter than 24 hours, the rental price will be calculated for a full 24 hours. If the car is returned after the agreed period the customer will be charged as follows: up to 1 hour – оne-time fee (OTF) is applied according to the period: Period 1 (01.05-30.09) – € 36, Period 2 (01.10-30.04) – € 18; 1 to 4 hours – OTF + 1 rental day + additional fees; 4 to 24 hours – OTF + 2 rental days + additional fees, more than 24 hours – each subsequent day – OTF + 2 rental days + additional fees.

Method of payment and security deposit:

During the booking process you can complete a partial prepayment (20% of the total price) or a full prepayment using a credit or debit card, bank transfer. Your card will be balanced with the text “Modul EOOD” – our company's name.

If you need an INVOICE, you must request it at the time of payment. Invoices are issued within 5 calendar days from the date of payment.

When renting a vehicle, the Renter is required to provide a Security Deposit. The Security Deposit is provided through a credit card authorization, whereby the amount is blocked and temporarily unavailable for use by the cardholder. The credit card must be a physical Visa or Mastercard issued in the name of the Cardholder and valid for at least 30 (thirty) days after the end of the Rental Period.

The deposit is valid for 25 days after the start of the rental. If the rent lasts more than 25 days, the RENTER is obliged to visit the nearest office of the company or through a link for deposit renewal provided by the LESSOR in order to make a new deposit, before the 25th day from the start of the tenancy.
A prepayment is required to confirm the reservation. The possible payment methods are: Visa, MasterCard or bank transfer.
During the pick-up process, the Renter must leave security deposit by credit or debit card (Visa or MasterCard) issued on his name.

Responsibility of the Rentee

• In case of damage of the vehicle the Rentee is obligated to provide all needed documents/protocols from the Police authorities, proving the accident. Otherwise the Rentee is responsible for the total amount of the respective damages and the number of days required for complete repairing of the vehicle;
• In case of theft or total damage of the vehicle the Rentee is obligated to provide all needed documents/protocols from the Police authorities, proving the event. Otherwise the Renteе is responsible and should pay the full amount of the vehicle;
• The Rentee is fully liable to partial theft, loss of parts, accessories, damages of the vehicle interior (upholstery, dashboard, seats, upholstery trunk etc.) or the cargo compartment;
• In case of accident abroad, no matter whose fault is, the Rentee is obliged to transport on his own expense the rented vehicle to Bulgaria's border. In this case we don't provide the Renteе with replacement car;

Rights of Rentee

• If there was a delay in renting the car due to a fault of the Renter, the Rentee has the right to ask for the rental period to be extended by the same period as the length of delay
• If the Rentee is unable to rent the car they have booked on time due to a fault of the Renter, the former has the right to request a refund of part of the prepayment in proportion to the period of delay. If the Rentee cancels the services due to a delay by the Renter, the prepayment must be refunded to the Rentee
• If the Renter cannot provide a car for a confirmed booking, the Renter has the right to request a free upgrade or refund of the prepayment made by them
• No other compensation is available

Rights of Renter

• The Renter reserves its right to refuse the provision of its services to the Rentee of the safety reasons related to technical issues of the reserved car. The Renter is obliged to refund the amounts paid by the customer for the non-provided service.
• The Renter has the right to terminate the contract early and have their car returned if:
  • The Rentee breaches the terms of the contract
  • The Rentee has committed fraud to obtain the car
  • The car is abandoned
  • The car is not returned within the agreed time and at the place specified in the contract
  • The vehicle is damaged
  • The Renter or a police officer or another competent authority has reason to believe that the Rentee’s driving (or the driving of the authorised driver) may pose a real danger to themself and/or any other person

• The normal exploitation of the rented car in terms of mileage is 150 km on average per day during the rental period. In case the normal mileage is exceeded, the Renter reserves its right to terminate the contract and provided service, as well as not to provide its services to clients who, in previous rentals, have proven to have exceeded the normal exploitation determined by the Renter.

Mileage:

The price for the cargo var or LCV rental includes a daily mileage of 500 km. For each additional km. over the included mileage the following price is calculated:

Car group (SIPP code)	Rent with a total duration of up to 30 days	Rent with a total duration of over 30 days	Price per additional km.
MKMR	500 km./day	170 km./day	0,06 € km
EKMD	500 km./day	170 km./day	0,07 € km
CKMR	500 km./day	170 km./day	0,08 € km
IKMR	500 km./day	170 km./day	0,10 € km

Fuel:

The vehicle is rented with a full tank of fuel. Fuel consumption is payable by the Renter. In case the vehicle is returned with less fuel than rented, the Renter must pay for the missing fuel at price 1,75 €/l and an additional refueling fee of 15 € with VAT.

One-way rentals:

On request a vehicle can be delivered and picked up in other city or office of Top Rent A Car. Delivery to neighboring countries is possible. Examples for one way rentals:

Pick up Drop off	Amount	Pick up Drop off	Amount
Sofia - Mladost Sofia Airport	20 €	Sofia - Head office Sofia Airport	20 €
Sofia Bourgas	170 €	Bourgas Varna	110 €
Sofia Varna	190 €	Ruse Sofia	190 €
Sofia Plovdiv	110 €	Plovdiv Bourgas	130 €
Sofia Thessaloniki	400 €	Varna Ruse	110 €
Plovdiv Varna	190 €	Varna Bucharest	350 €


More one way rentals can be checked HERE.

Deliveries:

• The vehicle can be rented without charging additional fees from the company's head office in Sofia;
• It is possible to choose custom pick up/ drop off address in Sofia only if additional request has been made. Notice that there is an additional fee of 25 euro (with VAT included) if you choose that;
• If you want the vehicle to be delivered and/or returned in another city, the cost of the service will be calculated as follow: 0,50 €/km fee in each direction (with VAT included);
• The time of delivery can vary within 30 minutes;

Additional equipment and services:

Both the main driver and every additional driver must provide their valid documents personally upon pick up of the vehicle. Documents needed for car rental - driving license, ID card or passport and credit/debit card. All presented documents at the start of the rental period, must be valid till the last day of the rent.

Additional equipment and services are charged per day (VAT included):

Additional equipment and services	Price per day	Max. Price
Additional driver	4,20 €	60 €
Cargo belts	1.00 €	-
Snow cables/chains (purchased and kept by the customer)	€ 35 one-time fee	—
Anti-skid snow chains (purchase - remain for the customer)	35 € one-time fee	-
Prepaid internet card 25 GB (purchased and kept by the customer)	9,50 € one-time fee	–




Late Service Fee

You can check the opening hours for the office of your choosing here. Airport offices can serve customers 24 hours a day.
When booking for the cities of Varna, Burgas, Plovdiv in the time range from 19:01 to 08:29 and for the city of Sofia in the time range from 21:01 to 08:29, the price includes a "Late service fee".
Please note that if during the initial booking, pick-up and/or return times of the car other than the above mentioned ranges are specified and subsequently the times are changed and they fall within the above-mentioned ranges, an additional fee of 32 € including VAT for each delivery and/or acceptance of the car will be charged for "Late service fee".

Cross border rentals:

Upon prior request and approval, rentals can be taken outside Bulgaria to its neighbouring countries (Greece, Northern Macedonia, Serbia, Romania and the European part of Turkey). An administrative fee will be charged depending on the rented car class. The indicated administrative fee applies to visiting one of the countries listed above. For any subsequent country, the customer will pay an additional 50% of the charge for the first country. Power of attorney is issued with a validity period until the end of the rent, but no longer than 25 days. When the rent is longer than 25 days, the customer must pay the full charge for crossing the border again.

Vehicle Class SIPP Code	Administrative fee	Deposit by Card
MKMR	80 €	400 €
EKMD_2, EKMD_3	80 €	600 €
CKMR	110 €	800 €
IKMR	130 €	1000 €




After confirmation by Top Rent A Car, the Rentee must send a scanned copy of the driving licence and passport details (required for the issue of the necessary documents) at least 1 business day before the start of the rental period. Limitations may apply.

Information for SIPP codes can be seen HERE.


Terms of Changes and Cancellation

Change and cancellation of an upcoming reservation

The change and cancellation policy depends on the cancellation policy selected at the time of booking, as stated in the reservation voucher and the Rental Agreement.

NON-REFUNDABLE
No changes are allowed, except for adding extras or extending the rental period. In case of cancellation, the amount is not refundable.

STABDARD
Free change or cancellation up to 72 hours before the start of the rental.

FLEX PLUS
Free change or cancellation up to 12 hours before the start of the rental.

After the relevant period has expired, a penalty of 20% of the reservation value is due, but not less than one rental day. In case of change or cancellation less than 24 hours before the start of the rental, a delivery fee is also due, if requested.

When changing the rental period, the rental price is recalculated according to the prices in effect at the time of the change.

For reservations made through a partner reservation system, all changes and cancellations are processed by the respective partner through whom the reservation was made.

No Show

In case a client does not show up within 4 hours after the start time of the reservation he made, the reservation is considered canceled and penalties apply as for cancellation of the reservation.
No-shows are considered cases when the Renter:

• wants to cancel the reservation, but does not notify us before the rental begins;
• due to some circumstances, fails to pick up the car at the agreed time and date and has not notified us about this. Exceptions are Renters who have indicated that they are arriving by flight and have provided its number, and their delay is due to a delayed flight;
• fails to provide a valid ID card, driver's license and international driving permit, which are required when picking up the car;
• does not have sufficient funds to pay the full price of the reservation and/or is unable to leave a deposit for the car according to the conditions for the respective class;

Extension after Start of Rental Period

If the Rentee wishes to extend their booking, they must request this in writing, at least 48 hours before the expiration of the contract. The extension of the term of the contract and, accordingly, the Rentee’s use of the car will only become valid upon receipt of written confirmation from the Renter and if payment for the extension is made within 24 hours after confirmation for the extension. When extending a booking, the price is calculated according to the current price list, based on the total number of rental days. We recommend you ask for an extension of your booking as early as possible due to the risk of running out of stock. If the customer does not pay for the extension before the expiration of their current contract, they may be subject to the penalties for delay specified in the Terms and Conditions of the rental contract.
If the rental includes travel abroad, an additional power of attorney must be issued upon its extension for the duration of the extended period. A fee equal to 50% of the originally paid fee for crossing the border applies and the documents required to go abroad must be reissued and received from the customer.

IMPORTANT: After the Renter confirms the rental may be extended, the Rentee must pay for the additional rental days within 24 hours of receipt of the confirmation to confirm the extension of the contract. The extension will be confirmed only after payment is received within the period mentioned above, but no later than the date and time until which the contract is valid. After making the payment, the necessary documents will be available at the office where the car was provided. Top Rent A Car is not responsible for any consequences if the customer fails to show to pick up the documents.

Guarantee for class:

Please note, that Top Rent A Car reserves its right to provide a higher car class compared to the booked one.