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Dear Ms. Ripoll Angels Ruyra,
Thank you for your feedback!
During your rental it was found that on 16.02 you crossed the border to Greece without permission and violated terms of our Rental agreement.
Your reservation was made via our website. According to the rental terms and conditions which you can find and read there in different languages, cross border is allowed upon advance request and approval to the exact countries. There is an additional charge for this service and the security deposit is double.
You did not inform us when you have made the reservation and during the rental period, that you would like to go abroad.
The the field "Cross border" of the contract it's marked as FORBIDDEN in English.
Please, be informed, that according to the rental contract, which you have sign, the Renter not allowed to pass the borders of Bulgaria without an explicit authorization to do so in an independent power of attorney. In contravention the Renter pays a compensation in the amount of 300 euro.
You can see all terms in English on our web-site and the link is written in your contract.
We apologize about inconvenience you had, but our colleagues were acting right legally and according to the company terms and condition.
We respect our customers, but we have our terms and conditions and we follow them, we rely on our customers to respect them too.
We hope we will see you as our customer again!
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