The car was new and in good condition. The price is not competitive (you have to pay extra for a child , different places of delivery and drop off). However what made us very unhappy was the service. The employee who represented the company during the pick up and drop off was rude, late for the time of the pick up (what is more he did not apologise or explain the reason for his lateness) and tried to take extra 50 euroes for the scratches that did not exist . He said the company would have to polish the car . Funnily enough the car pick up was at night so the employee used a torch in his mobile to asses the condition of the car ! I found it highly unprofessional . If he hadnt been reminded he would have forgotten to give us the registration and insurance documents of the car. I will definatelly never use the company again.
Lise Petersen HoeegsbergUnited Kingdom
The man WHO delivered the car was extremely stressed, our hotelmanager told him to be more polite, as he acted very angry when we made the papers, he said it was a problem that I could not go to the office and that it would take a lot of time to fill out the paperwork. Its not Ok. Normaly i am satisfied with your Company and also tell other people to use it. i am used to be around stressed people during my Work, but people going in Holiday or business dont like to start the travel like this.
The drop off in Sofia airport was very good, friendly man and good service! Thats why I give one star, but he actually diserves more, but because of the start...
A decent car at a good price. Shame the radio didnt work. We travelled all around Bulgaria with no music! Good service on arrival. Bit of a lengthy wait to hand car back and was told that we had brought it back "very dirty". It had a few crumbs from the childrens journey to the airport which could be brushed away. We were warned that next time we would be charged! Have never been threatened with this in all my years of renting cars whilst on holiday!
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