Frequently asked questions
You can see the working hours if the office you choose here. The airport office can service clients 24/7.
Please note that if during the initial booking the pick-up and/or return times of the car are different from the above-mentioned ranges and subsequently the times are changed and they fall within the above-mentioned ranges, an additional "Late service fee" will be charged from 24 euros including VAT for each pick up and/or drop off of the car.
After bookings is made
At car pick up
During car rental
For damages to tires, hub caps and windows, you may be charged extra. If you have paid for "Top Protection" coverage, your responsibility will be limited. If you have “Premium protection” you will not be charged additional fee. The covers are concluded against an additional charge at the request of the client.
When renting a car with a power of attorney to go abroad longer than 25 days, the customer must pay the fee for the power of attorney in full again and obtain new documents for going abroad.
At car drop off
After rental is finished
Upon receipt of a notice of authorization cancellation, Top Rent A Car has no claim to the amount. In case you have any questions, you should contact your servicing bank.
MyTop loyalty program
1. Accumulate a personal discount with each subsequent booking.
2. View your booking history.
3. Review and print your voucher.
4. Request changes to your reservations.
2. Select the reservation you want to change and press the "Change" button.
3. Describe the changes in the comment field.
4. Press the "Send" button. You will receive a reply by e-mail within 24 hours.
2. Select the reservation you want to cancel and press the "Cancel" button.
3. Describe the reason for the cancellation in the comment field.
4. Press the "Send" button.
2. Select "Settings".
3. Fill in the fields "Current password", "New password" and "Repeat".
4. Press the "Save" button.