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I GENERAL RENTAL CONDITIONS
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1.1. These General Terms and Conditions of Rental (hereinafter referred to as "General Terms and Conditions") govern the terms for short-term and remunerative rental (rent-a-car) within the territory of the Republic of Bulgaria and abroad of an individually specified vehicle (hereinafter referred to as the "Vehicle"). The specific rental conditions for the individual Vehicle (including, but not limited to, duration, price, place of pick-up/return, deposit, and selected services) shall be agreed upon between the Lessor and the Lessee in a rental agreement (hereinafter referred to as the "Rental Agreement"), to be executed upon receipt of the Vehicle. Until the execution of the Rental Agreement, the relationship between the parties shall be governed by the Reservation made and these General Terms and Conditions.
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1.2. These General Terms and Conditions, as well as all appendices thereto, are an integral part of each Rental Agreement. By making a Reservation and/or by signing the Rental Agreement, the Lessee expressly declares that they have become acquainted with the General Terms and Conditions, that the same were provided to them prior to the execution of the agreement, that they have understood their content, and that they accept them without objections. When making an online Reservation, the acceptance of the General Terms and Conditions is certified by ticking the designated "I accept the General Terms and Conditions" checkbox.
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1.3. Application 1"Official Price List", containing the values of all fees, penalties, indemnities, administrative fees, and coverages, is an integral part of these General Terms and Conditions. The Official Price List is provided to the Lessee prior to the execution of the rental agreement, including by being published on the Lessor's website, and is the one in effect as of the date of execution of the respective Rental Agreement, unless expressly agreed otherwise in the agreement itself.
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1.4. These General Terms and Conditions may be supplemented and amended by the Lessor, whereby such amendments shall enter into force only for rental agreements concluded after the date of their publication, unless the parties expressly agree otherwise in writing for a specific Rental Agreement.
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1.5. The parties expressly agree that these General Terms and Conditions, the Rental Agreement, the Authorization Form, as well as all amendments, supplements, appendices, protocols, and other documents arising from or related to them, may be signed in one of the following ways:
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1.5.1. with a handwritten signature on paper.
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1.5.2. with a simple electronic signature or an advanced electronic signature within the meaning of Article 3, point 10 and 11 of Regulation (EU) No 910/2014 of the European Parliament and of the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market and repealing Directive 1999/93/EC, in the form of data in electronic form (a stylus signature on a tablet or other similar electronic device), which the holder of the electronic signature uses to sign, added to or logically connected with these Terms and Conditions, the Rental Agreement, supplements and amendments thereto, and any other documents arising from and/or related to the Terms and Conditions and the Rental Agreement, when the same are in electronic form.
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1.5.3. Signing the Rental Agreement and/or the Authorization Form by means of an electronic signature, including signing with a stylus on an electronic device, constitutes the Cardholder's express and unequivocal consent for subsequent card transactions, including deferred, supplementary, and/or subsequent debits arising from the Rental Agreement and these General Terms and Conditions, within the meaning of the rules of the card organizations.
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1.6. The parties expressly agree that the legal effect of the parties' simple and advanced electronic signatures under Art. 1.5.2 and 1.5.3 above is equivalent to that of their handwritten signatures in accordance with Art. 13, Para. 4 of the Electronic Document and Electronic Trust Services Act and Art. 25, Para. 1 of Regulation (EU) No. 910/2014 of the European Parliament and of the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market and repealing Directive 1999/93/EC; in this regard, these General Terms and Conditions, the Rental Agreement, the Authorization Form, all appendices, protocols, supplements, and amendments thereto, signed with a simple or advanced electronic signature, shall be considered to be executed in writing and constitute original documents. The parties undertake not to contest the validity, admissibility, enforceability, or probative value of the documents signed in this manner, including with respect to completed and/or subsequent card transactions, solely on the grounds of their electronic form or the method of signing.
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1.7. The Rental Agreement and these General Terms and Conditions, the Authorization Form, all appendices, annexes, and protocols thereto constitute the entire agreement between the Lessor and the Lessee in connection with the rental of the Vehicle.
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1.8. The Rental Agreement and the General Terms and Conditions are governed by the law of the Republic of Bulgaria.
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1.9. All disputes arising in connection with the validity, interpretation, and performance of the Rental Agreement and these General Terms and Conditions shall be resolved through negotiations, and in the event of failure to reach an agreement – by the competent court. In the event of a dispute, the Bulgarian language version of the Rental Agreement and the General Terms and Conditions shall prevail. The parties expressly agree that all documents, statements, and correspondence carried out via electronic means, including through the use of the Internet, shall have the force of written evidence.
Where the Lessee is a foreign citizen or a legal entity with its registered office outside the Republic of Bulgaria, the Lessor shall have the right to bring its claims either before the competent court in the Republic of Bulgaria or before the competent court in the country of the Lessee’s citizenship, habitual residence, or registered office.
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1.10. Throughout these General Terms and Conditions, the following words and phrases, when capitalized (including when they are used with articles and/or in the plural form), shall have the following meanings, unless the context requires otherwise:
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1.10.1. Rental Agreement – a written agreement concluded between the Lessor and the Lessee upon receipt of the Vehicle, whereby the Lessor provides the Vehicle to the Lessee for temporary and remunerative use, and the Lessee undertakes to pay the agreed price and all amounts due and to return the Vehicle in accordance with the terms of these General Terms and Conditions, the Official Price List, and the Authorization Form, which constitute an integral part of the Rental Agreement.
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1.10.2. Vehicle – a car, bicycle, electric bicycle or other means of individual mobility provided by the Lessor to the Lessee under a Rental Agreement, together with all its equipment, accessories, chargers, batteries, locking mechanisms, documents and additionally provided devices, unless expressly agreed otherwise.
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1.10.3. Cardholder – A natural person or a legal entity, the holder of a valid bank debit or credit card, who provides this card as a payment instrument in connection with the Rental Agreement, including for the blocking and/or utilization of a Security Deposit and/or Administrative Deposit, as well as for the payment of all amounts due arising from or in connection with the Rental Agreement and these General Terms and Conditions, and shall bear joint and several liability with the Lessee for the fulfillment of all monetary obligations under the agreement.
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1.10.4. Reservation – Preliminary booking and engagement of a vehicle for a specific date, time, and location, carried out through the website of "Modul" Ltd. - toprentacar.bg/en, at a business location of the company, by telephone, e-mail, or through a Partner, for which a Reservation Voucher has been issued containing the details of the person making the reservation, the make and model of the reserved vehicle, the rental location, the amounts paid and due, etc. The reservation is of a binding nature and creates an obligation to appear for the execution of a Rental Agreement under the terms specified in the Reservation Voucher, these General Terms and Conditions, and the Official Price List, without in itself representing a concluded Rental Agreement. The obligation to appear arises for the person whose personal data has been entered in the main reservation form (first name, last name, telephone, date of birth), unless at the time of signing the Rental Agreement another person is designated who expressly assumes the rights and obligations under the agreement.
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1.10.5. Preliminary Registration of Data – The "Online check-in" functionality for preliminary registration of the Lessee's data represents an additional option for the preliminary entry of personal data by the Lessee for the purpose of facilitating and accelerating the process of preparing the Rental Agreement upon receipt of the Vehicle. The data entered through the "Online check-in" functionality is of a preparatory nature and is used by the Lessor solely as preliminary information, and the same is subject to mandatory verification and confirmation by an employee of the Lessor upon delivery of the Vehicle.
The "Online check-in" functionality is intended for data entry only in cases where the Lessee and the Main Driver are the same person. In cases where the Lessee and the Main Driver are different persons, as well as when Additional Drivers are provided for, the personal data and documents of the respective persons shall be provided and verified solely on-site upon receipt of the Vehicle.
The performance or non-performance of an "Online check-in" does not affect, cancel, or amend the rights and obligations of the parties arising from the Reservation made, including the obligations for payment of amounts due, fees, and penalties provided for in these General Terms and Conditions and the Official Price List.
The entry of data through the "Online check-in" functionality does not constitute the execution of a Rental Agreement and does not replace the mandatory identification and verification of the Lessee, the Main Driver, and any Additional Drivers upon receipt of the Vehicle. The Rental Agreement shall be considered executed only upon the physical delivery of the Vehicle and the signing of the Rental Agreement and its accompanying documents.
In the event of a discrepancy between the data entered during the "Online check-in" and the actually presented identity documents, driving license, or other required documents, as well as in the event of a discrepancy between the person who made the Reservation and the person who appears to receive the Vehicle, the Lessor reserves the right to refuse the provision of the Vehicle and/or to cancel the Reservation. In such cases, the Lessor shall not be held liable for non-performance, and the respective provisions of these General Terms and Conditions regarding due fees and penalties shall apply.
The "Online check-in" functionality is not available when booking bicycles or electric bicycles.
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1.10.6. Rental Period – the term expressly agreed between the Lessor and the Lessee upon the execution of the Rental Agreement, during which the Vehicle is provided for use against the agreed rental price; the same may be amended only by an express written supplementary agreement or a new rental agreement.
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1.10.7. Application 1, which includes all values of the described penalties, fees, and coverages, referred to below as the “Official Price List,” is an integral part of these Terms and Conditions.
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1.10.8. Security Deposit – An amount blocked in the Cardholder's account in favor of the Lessor, which serves as security for the fulfillment of all monetary obligations of the Lessee under the Rental Agreement and these General Terms and Conditions, including, but not limited to, obligations for payment of the rental price, penalties, indemnities for damages, repair costs, administrative fees, fines, sanctions, and other amounts due according to the Official Price List.
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1.10.9. Administrative Deposit – An amount blocked in the Cardholder's account in favor of the Lessor upon the purchase of PREMIUM PROTECTION coverage, which serves as security for the payment of administrative fees, costs, and other amounts due arising in connection with the use and return of the Vehicle, in accordance with these General Terms and Conditions and the Official Price List.
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1.10.10. Main Driver – A Lessee who is a natural person, or a natural person designated as a representative of a Legal Entity-Lessee under a Rental Agreement, who is entered in the Rental Agreement as the primary driver of the Vehicle, meets all the requirements of these General Terms and Conditions, and bears joint and several liability with the Lessee for the obligations arising from the operation and use of the Vehicle, according to the Rental Agreement and the General Terms and Conditions.
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1.10.11. Replacement Vehicle – A vehicle that replaces the Vehicle subject to the Rental Agreement and is provided in the cases expressly provided for in these General Terms and Conditions, whereby all terms, conditions, restrictions, responsibilities, and obligations under the Rental Agreement and these General Terms and Conditions shall apply to it, unless expressly provided otherwise.
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1.10.12. Partner – any third party, including but not limited to a Global Distribution System (GDS), online platform, travel agency, or other intermediary, through which or with whose assistance a Vehicle Reservation has been made, regardless of whether they act in their own name or on behalf of the Lessor, whereby the provision of the vehicle and the performance of the rental service are carried out by the Lessor under the terms of these General Terms and Conditions and the Rental Agreement.
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1.10.13. ACRISS Code – a vehicle classification system through which vehicles are grouped into specific classes based on their technical and structural characteristics, including vehicle category, body type, transmission, drive, fuel type, and the presence of an air conditioning system. Each ACRISS code can be assigned different variants, tied to specific vehicle models within the respective class.
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1.10.14. Technical Failure/Manufacturing Defect - A malfunction due to omissions by the Vehicle manufacturer.
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1.10.15. Additional Driver – a person other than the Lessee and the Main Driver, who meets all the requirements of these General Terms and Conditions and is expressly specified and approved by the Lessor to operate the Vehicle during the rental period, and who shall bear joint and several liability with the Lessee and the Main Driver for the obligations arising from the operation and use of the Vehicle.
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1.10.16. Current Prices - The prices in effect at the time of the event, as published on the website of "Modul" Ltd toprentacar.bg/en
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1.10.17. Mutual fault – when, according to the submitted documents or the established circumstances, more than one participant is at fault for the occurrence of the relevant event, including the Lessee, the Main or Additional Driver.
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1.10.18. Undefined Fault - When the documents presented in connection with an incident do not categorically and unequivocally identify a guilty party.
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1.10.19. Event Declaration - A form provided by the Lessor, which must be completed by the Lessee in the cases described in these Terms and Conditions.
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1.10.20. Upgrade - Enhancement in terms of the class and equipment of the Vehicle.
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1.10.21. Large-Size Element (LE) - External elements that are part of the vehicle's body. LE includes: doors, fenders, bumpers, hoods, panels, pillars, roof, and other similar components.
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1.10.22. Small-Size Element (SE) - External elements that are part of the Large-Size Elements of the vehicle. SE includes: plastic moldings and trims, fuel tank cap, bumper cap, mirror covers, door handles, spoiler/diffuser, and other similar components.
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1.11. The provisions of these General Terms and Conditions, which by their nature relate solely to motor vehicles, registration regime, compulsory insurance, driving licenses, fuel, license plates, technical inspections or other specific characteristics of vehicles, shall apply only when the subject of the Rental Agreement is a car or other motor vehicle to which the relevant rules are applicable.
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1.12. These Terms and Conditions are valid from 25.03.2026
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II PARTIES TO THE RENTAL AGREEMENT
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2.1. Lessee – a natural person or a legal entity that rents the Vehicle from the Lessor under the terms of a Rental Agreement and these General Terms and Conditions.
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2.2. . "MODUL" Ltd., registered in the Commercial Register and the Register of Non-Profit Legal Entities at the Registry Agency under UIC 103846775, with its registered office and management address at: Aksakovo, "Chanlaka" area, PI 00182.45.47, is a commercial company that provides the Vehicle for use under a Rental Agreement on a legal basis, including through its affiliates, branches, partners, or authorized representatives. The same is hereinafter referred to as the "Lessor".
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2.3. When the Cardholder, Main Driver, Additional Driver, or other persons specified in these General Terms and Conditions are listed in the Rental Agreement, all listed persons assume joint and several liability within the meaning of Art. 121 et seq. The liability of the persons specified in the Rental Agreement shall be joint and several, regardless of the nature of the liability.
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2.4. If the Rental Agreement is entered into with a legal entity, all other persons listed such as the Cardholder, Main Driver, Additional Driver, or any other person specified in these Terms and Conditions, must be authorized by the legal entity to represent the entity in from of the Lessor.
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III PAYMENT OF RENTAL PRICE, SECURITY AND ADMINISTRATIVE DEPOSIT
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3.1. For the use of the Vehicle during the Rental Period, the Lessee owes the Lessor a rental fee, hereinafter referred to as the "Rental Price." The Rental Price is specified in the Rental Agreement.
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3.2. The rental price, which includes the Rental Price for the Vehicle for the entire Rental Period and all additional services, fees, and coverages requested by the Lessee, is paid in advance before the Vehicle pick up. The rental price is paid by credit/debit card or by bank transfer to the Lessor's account. When payment is made upon signing the Rental Agreement and handover of the Vehicle, it can only be made by bank card. If the Lessee wishes to receive an invoice, he should request it when making the payment. Invoices are issued within 5 calendar days from the date of payment.
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3.3. If the Lessee has made a reservation on the Lessor's website, toprentacar.bg/en, and has paid a part of the rental price in advance, the prepaid amount will be deducted from the total rental price when the Rental Agreement is concluded. If the Lessee has paid the entire rental price and does not add additional services, fees, or other coverages, there will be no additional payment due when the Rental Agreement is concluded.
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3.4. For the purposes of online reservations, the person whose details are entered in the main reservation form shall be considered a future Lessee, unless, upon receipt of the Vehicle and signing of the Rental Agreement, another person is designated who expressly accepts the rights and obligations under the agreement.
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3.5. If the Lessee has made a Reservation on the Lessor's website - toprentacar.bg/en and fails to appear to execute a Rental Agreement at the agreed date and location within 4 (four) hours after the time specified in the reservation voucher, the Reservation shall be considered cancelled due to the Lessee's fault. In this case, the Lessee shall owe a non-appearance (NO SHOW) penalty in an amount determined according to Art. 5.1 and the Official Price List, due to the lost opportunity to provide the Vehicle to another person. Additional services and fees selected in the Reservation shall not be included in the amount of the penalty.
The non-appearance penalty shall be deducted from the prepayment made for the Reservation, and the Lessee expressly agrees that the deduction shall be carried out regardless of whether the prepayment was made by them personally or by a third party.
By making the prepayment for the Reservation, the person using the payment card declares that they are familiar with these General Terms and Conditions and provides consent for the prepaid amount to be used to satisfy the non-appearance penalty, whereby the Cardholder shall be deemed to have given valid consent for the transaction.
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3.6. The rental price includes the use of the Vehicle within the territory of the Republic of Bulgaria according to its intended use within the agreed Rental Period and mileage limit, if specified in the Rental Agreement. It also covers vehicle tax, vignette fee for using the vehicle on the road network in the Republic of Bulgaria, mandatory third-party liability insurance for motorists, and provision of a Replacement Vehicle according to these Terms and Conditions.
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3.7. All expenses related to the use and/or possession of the Vehicle, other than those specified above, are not included in the Vehicle's rental price and are entirely the responsibility of the Lessee. Such expenses include, but are not limited to: fuel or electricity, windscreen washer fluid, AdBlue and other similar consumables, tolls and other road taxes, garage and parking fees, as well as cleaning and washing of the Vehicle.
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3.8. A Security Deposit is due as security for the exact fulfillment of all obligations of the Lessee under the Rental Agreement. The amount of the Security Deposit is determined in the Official Price List and is entered in the Rental Agreement and the Authorization Form.
In the event that the Lessee or an additional driver of the Car authorized in accordance with Art. 4.5 of the General Terms and Conditions is between 21 (twenty-one) and 23 (twenty-three) years of age, or if a request is made to travel with the Car outside the territory of the Republic of Bulgaria to the following countries: Greece, Republic of North Macedonia, Republic of Serbia, Romania and the European part of the Republic of Turkey, the Security Deposit is doubled.
The Security Deposit is due prior to the handover of the Vehicle. When renting a Car, the Security Deposit may be provided by the Renter or by another person listed in the Rental Agreement, with the person providing the Security Deposit being listed in the Rental Agreement and Authorization Form as the Cardholder. When renting a bicycle or electric bicycle, the Security Deposit may only be provided by the Lessee. The Cardholder is not entitled to drive the Car unless he is explicitly listed as the Primary or Additional Driver in the Rental Agreement.
When renting a Car, the Security Deposit is provided through a credit card authorization, whereby the amount is blocked and temporarily unavailable for disposal by the Cardholder. The credit card must be a physical Visa or Mastercard card, issued in the name of the Cardholder and valid for at least 30 (thirty) days after the expiration of the Rental Term. When renting a bicycle or electric bicycle, the Security Deposit can also be left with a debit card meeting the same requirements.
By way of exception, the Security Deposit may also be provided via bank transfer to the Lessor’s account, provided that this has been agreed upon in advance.
The Security Deposit may be utilized by the Lessor solely for covering specifically occurred and established monetary obligations of the Lessee arising from or in connection with the Rental Agreement and these General Terms and Conditions, including due penalties, indemnities, and fees, specified by type and amount in the Official Price List.
By signing the Rental Agreement and the Authorization Form, the Cardholder provides express consent for the Lessor to satisfy its claims by utilizing the provided Security Deposit in the presence of a contractual basis, according to these General Terms and Conditions.
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3.8.1. In cases where the Lessee has purchased "PREMIUM PROTECTION" coverage, an Administrative Deposit shall apply, the amount of which is specified in the Official Price List and entered in the Rental Agreement and the Authorization Form.
The Administrative Deposit serves as security for the payment of administrative fees and costs arising in connection with the use and return of the Vehicle, including, but not limited to: return of the vehicle with a lower fuel level than received, return in a soiled or excessively soiled condition, delay in returning the vehicle, accrual of administrative fees, covering administrative fees for fines and sanctions for violations of the Road Traffic Act, sanctions or penalties, and missing documents as described in Art. 10.24 of the General Terms and Conditions in the event of an accident or damage.
In cases where the described costs exceed the value of the Administrative Deposit, the Renter is obliged to pay the difference in price upon returning the vehicle, in accordance with the General Terms and Conditions and the Official Price List applicable to the Rental Agreement.
All provisions of these General Terms and Conditions concerning the Security Deposit, including conditions for provision, method of blocking, validity period, release and use, shall apply in full to the Administrative Deposit, unless expressly provided otherwise.
The Lessor reserves the right to use the initial or any subsequent Administrative Deposit to satisfy other amounts due from the Lessee arising as a result of violations of the General Terms and Conditions of the Rental Agreement.
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3.9. A Security Deposit provided by bank card is valid for a period of 25 (twenty-five) days from the date of its authorization. In this regard, if the Lessee uses or intends to use the Vehicle for a longer period of time, the Cardholder must provide a new Security Deposit before the validity of the previously provided Security Deposit expires. The Lessee is required to provide the new Security Deposit using the same credit card that was used for the initial Security Deposit, physically at the Lessor's office or through a link, only exceptionally and upon explicit written confirmation from the Lessor. The conditions for providing the new Security Deposit are the same as for the initial one.
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3.10. Failure to pay the Rental Price and failure to provide the Security Deposit and/or Administrative Deposit in the amount, within the terms, and under the conditions of this Section shall result in the automatic cancellation of the Rental Agreement/Reservation. In this case, the Reservation is considered canceled and the provisions of Art. 5.1. apply.
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3.11. The Cardholder who has provided the Security Deposit and/or the Administrative Deposit shall be obliged to notify the Lessor within 24 (twenty-four) hours upon the occurrence or learning of any circumstances that would limit or deprive the Lessor of the possibility to exercise its rights in connection with the initial or new Security Deposit or Administrative Deposit, such as changes in card details, expiration of validity, blocking, other restrictions on card transactions, and others.
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3.12. The Lessor shall have the right to use the initial or any subsequent Security Deposit or Administrative Deposit to satisfy its claims against the Lessee arising from or in connection with the use of the Vehicle or other services, as well as to satisfy other claims against the Lessee for outstanding obligations under the General Terms and Conditions of the Rental Agreement arising from previous agreements and other services provided to the Lessee.
In the event that the amount of the sums due under the Rental Agreement and these General Terms and Conditions exceeds the amount of the provided Security Deposit or Administrative Deposit, the Lessor shall have the right to collect the difference up to the full amount of the obligation by additionally debiting the Cardholder’s payment card specified in the Rental Agreement and/or the Authorization Form. By signing the Rental Agreement and the Authorization Form, the Cardholder provides express, prior, and irrevocable consent for such additional payments to be made, including after the expiration of the rental period and return of the vehicle, when the sums due are established subsequently. The exercise of this right does not exclude the Lessor's right to seek the unpaid amounts through legal proceedings.
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3.13. By signing the Rental Agreement and the Authorization Form, the Cardholder provides their full, express, irrevocable, and unconditional consent for direct debit and subsequent card transactions on the payment card through which the Security Deposit and/or the Administrative Deposit were provided, authorizing the Lessor to request and receive payment for all sums due arising from or in connection with the use of the Vehicle, pursuant to the Rental Agreement, these General Terms and Conditions, and the Official Price List, including when these sums exceed the amount of the provided deposit, both during the Rental Period and after its termination.
The Cardholder expressly agrees that the Lessor may perform subsequent increasing authorizations and/or subsequent card transactions (incremental / delayed charges) on the same payment card without the need for additional notification or separate confirmation, whenever additional sums due arise within the Rental Period or in connection with its conclusion, including, but not limited to, as a result of an extension of the rental period, delay in returning the Vehicle, exceeding the agreed mileage limit, addition of supplementary services or equipment, as well as the accrual of administrative fees, penalties, or other sums due expressly provided for in these General Terms and Conditions and/or the Official Price List.
In this regard, the parties expressly agree that the Cardholder's signature on the Rental Agreement and the Authorization Form constitutes prior and valid consent for all authorizations and transactions performed and shall be deemed as also placed on all subsequent POS terminal receipts reflecting these operations.
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3.13.1. In the event that the Cardholder unjustifiably disputes a card transaction performed in accordance with these General Terms and Conditions, and as a result, the Lessor incurs costs, fees, and/or penalties from the payment system or the acquiring bank, the Cardholder shall owe the Lessor indemnity for all damages and costs incurred, including processing fees, legal expenses, and statutory interest.
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3.14. In the event that there are no grounds for engaging the liability of the Lessee within the meaning of these General Terms and Conditions, the Lessor shall release in favor of the Cardholder the blocked Security Deposit and/or Administrative Deposit, or the portion thereof remaining after the satisfaction of the Lessor's claims against the Lessee under these General Terms and Conditions, if any. The Security Deposit and/or Administrative Deposit, or the respective portion thereof, shall be released to the same account from which it was made.
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3.15. All fees and expenses associated with bank transfers and card transactions in connection with the provision of the initial and new Security Deposit and/or Administrative Deposit shall be for the account of the Cardholder.
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3.16. In the cases agreed upon in these General Terms and Conditions, the Lessor may require, and the Lessee and/or the Cardholder shall provide, an additional Security Deposit and/or Administrative Deposit.
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3.17. The Lessee is also obligated to pay the Lessor:
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3.17.1. penalties, compensations, fees, and administrative charges as stipulated in these General Terms and Conditions and the Official Price List associated with them;
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3.17.2. fines, administrative penalties, sanctions, compensatory fees, and similar charges imposed by authorized governmental bodies, as well as all expenses incurred to rectify the consequences of imposed coercive administrative measures, and penalties for the period during which coercive administrative measures are in effect imposed in connection with the use of the Vehicle under the Rental Agreement.
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3.17.3. expenses for repairing damage to the Vehicle, acquiring missing or damaged documents, equipment, and accessories of the Vehicle, and bringing it back to its initial condition, in accordance with these General Terms and Conditions and legal provisions.
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3.17.4. fuel and consumed electricity for charging the Vehicle by the Lessee based on information provided by the operator, if the Lessee has been provided with a contactless card for access to charging infrastructure of a specific operator (RFID card).
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3.17.5. compensation for the time during which the Vehicle has not fulfilled its primary purpose in relation to the previous points.
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3.17.6. all expenses for the recovery of possession of the Vehicle and for the collection of Lessee's obligations under the Rental Agreement, including court fees, costs, and attorney fees.
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3.17.7. any compensations and other similar payments made by the Lessor in favor of third parties, in connection with damages caused by the Vehicle to a third party and/or property while the same was used under the Rental Agreement.
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3.18. Conditions for Temporary Retention of the Security Deposit Pending Further Verification
The Lessor has the right to temporarily retain the Lessee's Security Deposit in the event of a disputed or unclear situation related to the use or return of the Vehicle, until the completion of an internal verification process.
The possible grounds for temporary deposit retention include, but are not limited to, the following cases:
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3.18.1. Suspicion of missing fuel or a discrepancy in the fuel level, disputed by the Lessee, in accordance with Article 10.18 of the General Terms and Conditions of the Rental Agreement.
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3.18.2. Discovery of new damage disputed by the Lessee as pre-existing or not caused by them, in accordance with Article 10.27 of the General Terms and Conditions of the Rental Agreement.
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3.18.3. Missing documents or parts of the Vehicle’s equipment, in accordance with Article 3.17.3 of the General Terms and Conditions of the Rental Agreement.
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3.18.4. Suspicion of a technical fault or improper use of the Vehicle by the Lessee, in accordance with Article 11.8 of the General Terms and Conditions of the Rental Agreement.
In all cases, the Lessee has the right to be informed of the specific reason for the retention of the deposit, which must be recorded in the handover protocol.
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3.19. All sums due under the Rental Agreement and these General Terms and Conditions shall become due and payable from the moment the grounds for their accrual arise. The Lessee shall be deemed pre-notified of the types, grounds, and amounts of the sums due through these General Terms and Conditions and the Official Price List. Notifying the Lessee of the specific grounds and amount of the obligation, including via a protocol, email, or other electronic means of communication, is for informational purposes and does not constitute a condition for the incurrence or maturity of the obligation. Monetary sums due from the Lessee shall be paid by bank card or via bank transfer to the Lessor's account and are due upon expiration or termination of the Rental Agreement. When additional sums due are established after the expiration or termination of the Rental Agreement, the same shall be paid within 5 (five) calendar days from receipt of a notification sent by the Lessor, whereby this notification is for informational purposes and does not affect the incurrence or maturity of the obligation. In the event of delay, the Lessee shall owe statutory interest for delay on the unpaid amount, calculated from the due date until its final payment. The Lessee shall also owe all costs incurred by the Lessor for debt collection, including state fees, court and enforcement costs, as well as attorney fees.
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3.20. Prices are announced in Euro and BGN, including VAT. Payments are made in Euro.
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IV REQUIREMENTS FOR THE LESSEE
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4.1. The Lessee must be at least 21 (twenty-one) years old, possess a valid driver's license for the same category as the Vehicle - subject of the Rental Agreement, and have at least 1 (one) year of driving experience with a motor vehicle of the corresponding category. The requirement of at least 1 (one) year of driving experience does not apply to individuals over 30 (thirty) years old. This requirement applies to all vehicle classes not listed in Articles 4.2 and 4.3 of the General Terms.
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4.2. The Lessee must be at least 23 (twenty-three) years of age and have at least 1 (one) year of experience as a driver of a motor vehicle to be provided with a car from the following classes: CDMR, IDMR, HDAR, CDAR, DDAR, IDAH, FDAR, SFAR, EDAE, L_IFMR,L_IVMR,L_IDAR, L_FDAR.
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4.3. The Lessee must be at least 25 years of age and have no less than 5 years of driving experience to be provided with a car from the following classes: FVMD, LDAR, FFAD, FVAD, CKMR, IKMR.
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4.4. Only the Lessee has the right to drive the Vehicle during the rental period under the Rental Agreement.
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4.5. To be provided with a bicycle, including an electric bicycle, the Lessee must be at least 18 (eighteen) years of age. The bicycle may only be used and operated by the Lessee, and no entry or use by an Additional Driver or any other person is permitted.
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4.6. The Lessor may give their consent about the Vehicle being driven during the rental period under the Rental Agreement by other drivers, under the condition that they meet the requirements of this section. With the Lessor's consent, the other drivers are listed as the main and/or additional drivers in the Rental Agreement.
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4.7. The Lessee and all drivers listed in the Rental Agreement, including the main and Additional drivers, must possess a valid identification document as well as a valid driver's license that allows them to operate the Vehicle in the Republic of Bulgaria or any other country for which they have received permission from the Lessor in accordance with these General Terms and Conditions and the Rental Agreement. The Lessee and all drivers listed in the Rental Agreement are required to check all legal requirements for driver's licenses in the respective countries where they will use the Vehicle and obtain, at their own expense and responsibility, the necessary documents in the required form and content (such as an international driving permit or a national driving license with the appropriate certified translation and legalization in accordance with the Convention on Road Traffic, signed in Vienna on 08.11.1968). Upon signing the Rental Agreement, the Lessee and all drivers listed therein declare that they possess a driver's license that meets the requirements of this provision. Failure to present valid documents as per this section leads to the cancellation of the Reservation, and the provisions of Article 5.1 apply.
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4.8. All documents presented under the preceding clause must be valid beyond the date of the end of the rental period.
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4.9. . The Lessor reserves the right to refuse to conclude a Rental Agreement if the Lessee does not meet the requirements under this section, as well as in cases provided for in the company's internal policy for refusal to provide service.
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V ENTRY INTO FORCE OF THE RENTAL AGREEMENT, RENTAL PERIOD. EXTENSION OF THE RENTAL AGREEMENT PERIOD
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5.1. A confirmed Reservation may be changed or canceled by the Renter by sending an email to office@toprentacar.bg or by calling 0700 89 050, under the terms of the cancellation policy selected during the reservation.
When making a Reservation, the Renter chooses one of the following cancellation policies offered by the Lessor: a non-refundable policy (listed in the contract as “Non-refundable”), a flexible policy (listed in the contract as “Flex”) and a last-minute cancellation policy (listed in the contract as “Flex Plus”).
The cancellation policy selected by the Renter is explicitly stated in the reservation voucher and in the Rental Agreement and determines the terms and conditions for changing and canceling the Reservation, as well as all terms and conditions thereunder, including the procedure for refunding or withholding the amounts paid.
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5.1.1. Non-refundable policy - 100% (one hundred percent) of the total value of the Reservation is paid, including the Rental Price for the requested period, as well as all applicable fees and additional services selected by the Renter. Changes to the parameters of the Reservation are not allowed after its confirmation and payment. In case of cancellation of the Reservation, the amount paid is not subject to refund. In case the fulfillment of the Reservation is objectively impossible for reasons for which the Lessor is responsible, the amounts paid are refunded.
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5.1.2. Flexible policy (Flex) - The Reservation can be changed or canceled up to 72 (seventy-two) hours before the start of the rental period. In case of cancellation made before the specified period, the amounts paid are refunded in full. In case of a change made before the specified period, the value of the Reservation is recalculated according to the prices and rental conditions in effect at the time of the change. After the specified period, the parameters of the Reservation cannot be changed. In case of cancellation after the specified period, the Renter owes the Lessor compensation in the amount of 20% (twenty percent) of the Rental Price of the Car for the entire term of the Reservation, but not less than the value of one rental day. In case the amounts paid exceed the amount of the compensation due, the difference shall be refunded to the Renter.
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5.1.3. Last-minute cancellation policy (Flex Plus) - The Reservation may be changed or canceled up to 12 (twelve) hours before the start of the rental period. In case of cancellation made before the specified period, the amounts paid shall be refunded in full. In case of a change made before the specified period, the value of the Reservation shall be recalculated according to the prices and rental conditions in effect at the time of the change. After the specified period, the parameters of the Reservation cannot be changed. In case of cancellation after the expiry of the specified period, the Renter owes the Lessor compensation in the amount of 20% (twenty percent) of the Rental Price of the Car for the entire term of the Reservation, but not less than the value of one rental day. In case the amounts paid exceed the amount of the compensation due, the difference shall be refunded to the Renter.
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5.1.4. The Lesse can change/cancel a confirmed Reservation of a bicycle or electric bicycle by sending an email to office@toprentacar.bg or by calling the phone number 0700 89 050. A confirmed Reservation can be changed up to 72 hours before the start of the rental period without charging any non-compliance fees. If the change/cancellation is made less than 72 hours before the start of the rental period, the Lessee owes the Lessor compensation in the amount of 20 (twenty) % of the Rental Price of the bicycle or electric bicycle for the entire duration of the Reservation, but not less than one rental day. In case of change/cancellation of a confirmed Reservation less than 24 hours before the start of the rental period, in addition to the above, the Renter also owes the value of the delivery fee, if such is requested.
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5.2. The Rental Agreement comes into force upon signing.
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5.3. The minimum rental period is 24 hours.
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5.4. The rental period begins from the date and time of vehicle pick-up specified in the Rental Agreement. The Lessee may use the Vehicle until the date and time specified in the Rental Agreement (hereinafter referred to as the "Rental Period").
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5.5. Silent extension of the Rental Period is not permitted. Extension of the Rental Period under the Rental Agreement is possible if the Lessee notifies the Lessor in writing at least 48 (forty-eight) hours before the expiration of the current Rental Period, and the Lessor confirms the extension in writing to the Lessee. An Annex or a new rental agreement is signed for the extension. The extension of the Rental Period is conditional upon the Lessee paying the rent, security deposit, and/or Administrative deposit, and any other amounts related to the extended Rental Period before the end of the current Rental Period, which may be at a higher amount. The Lessor reserves the right to refuse the extension of the Rental Period. If the Lessor has refused the extension of the Rental Period or if the Lessee has not paid the rent in time, security deposit, or other amounts due in connection with the request for extension of the Rental Period, in the agreed amount, but the Lessee continues to use the Vehicle after the expiration of the Rental Period, the Lessee owes the Lessor a default fee according to the Official Price List. The Lessee must also pay for all additional fees, services, and coverages (additional coverage, additional driver, child seat, WiFi router, young driver, charging station, etc.) listed on the first page of the rental agreement, calculated according to the Official Price List. Penalty fees, fees for additional services, and coverages and are payable before the Vehicle is returned to the Lessor as specified in these General Terms and Conditions.
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5.6. If the Lessee has made a reservation for a Vehicle through a Lessor's Partner company, all changes prior to signing the Rental Agreement are handled by the Partner. In such cases, the Lessor only provides the service.
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VI SHORTENING AND TERMINATION OF THE RENTAL AGREEMENT PERIOD
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6.1. Termination of the Rental Agreement:
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6.1.1. Upon expiration of the Rental Period;
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6.1.2. Unilaterally by the Lessor with written notice to the Lessee with immediate effect, if the Lessee is in breach of their obligations under the Rental Agreement and these General Terms and Conditions, or if insolvency proceedings have been initiated against the Lessee;
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6.1.3. If the Lessor or a police officer or other competent authority has reason to believe that the Lessee's driving (or the driving of an Additional Driver) may pose a real danger to themselves and/or to any other person;
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6.1.4. If the Lessee has committed fraud to obtain the Vehicle;
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6.1.5. If the Vehicle is abandoned by the Lessee;
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6.1.6. In other cases provided for by law or these General Terms and Conditions.
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6.2. The Lessee shall have the right to return the Vehicle to the Lessor before the expiration of the Rental Period, whereby the Rental Agreement shall be deemed terminated early.
In this case, the rental price due for the period until the termination of the Rental Agreement shall be recalculated by multiplying the number of days actually used by the daily rental price of the Vehicle. An increase of 20% shall be applied to the amount thus determined, representing an agreed indemnity for early termination covering the Lessor's loss of profits.
Furthermore, the Lessee shall owe an additional agreed indemnity in the amount of the recalculated rental price for 3 (three) days, covering administrative, logistical, and organizational costs related to the early release and re-rental of the vehicle.
The total amount of the recalculated sum due under this article may not exceed the rental price for the originally agreed rental period.
If, after the recalculation, the Lessor owes a refund of part of the paid rental price, it shall be refunded to the same account from which the payment was made.
The early termination of the Rental Agreement does not release the Lessee from the obligation to return the Vehicle during the working hours and at the location specified in the Rental Agreement.
In the event that the Reservation was made through a Partner of the Lessor, the terms and conditions previously agreed upon between the Lessee and the Partner shall apply.
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6.3. Termination of the Rental Agreement does not affect rights and compensations provided by law that exist at the time of termination. Provisions of these General Terms and Conditions that by default continue to apply after termination of the Rental Agreement are not affected by the termination.
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6.4. The normal usage of the rented car regarding mileage is 150 km on average per day for the rental period. If range exceeding the normal usage of the vehicle is observed, the Lessor reserves the right to terminate the Rental Agreement and to refuse its services to Lessees who have demonstrably exceeded the normal usage defined by the Lessor in previous rentals.
Normal usage of the rented bicycle or electric bicycle is the use and storage of the bicycle in accordance with its intended purpose, technical characteristics, the manufacturer's instructions, these General Terms and Conditions and applicable legislation, under normal traffic conditions on roads, cycle paths and terrains suitable for the respective type of bicycle, as well as taking the necessary care for its protection and storage.
Normal usage does not include performing jumps, stunts, competitions, extreme or off-road riding, transporting excessive loads, towing, leaving it unattended or without the necessary locking and protection devices, improper storage, exposure to conditions that may cause damage, as well as any improper use, gross negligence or use in a manner that may lead to damage, overloading or premature wear of the bicycle, its components or the battery in the case of electric bicycles.
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6.5. If the Vehicle is forcibly confiscated or detained by competent authorities, immobilized, or its registration is terminated, the Rental Agreement is automatically terminated by law from the day of the forcible confiscation or detention, immobilization, or termination of the Vehicle's registration. In this case, the Lessee is not entitled to a refund of any rental fees already paid as the amount will serve to partially cover the additional costs incurred.
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6.6. In case of damage/loss to the Vehicle that makes it impossible to be used for its intended purpose, or in case of loss (theft/robbery or total loss) of the Vehicle occurring within or outside the territory of the Republic of Bulgaria, whether the Vehicle is in motion, parked, or stationary, if the Lessee has not paid for any additional coverage, the Rental Agreement is automatically terminated by law. In this case, the Lessee is not entitled to a refund of any rental fees already paid, as the amount will serve to partially cover the additional costs incurred.
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6.7. In case the rented vehicle is not returned to the specified location, time, and date as indicated in the Rental Agreement, and if the conditions under Article 5.5 have not been adhered to and the Lessor has not received prior written notice from the Lessee regarding the delay, the Lessor has the right to notify the competent authorities for misappropriation as defined in the Penal Code. The Lessee declares that they are aware of the following circumstances:
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6.7.1. The vehicle is not their property; with this Rental Agreement, the vehicle is provided to them for possession, safekeeping, and operation; the Lessee does not have the right to treat the vehicle as their own, and if they do so, they are liable under Article 206 of the Penal Code for misappropriation.
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6.7.2. The Lessor reserves the right to retake possession of the Vehicle at any time and at the Lessee's expense, without prior notice, if the Vehicle is used by the Lessee in violation of this Rental Agreement, legal provisions, or ethical norms.
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VII DELIVERY AND ACCEPTANCE OF THE VEHICLE
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7.1. The Lessor shall deliver to the Lessee or to the Main Driver, if the Lessee is a legal entity, the relevant Car in good working condition, equipped with a spare tire or emergency repair kit, supplied with necessary documents and equipment according to applicable Bulgarian law, with a full fuel tank or, in the case of electric vehicles, with no less than 80% battery charge. The Vehicle shall be delivered to the location specified in the Rental Agreement and at the time written in. Upon delivery of the Vehicle, the Lessor and the Lessee shall sign a Delivery-Acceptance protocol.
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7.2. The Lessee is obliged to inspect the condition of the Vehicle immediately after its delivery. If the Lessee notices any damages or discrepancies with the Vehicle, they must promptly notify the Lessor so that these can be recorded in the Delivery-Acceptance Protocol. Delivery-Acceptance Protocol once finalized with both parties' signatures, serves as evidence of the Vehicle's condition at the time of delivery to the Lessee. Claims regarding the condition of the Vehicle can only be raised by the Lessee directly to the Lessor at the time of delivery.
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7.3. The vehicle shall be returned to the location, date, and time specified in the Rental Agreement. A change in the return location is possible if the Lessee notifies the Lessor in writing at least 48 (forty-eight) hours before the expiration of the current Rental Period, and the Lessor confirms in writing to the Lessee the new return location."
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7.4. The lessee must return the vehicle to the Lessor in the condition received, in good technical working order and completeness, equipped with all documents, equipment, and accessories received with the vehicle (including keys, cards, and other locking or starting devices, RFID card), with a full tank of fuel or at least 80% charge of the electric battery.
When renting a bicycle or electric bicycle, the Renter is obliged to return the Vehicle in the condition in which he received it, together with all provided accessories, equipment, batteries, chargers, locking mechanisms and accessories.
The Lessor and the Lessee shall sign the Delivery-Acceptance protocol upon the vehicle's return.
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7.5. The Lessee must provide sufficient time for the Lessor to inspect the vehicle and sign the Delivery-Acceptance Protocol, documenting the vehicle's condition upon termination of the rental contract and its return to the Lessor. If the Lessee fails to return the rented Vehicle at the specified date, time, and place as stated in the Rental Agreement, and/or refuses to wait for the vehicle inspection and/or to sign the Delivery-Acceptance Protocol, the Protocol shall be signed by at least two employees of the Lessor, who shall attest to the Lessee's non-appearance or refusal. The observations in the protocol shall bind the party who did not appear or refused to sign it and may be used as evidence in court. In the event of damages discovered on the vehicle or the Lessee's failure to fulfill obligations regarding the vehicle's condition upon return, such facts shall also be evidenced by photographic material taken by Lessor's employees using technical means. The photographic material shall include the vehicle's registration/identification number, the date and time of the photographic material's creation, and the identified discrepancies in the appearance and technical integrity of the vehicle.
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7.6. If upon returning the vehicle to the Lessor it is dirty or in a condition that prevents a thorough inspection, the Lessee shall owe a fee as determined by the rates in the Official Price List. After washing and cleaning the vehicle, the respective Delivery-Acceptance Protocol shall be drawn up by the Lessor, with conditions as per Article 7.5 applied accordingly.
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7.7. The Lessee is required to check and take all personal belongings from the vehicle. The Lessor bears no responsibility for any forgotten personal items left in the vehicle.
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7.8. If the Lessee fails to return the vehicle to the Lessor under the conditions specified in this section, the Lessor has the right to reclaim possession of the vehicle through judicial or extrajudicial means, as well as to initiate proceedings to protect their rights and legitimate interests.
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VIII COVERAGES
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8.1. The Lessee may choose either "TOP PROTECTION" or "PREMIUM PROTECTION" coverage in connection with the use of the Vehicle under the Rental Agreement, for which a daily fee is due as specified in the Official Price List. If the coverage is selected at the time of signing the Rental Agreement, the full fee for this coverage for the entire Rental Period must be paid in advance before the Vehicle is delivered. If the Lessee requests coverage after signing the Rental Agreement, the Lessee must visit the Lessor's office to inspect the vehicle and pay the corresponding fee for the day that are left of the Rental Period. The additional coverage takes effect from the date indicated in the confirmation from the Lessor, but not before receiving the fee for the coverage from the Lessor. Cars of class: MKMR, EKMD, EKMR, CKMR, IKMR have mandatory “TOP PROTECTION” coverage included in the Rental Price and no other type of coverage can be selected for them.
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8.2. The "TOP PROTECTION" and "PREMIUM PROTECTION" coverages limit the Lessee's liability for damage done to the exterior of the rented vehicle, fire, or theft, which are certified by a document from the Road and Traffic Police (KAT), Police, or other competent authority, drawn up in accordance with the Road Traffic Act and/or other regulations, or any other document confirming the occurrence of the event. These coverages are valid provided that the Lessor has been informed of the incident no later than 24 hours after its occurrence, and all accompanying documents of the Vehicle and its key are returned to the Lessor. The rights, limitations and conditions for the application of the "TOP PROTECTION" coverage are determined depending on the type of Vehicle rented according to the following provisions.
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8.2.1. When renting a Car the coverages limit the Lessee's liability for damages arising from a single event. An exception is made when the event that occurred is regressive, that is, there is another proven guilty party, established by a valid document, in which case the coverage is not terminated, provided that the Lessee has provided all necessary evidence for the exercise of the right of recourse against the person causing the damage or his insurer under "Civil Liability" insurance and this evidence is accepted by the Insurer as sufficient. The Lessee's liability for damages in any subsequent event may be limited if the Lessee pays the corresponding fee for day that are left of the Rental Period, as provided in the preceding provision.
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8.2.2. When renting a bicycle or electric bicycle, TOP PROTECTION coverage is valid for the entire rental period and for an unlimited number of events under the terms of this section.
The "TOP PROTECTION" and "PREMIUM PROTECTION" coverages are valid only after payment of the respective fee due for them.
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8.3. If the conditions under Articles 8.1 and 8.2 are met, the "TOP PROTECTION" fee grants the Lessee the following rights:
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8.3.1. When renting a Car:
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8.3.1.1. releases the Lessee from liability for damages to the exterior of the Vehicle, except for damages to the underside of the Vehicle, up to 3 (three) adjacent large-side components and their smal-size components with up to one deformation per component, provided that the applicable laws do not require issuing of a document certifying the event that caused the damage, (protocol, certificate for damage or other similar document), under the condition that the Lessee has filled out an event declaration document before a Lessor's representative for the damage occurred.
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8.3.1.2. limits the Lessee's liability for damage/losses to the Vehicle's windows to 120 (one hundred and twenty) Euro, provided that they duly complete an Event Declaration in the presence of a representative of the Lessor; The liability applies to each individual element of the same type, up to the specified amounts, according to the number of damaged elements;
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8.3.1.3. limits the Lessee's liability for disabilities/damages to the tires and wheels of the Car - up to 120 (one hundred and twenty) euros, and to the rims of the Car - up to 200 (two hundred) euros, provided that he duly fills out a Declaration of occurred event before a representative of the Lessor. Liability applies to each item of the same type, up to the specified values, according to the number of damaged items;
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8.3.1.4. grants the Lessee the right to use a Replacement Vehicle in case of damage/loss, due to which the vehicle cannot fulfill its primary purpose or absence (theft/robbery or destruction) of the Vehicle. The Replacement Vehicle will be provided at the nearest office of the Lessor within a period of up to 3 (three) working days;
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8.3.1.5. releases the Lessee from paying the costs for transporting the Vehicle to the nearest office of the Lessor in case of damage to the Vehicle occurring within the territory of the Republic of Bulgaria; in case of damage to the Vehicle occurring within the territory of another country for which the Lessor has given the corresponding permission for use according to Art. 9.8 of these General Terms and Conditions, the Lessee only pays the costs for transporting the damaged Vehicle to the Bulgarian side of the nearest border checkpoint of the Republic of Bulgaria.
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8.3.1.6. grants the Lessee the right to pay a Security Deposit and an additional Security Deposit, if applicable, in the amount of 1/4 of the standard amounts specified in the Price List attached to the General Terms and Conditions;
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8.3.1.7. limits the Lessee's liability for paying the Administrative Fee under Art. 10.33 to 50% of its value, according to the Official Price List.
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8.3.1.8. exempts the Lessee from payment of the "Preparation" package.
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8.3.2. When renting a bicycle or electric bicycle:
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8.3.2.1. If "TOP PROTECTION" coverage is selected, the amount of the security deposit is reduced to 1/4 (one quarter) of the standard amount for the respective bicycle or electric bicycle.
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8.3.2.2. The "TOP PROTECTION" coverage limits the Lessee's property liability for damage to the bicycle or electric bicycle occurring during the rental period, including in the event of a road accident, incident, vandalism or natural disasters, to the extent that they do not fall under the exclusions under this section.
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8.3.2.3. If the “TOP PROTECTION” coverage is selected, in the event of damage to the bicycle or electric bicycle, the Lessor may provide a replacement bicycle or electric bicycle, subject to availability, when the damaged bicycle or electric bicycle cannot be repaired and put into technical working order within 24 (twenty-four) hours of the damage being discovered. The replacement bicycle or electric bicycle is provided at the nearest office of the Lessor offering the relevant service. If the damaged bicycle or electric bicycle is repaired and put into technical working order within 24 (twenty-four) hours of the damage being discovered, a replacement bicycle or electric bicycle is not provided.
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8.3.2.4. In the event that the Lessor cannot provide a replacement bicycle or electric bicycle under the terms of the previous point, the Lessee has the right to a refund of the prepaid amounts for the unused portion of the rental period.
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8.3.2.5. If "TOP PROTECTION" coverage is selected, the applicable administrative fee under Art. 10.35, specified in the Official Price List in case of damage, is reduced by 50% (fifty percent).
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8.3.2.6. The "TOP PROTECTION" coverage does not apply and the Lessee bears full property liability in the event of:
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8.3.2.6.1. gross negligence, including behavior in which the minimum necessary care is not taken to protect the bicycle or electric bicycle, as well as driving after using alcohol or drugs, use contrary to its intended purpose, extreme or off-road riding, failure to follow operating instructions, leaving it without the necessary security, or using unauthorized chargers;
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8.3.2.6.2. intentional acts, misuse, or use contrary to its intended purpose;
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8.3.2.6.3. failure to comply with applicable traffic rules and the provisions of the Road Traffic Act;
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8.3.2.6.4. theft, loss or non-return of the bicycle, electric bicycle or parts thereof;
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8.3.2.6.5. missing, damaged or unreturned batteries, chargers, locking mechanisms, accessories or other items;
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8.3.2.6.6. fire;
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8.3.2.6.7. complete destruction or total loss (total) of the bicycle or electric bicycle.
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8.3.2.7. In the event of a circumstance under Art. 8.3.2.6, the Lessee shall be liable for all costs, damages, compensation, administrative fees, stay and other amounts due in accordance with the Rental Agreement, the General Terms and Conditions and the Official Price List.
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8.3.2.8. Coverage applies to an unlimited number of events within the rental period, provided the conditions under these General Terms and Conditions are met.
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8.3.2.9. In the event of damage, theft, complete loss or inability to subsequently rent the bicycle or electric bicycle, prepaid amounts for the remainder of the rental period are not refundable.
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8.4. The 'PREMIUM PROTECTION' coverage:
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8.4.1. releases the Lessee from liability for damages/losses to the exterior of the Vehicle, including those to the underside of the Vehicle, for which the applicable laws do not require the issuance of a document certifying the relevant event that led to the damage/loss or absence (theft/robbery or destruction) of the Vehicle (protocol, official note, or other similar document), provided that the Lessee properly completes a Declaration of the occurred event in front of a representative of the Lessor .
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8.4.2. releases the Lessee from liability for damages to the vehicle's windows, tires, hub caps, and rims, under the condition that the Lessee properly fills out an Event Declaration in front of the Lessor 's representative.
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8.4.3. grants the Lessee the right to use a Replacement vehicle in case of damage/loss, due to which the vehicle cannot fulfill its primary purpose or absence (theft/robbery or total loss) of the Vehicle, with the Replacement vehicle provided within 1 (one) working day to a location within the territory of the Republic of Bulgaria specified by the Lessee.
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8.4.4. releases the Lessee from payment of expenses for transporting the Vehicle to the nearest Lessor's office in case of damage/loss of the Vehicle occurring within the territory of the Republic of Bulgaria; in case of damage/loss of the Vehicle occurring within the territory of another country, for which the Lessor has granted the respective permission for use in accordance with Art. 9.8 of these General Terms and Conditions, the Lessee shall only pay the expenses for transporting the damaged Vehicle to the Bulgarian side of the nearest border checkpoint of the Republic of Bulgaria.
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8.4.5. entitles the Lessee to pay the Admninistrative Deposit and any additional Admninistrative Deposit, if applicable, at a preferential rate using only a bank card. The amount of the Admninistrative Deposit is in accordance with the Official Price List.
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8.4.6. limits the Lessee's liability for payment of the Administrative Fee under Article 10.33 to 50% of the value, as per the Official Price List.
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8.4.7. exempts the Lessee from payment of the "Preparation" package.
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8.5. The "TOP PROTECTION" and "PREMIUM PROTECTION" coverages do not apply if it is determined that the damages were caused intentionally or due to gross negligence and/or resulted from non-compliance or breach of the Lessee's obligations under the Rental Agreement and these General Terms and Conditions.
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8.6. The "TOP PROTECTION" and "PREMIUM PROTECTION" coverages do not apply in case of unauthorized crossing of the borders of the Republic of Bulgaria and/or visiting countries for which the Lessor has not given explicit consent.
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8.7. If the additional fee under Article 8.1 is not paid in cases of theft, damage, or traffic accidents, due to which the vehicle cannot fulfill its primary purpose, the amounts paid by the Lessee under the Rental Agreement are not subject to reimbursement.
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8.8. Payment of the "TOP PROTECTION" and "PREMIUM PROTECTION" fees does not exempt the Lessee from their obligations and responsibilities under Section X of the General Terms and the Rental Agreement, nor does it cover partial losses, thefts of parts or accessories, damages to the interior of the vehicle such as upholstery, dashboard, seats, trunk, damages caused after refueling with non-standard or not recommended fuel by the producer, damages caused by transporting hazardous goods, damages occurring during off-road use or towing of other vehicles, damages caused by unauthorized repairs not approved by the Lessor, damages occurring after the end of the rental period specified in the Rental Agreement, prior to the return of the Vehicle to the Lessor.
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8.9. Third-party liability insurance is included in the rental price of the Car and is mandatory within the territory of the Republic of Bulgaria.
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8.10. Basic coverage:
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8.10.1. When renting a Car limits liability for damage or theft up to the amount of the deposit if the Lessor is not at fault for the incident. This applies only when presenting a protocol from the Traffic Police (KAT) or another competent authority and returning the vehicle's documents and keys. It does not apply in cases involving drug or alcohol use or other intoxicants, nor does it apply if traffic laws are violated. This coverage is included in the rental price.
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8.10.2. When renting a bicycle or electric bicycle, the Lessee bears full financial responsibility for all damages, losses, injuries and expenses, including administrative fees, stay and all amounts according to the Official Price List.
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IX FEES FOR ADDITIONAL SERVICES AND EQUIPMENT
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9.1. "YOUNG DRIVER" fee. Applies when renting a Car and is also listed in the Rental Agreement as "YOUNG DRIVER". If Lessee or any additional driver(s) authorized under Article 4.5 of the General Terms is between the ages of 21 (twenty-one) and 23 (twenty-three) years old, a Young Driver fee is payable as indicated in the Official Price List, and the Security Deposit is doubled unless additional PREMIUM PROTECTION coverage has been purchased. In case of purchased PREMIUM PROTECTION coverage, the Lessee pays an Administrative Deposit in a standard amount specified in the Official Price List. Payment of the Young Driver fee does not override the provisions of Articles 4.2 and 4.3 regarding restrictions on the class of vehicle for which the Rental Agreement can be concluded. The Lessor may refuse to enter into a Rental Agreement or authorize an Additional Driver if they do not meet the requirements.
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9.2. "ADDITIONAL DRIVER" fee. Applies when renting a Car and is also listed in the Rental Agreement as "ADDITIONAL DRIVER". The fee is payable for each Additional Driver listed in the Rental Agreement who meets the requirements of Section III of these General Terms. An Additional Driver can be added to the Rental Agreement before or during the rental period. The fee for an Additional Driver is in accordance with the Official Price List and is due before the vehicle is handed over or before an annex or new Rental Agreement is concluded if the Additional Driver is authorized after the start of the rental period. Each Additional Driver must be listed in the Rental Agreement and must sign it.
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9.3. "LATE SERVICE FEE" in the Rental Agreement. If the Vehicle is returned to or picked up by the Lessee outside the working hours specified on the company's website, during official holidays, or on non-working days for the respective office of the Lessor where the return and/or pickup of the Vehicle takes place, the Lessee owes a "late service fee" as indicated in the Official Price List. For the purposes of this provision, the working hours of the Lessor 's respective office are specified at https://toprentacar.bg/en/contacts
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9.4. "ONE WAY RENTAL" Fee. In the Rental Agreement, it is also noted as "ONE WAY RENTAL". Upon prior request and inclusion in the Rental Agreement, it is possible to deliver or return the vehicle to another office of the Lessor. The fee is charged according to the Official Price List.
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9.5. "DELIVERY" or "PICK-UP" Fee of the vehicle. In the Rental Agreement, it is also noted as "DELIVERY". This fee is charged if the vehicle is delivered or picked up at a location other than the Lessor's office, which is agreed upon in advance between the parties and included in the Rental Agreement. The fee depends on the delivery/pick-up location and is charged according to the Official Price List. If the vehicle is returned to the same location it was delivered, a second fee is charged.
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9.6. "PREPAID FUEL" fee. Applies when renting a Car and is also listed in the Rental Agreement as "PREPAID FUEL". When the "prepaid fuel" fee is paid, the customer pre-pays for the fuel or electric charge in the tank/battery and obtains the right to return the vehicle with a partially full tank or battery charge. The amount of the fee is specified in the Official Price List. The Lessor is not obligated to refund the "prepaid fuel" fee if the vehicle is returned with a partially filled fuel tank or partially charged battery.
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9.7. "NON-BRANDED VEHICLE" Fee. In the Rental Agreement, it is also noted as "Non-Branded Vehicle". Upon prior written request from the Lessee and written approval from the Lessor, advertising stickers can be removed from the rented vehicle. A one-time fee is charged according to the Official Price List. The fee is applicable to all vehicles except the following classes: FVMD, FVMR, FVAR, MKMR, EKMD, CKMR, IKMR. Advertising elements placed on the frames of the license plates are not subject to removal, even upon payment of the fee.
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9.8. "CROSS BORDER" fee. Applies when renting a Car and in the Rental Agreement, the permission to use the Car outside the territory of the Republic of Bulgaria is listed as "CROSS BORDER".
The use of the Vehicle outside the territory of the Republic of Bulgaria is permissible only after express written permission from the Lessor. Such permission may be granted upon a written request by the Lessee, made at least 3 (three) working days prior to the planned departure from the territory of the Republic of Bulgaria, and is valid only for the following countries: the Republic of Greece, the Republic of North Macedonia, the Republic of Serbia, Romania, and the European part of the Republic of Turkey.
In the event that the Lessor authorizes such use, the Lessee shall be obliged to provide an additional Security Deposit, as well as to pay a "cross-border" fee, as specified in the Official Price List according to the country where the Vehicle will be used or through whose territory it will pass. For each subsequent country, the Lessee shall owe an additional fee in the amount of 50% of the fee for the first country.
Upon confirmation by the Lessor, the Lessee is obliged to provide a scanned copy of a driving license and passport data for the issuance of the necessary documents at least 1 (one) working day before the start of the rental period.
Following the provision of the additional Security Deposit and payment of the "cross-border" fee, the Lessor shall issue the corresponding written Power of Attorney. The Power of Attorney is valid until the end of the rental term, but for no more than 25 (twenty-five) days from the date of its issuance.
In the event that the Lessee uses or intends to use the Vehicle outside the territory of the Republic of Bulgaria for a longer period, they are obliged to pay the corresponding fee for the issuance of a new Power of Attorney in advance, before the expiration of the current one. Upon extension of the Rental Agreement term pursuant to Art. 5.5, the Lessee shall pay a fee for the issuance of a new Power of Attorney for the extended period, but for a term not exceeding 25 (twenty-five) days.
The "cross-border" fee does not include costs related to crossing state borders, road tolls, vignettes, insurance, or other expenses arising in connection with the use of the Vehicle outside the territory of the Republic of Bulgaria.
Permission to use the Vehicle in countries other than those explicitly listed above is possible only after express written confirmation by the Lessor and the preparation of an individual fee quote. Restrictions may apply.
The Lessee may request to use the Vehicle outside the territory of the Republic of Bulgaria even before signing the Rental Agreement. In this case, the additional Security Deposit and the "cross-border" fee shall be provided and paid prior to the handover of the Vehicle.
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9.9. "OVERLIMIT KILOMETERS FEE" - In case a daily mileage limit is specified in the Rental Agreement, if upon returning the Vehicle to the Lessor after the expiration of the Rental Period or the termination of the Rental Agreement it is found that its actual mileage exceeds the specified limit (the corresponding limit calculated as the daily limit multiplied by the number of days the Vehicle was used), the Lessee shall owe the Lessor a fee for each excess kilometer, the amount of which is specified in the Official Price List.
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9.10. "A CALL-OUT FEE" - In the event of an accident or the provision of a Replacement Vehicle at a location other than the Lessor 's office due to a traffic accident or damage that immobilizes the main vehicle or makes it unable to fulfill its primary purpose, as well as in cases of theft of the vehicle or for any other reason requiring a visit by the Lessor 's staff to a location other than the company's office due to the fault of the Lessee, the Lessee is obligated to cover the expenses incurred for such visitation according to the official price list.
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9.11. "AIRPORT LOCATION FEE" - in the rental agreement is noted as such. This fee is applicable when the Lessee requests to receive or return the Vehicle at the Lessor's office located within the airport premises. The fee amount is a percentage of the rental price of the Vehicle.
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9.12. "IN TERMINAL DROP OFF" - in the rental agreement is noted as such. This fee is applicable when the Lessee requests to return the Vehicle at the Lessor's office located within the airport premises. The fee amount is specified in the Official Price List.
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9.13. "PREPARATION" Package – In the Rental Agreement, it is designated as "Preparation Package". The Preparation Package covers the preparation of the vehicle before its handover to the Lessee, including but not limited to: exterior and interior cleaning, topping up of consumables, as well as checking the fuel level. The fee is part of the Lessor's quality and service standards. The "Preparation Package" is mandatory for all rentals and is due until the end of the rental term, regardless of the condition of the vehicle upon its return. In the event of advance payment of the package by the Lessee, its value due shall be reduced by 25%. If the package is paid at the end of the rental period, its value shall be due in full. The "Preparation Package" does not release the Lessee from the obligations under Art. 10.19.1 and Art. 10.19.2 of these General Terms and Conditions. The amount of the package is specified in the Official Price List.
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9.14. For additional equipment such as: Child seat, Booster seat, Snow chains/cables, Mobile Wi-Fi HOTSPOT, Bicycle and electric bike accessories, Prepaid mobile data SIM cards, and others, a daily fee applies as per the Official Price List.
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9.15. Administrative fees. These are applicable in cases specified in the General Terms and Conditions and are listed in the Official Price List.
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9.16. The Lessee may include additional fees in the Official Price List, which are payable by the Lessee as necessary, dictated by legal provisions or at the Lessor's discretion.
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X RIGHTS, OBLIGATIONS, AND LIABILITIES OF THE LESSEE
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10.1. The Lessee has the right to request a free upgrade or a refund of the prepayment made if the Lessor is unable to provide a vehicle of the same make and model as confirmed in the Reservation. Upgrade rights do not apply to bicycles and electric bicycles.
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10.2. The Lessee has the right to request an extension of the rental period or a partial refund of the prepayment if there is a delay in delivering the Vehicle due to the fault of the Lessor, exceeding the period specified in Article 11.3. The extension cannot exceed the duration of the delay, and the refund amount must be proportional to the period of delay. These two options cannot be combined.
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10.3. The Lessee has the right to cancel the services due to a delay caused by the Lessor, exceeding the period specified in Article 11.3. In such case, the prepayment, if any, should be refunded to the Lessee.
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10.4. The Lessee is obligated to receive the Vehicle at the agreed date, time, and location. A delay exceeding 4 (four) hours by the Lessee in receiving the Vehicle leads to cancellation of the Reservation. In this case, the Lessee owes compensation to the Lessor as per the provisions of Article 5.1.
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10.5. The Lessee is obligated to use the vehicle diligently and with the care of a good Lessor, according to its intended purpose, to comply with the laws of the Republic of Bulgaria and other countries where the Vehicle is used or passes through, the current General Terms and Conditions, and the Rental Agreement, as well as the manufacturer's requirements for operating the Vehicle.
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10.6. The Lessee is responsible for monitoring the condition of the Vehicle, the levels of operational fluids (motor oil, antifreeze, windshield washer fluid, Ad-Blue), and the readings of the Vehicle's indicators (such as tire pressure and other indicators). The Lessee should only use fuel and charging cables that comply with the standards and specifications of the Vehicle's manufacturer. The Lessee is not allowed to tamper with, damage, or allow tampering or damage to the mileage readings of the Vehicle.
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10.7. The Lessee is required to always lock the Vehicle and secure all its parts when leaving it unattended. The Lessee should not leave keys, cards, or other devices for locking or starting the Vehicle, nor documents for the Vehicle, inside the Vehicle when it is parked for a stop, parking, or due to technical breakdown or accident. Responsible storage of the key and vehicle registration document is essential, ensuring they are not left inside the vehicle when it's left or at unattended locations where they could be stolen.
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10.8. The Lessee is responsible for making sure that all additional accessories provided by the Lessor, such as child seats, baby carriers, booster seats, snow chains, ski racks, bicycle and electric bicycle accessories and others, are properly secured and installed on the Vehicle. The Lessor is completely released from liability for damages resulting from improperly secured or installed accessories on the Vehicle.
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10.9. The Lessee must not perform or allow any third party to perform any activities on the Vehicle of any kind, including repairs, unless prior written consent has been obtained from the Lessor. An exception to this rule applies to tire damage, where the Lessee must independently change the damaged tire with a spare or use an emergency repair kit for the damaged tire, and then promptly visit the nearest office of the Lessor for inspection.
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10.10. The Lessee has the right to a Replacement Vehicle under the conditions of Article 11.8. In all other cases, the Lessee has the right to use a Replacement Vehicle only once.
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10.11. The Lessee is not entitled to a Replacement Vehicle in the event of an accident or damage abroad, even if the fee according to Article 9.8 has been paid.
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10.12. The Lessee is obligated to use the Replacement Vehicle entirely in accordance with the conditions of the use, specified in the Rental Agreement and the current General Terms and Conditions. The mileage covered by the Replacement Vehicle is added to the mileage of the original Vehicle for the purposes of calculating the "Overlimit Kilometers Fee" as per Article 9.9.
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10.13. The Lessee may waive their right to a Replacement Vehicle. If the Lessee returns the damaged Vehicle to the Lessor before the expiration of the Rental Period according to the current General Terms and Conditions, it is considered that the Rental Agreement is terminated early. In this case, the provisions of Article 6.2 apply.
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10.14. The Lessee expressly declares and agrees that by signing the Rental Agreement, they do not acquire any ownership rights over the Vehicle. The Lessee is obligated not to take any actions or inactions that affect or restrict the ownership rights of the Lessor over the Vehicle, or the rights of the Lessor concerning the Vehicle.
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10.15. The Lessee has no right to retain the Vehicle or the Replacement Vehicle in connection with any claims and/or demands that the Lessee asserts against the Lessor.
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10.16. The Lessee is required to return the Vehicle to the location specified in the Rental Agreement. If the Lessee returns the Vehicle to a location different from that specified in the Rental Agreement or any additional agreed location between the Parties, without notifying the Lessor as per the provisions of Article 7.3, then the Lessee owes the Lessor a "One-way Rental Fee" and an administrative fee as per Article 10.32, determined according to the rates in the Official Price List based on the location of pick-up and return of the Vehicle. Additionally, the Lessee is liable for the full cost of expenses incurred by the Lessor for accessing, moving, or transporting the Vehicle from that location to the nearest Lessor's location.
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10.17. The Lessee is obliged to return the Vehicle to the Lessor no later than the date and time specified in the Rental Agreement. In the event of a delay, the Lessee shall owe the Lessor an additional use fee, representing remuneration for the actual use of the Vehicle after the expiration of the agreed rental period, determined pursuant to the Official Price List. Additional use fees shall be accrued and due for the period from the expiration of the rental term until the actual return of the Vehicle to the Lessor in accordance with these General Terms and Conditions. In all cases, the Vehicle must be returned within the Lessor's working hours. For the purposes of this provision, the working hours of the Respective Office of the Lessor are listed at www.toprentacar.bg/en/contacts. In the event that the Vehicle is returned outside of working hours, the Lessee shall owe a "Late Service" fee, accrued pursuant to the provisions of Art. 9.3.
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10.18. The Lessee is obliged to return the Vehicle with a full fuel tank, or with a minimum of 80% electric battery charge, respectively. In the event that the Vehicle does not meet these requirements upon return, the Lessee shall owe the Lessor a non-restored energy resource fee, determined at a fixed value for each missing liter of fuel, or for each missing kWh of electric energy, respectively, pursuant to the Official Price List.
The non-restored energy resource service fee represents a value of the consumed but non-restored energy resource, pre-agreed and accepted between the parties. It does not constitute a service price and is not linked to current market prices for fuels or electricity, nor does it include administrative, logistical, or operational costs of the Lessor.
Regardless of the compensation due for the non-restored energy resource, the Lessee shall also owe an administrative fee under Art. 10.36 of these General Terms and Conditions.
The provisions of this article regarding the fuel level and the minimum charge of the electric battery do not apply to the rental of a bicycle or electric bicycle.
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10.19. The Lessee is obliged to return the Vehicle in the same appearance and condition in which it was received – washed on the outside and cleaned on the inside. The condition of the returned vehicle must allow for its immediate reuse and re-rental, including the absence of food remains, beverages, mud, sand, stains, odors, or other contaminants that exceed normal wear and tear from ordinary use. For the purposes of this agreement, "normal wear and tear" refers to soilage that can be removed without the use of specialized equipment, chemicals, or additional human resources. All contaminants that prevent the immediate re-rental of the Vehicle are considered excessive. Upon returning a dirty and uncleaned vehicle, the Lessee shall owe one of the following fees depending on the degree of soilage of the vehicle, namely:
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10.19.1. "Excessive Cleaning Fee" - Applies when returning the vehicle with excessive internal and external dirt, requiring specialized cleaning, such as: heavily soiled or stained upholstery; traces of mud, dust or stains on the dashboard, seats, carpet, ceiling, doors or luggage; food and drink residues spilled outside the designated containers or packaging and more. The fee is applied according to the Official Price List.
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10.19.2. In the presence of persistent contamination such as: bitumen, asphalt, resin, adhesives, chemicals, paint, graffiti, etc. requiring professional intervention with solvents, a fee is charged based on an official assessment.
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10.19.3. The Lessee expressly accepts that the fees under this article are Administrative Fees and not compensation for damages. The fees are pre-agreed, determinable, and due. No prior notification or express subsequent consent is required for the imposition of these Administrative Fees when they are covered by the provided Security or Administrative Deposit.
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10.19.4. The establishment of soilage shall be carried out by means of photographic material containing the date, time, and registration/identification number of the Vehicle. An Acceptance Protocol shall be issued for the soilage, and the Lessee shall be deemed duly notified of the condition of the Vehicle upon its return, even if they are not present at the inspection or refuse to sign the protocol.
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10.20. The Lessee is not allowed to exceed the agreed daily mileage limit specified in the Rentak Agreement. If upon returning the Vehicle to the Lessor after the end of the rental period or termination of the Rental Agreement, it is found that the actual mileage exceeds this limit, the Lessee owes the Lessor an excess mileage fee calculated according to the provisions of Article 9.9.
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10.21. The Lessee shall not have the right to take or use the Vehicle outside the territory of the Republic of Bulgaria without express written permission from the Lessor, evidenced by a separate written Power of Attorney issued under the terms of the Rental Agreement and these General Terms and Conditions.
In the event of unauthorized exit or use of the Vehicle outside the territory expressly permitted under the Rental Agreement and these General Terms and Conditions, the Lessee shall owe a penalty pursuant to the Official Price List for breach of contractual terms and creating an increased risk for the Vehicle and the Lessor. The penalty shall be due for each individual country on whose territory the Vehicle has been used without proper authorization.
The payment of the penalty does not release the Lessee from liability for damages caused to the Vehicle, including damages occurring during the unlawful use or stay outside the permitted territory, which shall be due and paid separately as compensation for damages under the general procedure, pursuant to these General Terms and Conditions.
In the event of a claim, demand, or administrative proceeding by third parties against the Lessor arising in connection with the unauthorized exit or use of the Vehicle outside the territory of the Republic of Bulgaria, the Lessee shall bear full financial liability for the culpably caused damages, including paid indemnities, sanctions, costs, and expenses for the Lessor's defense.
All additional coverages paid by the Lessee shall not apply and shall be deemed null and void, and the Lessee shall be fully liable for all damages and consequences incurred.
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10.22. The Lessee is responsible and obligated, at their own expense, to verify and comply with the rules and requirements for using the Vehicle in countries other than the Republic of Bulgaria.
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10.23. The Lessee is obligated to cover all expenses related to transporting the rented vehicle to the Lessor's office in the event of an accident or damage, regardless of the cause of the incident, whether the Lessee is at fault or not, as well as in case of complete consumption of the fuel tank or the vehicle's battery.
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10.24. The Lessee is obligated to inform the Lessor about all events that restrict or make it impossible to use the Vehicle for its intended purpose, especially in cases of damage to the Vehicle, its forcible confiscation and detention by competent authorities, immobilization or deregistration, theft, or any incident involving the Vehicle, regardless of fault. The Lessee must notify the Lessor immediately upon the occurrence of such events, but no later than 24 hours, at the telephone numbers +359 (0) 700 89 050 or +359 (0) 890 170 170. The Lessee must provide all facts, circumstances, and details (including names of witnesses, if any), and cooperate fully with the Police (Traffic Police) to obtain an incident written report. The Lessee agrees to take all necessary actions to mitigate, limit, and/or reduce damages to the Vehicle. At their own expense and responsibility, the Lessee must obtain any other documents required by the Lessor related to the incident and submit them within 3 days of the event. Additionally, the Lessee must provide the Vehicle for inspection and photographs by the Lessor, at a location specified by the Lessor, no later than the 3rd day after the incident. The Lessee is obliged to assist the Lessor in clarifying the circumstances of the event and determining damages suffered by the Lessor, including responding to inquiries, providing information and documents, and offering reasonable assistance in pre-trial and judicial proceedings. Providing incorrectly completed documents or documents submitted outside the specified deadlines will be considered as non-compliance. Failure to fulfill obligations and deadlines according to this clause makes the Lessee fully liable for all established damages and lost profits in accordance with these General Terms, even if fees have been paid according to Article 8.1.
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10.25. In cases where, during the term of the Rental Agreement, damage is caused to the Vehicle through the fault of the Lessee, including mutual or undetermined fault, and/or through gross negligence, as a result of which the Vehicle becomes objectively unusable for rental, the Lessee shall owe the Lessor a penalty for downtime (temporary decommissioning).
The penalty for downtime shall be due only for the period after the expiration of the agreed and paid rental term, starting from the first day on which, in the normal course of business, the Vehicle could have been rented out, but this was objectively impossible due to the sustained damage, until the date of the Vehicle's restoration and its return to service, or respectively, until the date of the final settlement of the indemnity in the event of a total loss (write-off).
The penalty for downtime shall be due for each calendar day during which the Vehicle cannot be rented out due to repairs and/or necessary technological downtime, as well as for the waiting time and delivery of spare parts when the repair cannot be performed without them.
The amount of the penalty for downtime is determined by multiplying the number of days under the preceding paragraphs by the fixed daily rate specified in the Official Price List for the respective vehicle class (ACRISS code) and period.
The parties expressly agree that upon the occurrence of the hypotheses under this article, the damage to the Lessor from the inability to operate the Vehicle is considered to have occurred by operation of law.
The agreed penalty for downtime represents a pre-agreed assessment of damages between the parties and is not subject to additional proof.
The cost of repairs, spare parts, consumables, service or supplier services, as well as all direct expenses for the restoration of the Vehicle, including any insurance deductibles (excesses), shall be due separately and are not included in the penalty for downtime.
The period of downtime shall be established by protocols, service orders, repair documents, or other written confirmation from a service center, insurer, spare parts supplier, and/or competent authorities certifying the dates of unusability and restoration of the Vehicle.
The payment of the penalty for downtime does not exclude or replace the liability for other penalties, administrative fees, and indemnities when these are provided for in these General Terms and Conditions and/or the Official Price List on an independent and distinct basis.
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10.26. In the event that during the term of the Rental Agreement the Vehicle is suspended from traffic, impounded, or its registration is revoked by the authorities of the Ministry of Interior or other competent authorities as a result of culpable behavior or gross negligence on the part of the Lessee, including as a result of a violation of the Road Traffic Act, commission of unlawful activity, or violation of other applicable legislation, the The Lessee owes the Lessor a one-time penalty according to the Official Price List, representing a pre-agreed assessment of the administrative, organizational, operational and reputational consequences for the Lessor related to the suspension from traffic, detention or termination of the registration of the Vehicle, as well as an agreed penalty for downtime (inability to operate) for the period during which the Vehicle was objectively prevented from being used for its intended purpose – rental.
The penalty for downtime shall be due only for the period after the expiration of the agreed and paid rental term, from the date and time of the imposition of the respective administrative measure or sanction until the date and time of its lifting, or respectively, until the date of the actual release and restoration of the possibility for the Vehicle to be used for its intended purpose.
The amount of the penalty for downtime is determined by multiplying the number of calendar days during which the Vehicle could not be used for its intended purpose by the fixed daily rate specified in the Official Price List for the respective vehicle class, designated by the corresponding ACRISS code.
The parties expressly agree that upon the occurrence of the hypotheses under this article, the damage to the Lessor from the inability to operate the Vehicle is considered to have occurred by operation of law, without the need for proof.
The agreed penalty represents a pre-agreed assessment of damages between the parties and is not subject to additional proof.
The period for which the penalty is due shall be established by an official document issued by the competent authorities, certifying the date and time of the imposition and lifting of the respective measure, as well as by documents certifying the actual release of the Vehicle, where applicable.
Upon the release and return of the Vehicle by the authorities of the Ministry of Interior or other competent authorities, the Lessor shall perform an inspection and accept the Vehicle in the condition in which it is returned. All damages, impairments, missing parts, equipment, documents, keys, or accessories established during this inspection, as well as all costs for bringing the Vehicle into a condition complying with the requirements of these General Terms and Conditions, shall be considered to have occurred during the period of use of the Vehicle and shall be entirely at the expense of the Lessee, regardless of the person who caused them.
The Lessee shall be liable for the payment of all sums due for the rectification of the established damages and missing items in accordance with these General Terms and Conditions and/or the Official Price List.
In the event that the Lessee claims that damages or missing items were caused by the actions or omissions of the authorities that impounded the Vehicle, the Lessee shall have the right to assert their claims against the respective authority or person through the proper legal channels, which shall not affect, delay, or condition the liability for the amounts due to the Lessor.
The one-time penalty and the penalty for stay under this article are due independently and cumulatively, regardless of the dueness of other penalties, administrative fees or compensations provided for in these General Terms and Conditions and/or the Official Price List on a different and independent contractual basis.
The payment of the penalty under this article does not exclude the Lessor's right to claim separately the actual direct material damages, including imposed fines, sanctions, fees, costs for the release or repatriation of the Vehicle, as well as other costs caused by the culpable behavior or gross negligence of the Lessee.
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10.27. When, during the term of the Rental Agreement, a violation of the Road Traffic Act is committed by the Lessee or by a driver to whom the Lessee has granted the operation of the Vehicle, which falls under the hypothesis of Art. 171, item 2b of the Road Traffic Act, and whereby, due to non-payment of an imposed fine or sanction, a compulsory administrative measure is applied, consisting of the temporary seizure of the registration plates and the motor vehicle registration certificate, the provisions of this article shall apply.
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10.27.1. When an order has been issued for the committed violation and served to the Lessee or the driver of the Vehicle, the Lessee is obliged to immediately, but no later than 2 (two) hours from the moment of its service, notify the Lessor of the issuance of the order and provide a copy of the same.
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10.27.2. In the event of non-performance or delay of the obligation under item 10.27.1, the Lessee shall owe an agreed penalty, determined as a fixed amount pursuant to the Official Price List.
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10.27.3. The Lessee is obliged to pay the imposed fine or sanction and ensure the full restoration of the Vehicle's registration, including the return of the registration plates and the registration certificate, by the expiration of the agreed rental term.
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10.27.4. In the event that at the time of the Vehicle's return or by the expiration of the agreed rental term, the Vehicle's registration has not been restored, the Lessee shall owe an independent agreed penalty, determined as a fixed amount pursuant to the Official Price List.
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10.27.5. In the event of concealing the fact that a compulsory administrative measure has been applied, failing to provide the requested information or documents, or providing incomplete or incorrect information in connection with the hypotheses under this article, the Lessee shall owe a separate agreed penalty, determined as a fixed amount pursuant to the Official Price List.
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10.27.6. When, as a result of the application of a compulsory administrative measure, the Vehicle cannot be used for its intended purpose, the Lessee shall owe a penalty for downtime pursuant to Art. 10.26, which shall be due independently and separately from the penalties under this article.
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10.28. In the event of loss, destruction, theft, or failure to return the registration certificate, charging card (for electric vehicles), key, technical inspection certificate, third-party liability insurance policy, and/or license plate (registration number and other elements described in the Official Price List) of the vehicle, the Lessee shall owe not only the value specified by the Lessor for the abovementioned elements but also compensation for 5 days for the relevant period, in accordance with the Official Price List.
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10.29. All costs for bringing the Vehicle into a condition corresponding to its initial state and meeting the requirements of these General Terms and Conditions shall be entirely at the expense of the Lessee.
The amount of the sums due shall be determined according to the following agreed procedure:
A) When the type of impairment, missing item, or damage is expressly provided for and priced in the Official Price List, the Lessee shall owe the corresponding fixed value, and the parties expressly agree that this value represents a pre-agreed assessment of the damage, which is not subject to additional proof and is due regardless of whether the impairment will be rectified through an immediate actual repair at the time of its accrual.
B) When the type of impairment, missing item, or damage is not provided for in the Official Price List, the amount of the sums due shall be determined based on an assessment by a licensed automotive appraiser and/or based on the actually incurred costs for repairs and spare parts, evidenced by documents from an authorized service center or spare parts supplier for the respective vehicle brand, or from a service center designated by the Lessor.
In the cases under item 10.28, letter "A", the parties expressly agree that the fixed value represents a pre-agreed assessment of the damage and is not subject to additional proof.
The sums due under this article shall apply in the following cases, including but not limited to:
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10.29.1. In the event of a traffic accident due to the fault of the Lessee, mutual fault, or unidentified fault, including accidents for which the Lessee has not provided a written statement issued by a competent police or traffic police authorities in accordance with the provisions of the Road Traffic Act legislation, or has provided a protocol in which no at-fault participant is entered or one without valid insurance.
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10.29.2. For any damage caused to the Vehicle (including but not limited to damage to the tires, rims, chassis, or suspension, broken glass, or fueling with non-compliant fuel according to the manufacturer specification) that is not certified by a report from the Traffic Police, Police, or other competent authority, issued in accordance with the Road Traffic Act or other regulatory act, or another document confirming the occurrence of the event.
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10.29.3. In the event of theft of parts from the Vehicle and its equipment, missing elements, or the absence of additional equipment or accessories.
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10.29.4. Damages and losses resulting from driving the Vehicle under the influence of alcohol or other intoxicating substances. In these cases, the Lessee also owes a penalty according to the Official Price List;
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10.29.5. When the vehicle is provided to a person other than the main and Additional drivers listed in the Rental Agreement, an unlicensed person, or a person under the influence of alcohol or other intoxicating substances.
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10.29.6. In the event of theft of the Vehicle.
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10.29.7. In the event of loss, destruction, theft, or failure to return the registration certificate, charging card (for electric vehicles), key, technical inspection certificate, third-party liability insurance policy, and/or license plate (registration number and other elements described in the Official Price List) of the vehicle, the Lessee shall owe not only the value specified by the Lessor for the abovementioned elements but also compensation for 5 days for the relevant period, in accordance with the Official Price List.
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10.29.8. Regardless of the amounts due under this article, the Lessee shall also owe the indemnities under Art. 10.25 and 10.26, as well as penalties and administrative fees, where such are expressly provided for in these General Terms and Conditions and/or the Official Price List, on an independent contractual basis.
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10.29.9. In the event that damages, missing items, or theft are established and documented upon the return of the Vehicle or during the rental period, the amounts due shall become payable immediately.
The Lessee is obliged to pay the amounts due immediately, via bank card or bank transfer. In the event that they are not paid immediately through this procedure, the Lessor shall have the right to deduct the amounts due in full or in part from the provided Security and/or Administrative deposit, without being obliged to exhaust other collection methods and without this releasing the Lessee from liability for the payment of any remaining balance.
The Lessee expressly accepts and agrees that the amounts determined in this manner represent an undisputed, due, and liquid monetary obligation subject to immediate fulfillment.
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10.30. The Lessee is not permitted to use the Vehicle for:
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10.30.1. towing other vehicles or trailers
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10.30.2. participation in races, trainings, practices, or tests with the Rented vehicle.
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10.30.3. passenger transfers
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10.30.4. deliveries and Trading
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10.30.5. transporting the vehicle with people hitchhiking, large, bulk, or other goods not permitted by the vehicle manufacturer.
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10.30.6. driving on roads closed to public traffic, or those with a non-permanent or unsuitable surface, or under extreme conditions, or in a manner that poses a risk to road traffic safety.
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10.30.7. subleasing for use in the form of rental, leasing, or by any other means to third parties.
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10.30.8. transporting animals outside of special transport cages.
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10.30.9. transporting inflammable substances, pollutants, items with a strong odor, drugs, weapons, easily flammable or explosive substances, as well as any other goods or items whose possession is prohibited by law, or for which possession or use is subject to legal sanction or a special authorization regime.
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10.30.10. transporting illegally residing foreigners.
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10.30.11. providing the vehicle to a person other than the Main Driver and the Additional Drivers listed in the Rental Agreement.
In the event of a violation of any of the rules listed above, which significantly increase the legal, administrative, or reputational risk for the Lessor, the Lessee shall pay an additional contractual penalty for risky use of the Vehicle in the amount specified in the Official Price List.
The payment of the due fee or penalty under the individual items of this article does not release the Lessee from liability for damages caused to the vehicle, nor from the obligation to pay penalties for downtime under Art. 10.25 and 10.26, whenever grounds for such are present.
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10.31. Smoking in the vehicle is prohibited. In the event that an odor and/or traces of smoking are established, the Lessee shall owe a fee for specialized cleaning and refreshing in an amount pursuant to the Official Price List. The fee reflects the cleaning costs and the time during which the Vehicle cannot be rented out.
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10.32. All fines, administrative penalties, sanctions, compensatory fees, and any similar obligations arising from or in connection with the use of the Vehicle under the Lessee Agreement are the responsibility of the Lessee.
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10.33. For the administration of activities related to the visit of the Lessor's team to a location other than the company's office due to the fault or gross negligence of the Lessee, the Lessee shall owe an Administrative Fee for processing and assistance, covering the Lessor's expenses for documentation, communication, and management of activities, as determined in the Official Price List.
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10.34. . For the administration of activities in connection with fines, administrative penalties, sanctions, compensatory fees, and other similar charges, the Lessee shall owe the Lessor an administrative fee for processing and assistance, covering the Lessor's expenses for documentation, communication, and management of activities, as determined in the Official Price List.
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10.35. For the administration of activities related to repairs of damage/damage or loss (theft, robbery or loss) of a bicycle or electric bicycle, the Lessee owes the Lessor an administrative fee for processing and assistance, covering the Lessor's costs of documenting, communicating and managing the activities, as set out in the Official Price List.
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10.36. For the administration of activities in connection with repairs of impairments/damages or loss (theft, robbery, or total destruction) of the Vehicle, the Lessee shall owe the Lessor an administrative fee for processing and assistance, covering the Lessor's expenses for documentation, communication, and management of activities, as determined in the Official Price List.
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10.37. In the event of non-performance of the obligation under Art. 10.18 to return the Vehicle with the required fuel or charge level, the Lessee shall owe the Lessor an administrative fee for the administration of activities related to the inspection, organization, and securing of the process of restoring the fuel or electric charge necessary to bring the Vehicle into a condition ready for rental, as determined in the Official Price List. The administrative fee under this article is compensatory in nature and covers real and foreseeable administrative and operational costs incurred by the Lessor in connection with the non-performance of the obligation under Art. 10.18, and it shall be due independently of the service fee for "restoring fuel/charge level" due pursuant to the same article and the Official Price List.
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10.38. In the event of violations of the Rental Agreement and these General Terms and Conditions for which different types of penalties, administrative fees, and/or indemnities are provided, these shall be due cumulatively when they protect different contractual interests and cover different consequences of the violation.
The penalties provided for specific violations (including, but not limited to, illegal transportation of persons, unauthorized exit of the Vehicle outside the territory, providing the Vehicle to an unauthorized person, and other serious violations) shall sanction the violation itself and the creation of increased risk for the Vehicle and the Lessor.
Penalties for downtime (inability to operate) shall independently cover the consequences of removing the Vehicle from the possibility of being rented out for a certain period of time.
Indemnities and costs for damages, repairs, fines, sanctions, fees, and other direct property damages shall cover the actually caused damages and are due separately.
The payment of any of the specified types of penalties, fees, or indemnities does not exclude, replace, or limit the due date of the others when they are provided for on a different and independent contractual basis.
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10.39. In the event of a traffic accident, damage, or theft of the rented vehicle, if the Lessee has complied with the Road Traffic Act, the provisions of these General Terms and Conditions, and has not paid the additional fee according to Article 8.1, they owe a penalty fee in the amount of the Security Deposit they have provided.
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XI RIGHTS, OBLIGATIONS, AND LIABILITIES OF THE LESSOR
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11.1. The Lessor guarantees the car class. In the event that the Lessor is unable to provide a car from the reserved class, they are obligated to provide a car from a higher class at their expense or cancel the reservation with a full refund of the prepayment made by the Lessee.
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11.2. The Lessor guarantees that the provided car is in good technical condition, has all necessary documents, certificate for ownership, technical inspection certificate, third liability insurance policy, and paid road tax.
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11.3. The Lessor must provide the reserved car for rent to the customer at the pre-agreed date and time, allowing for a normal delay for up to 30 minutes.
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11.4. In case of a prepaid confirmed Reservation, the Lessor must wait for the customer to arrive within 4 hours after the agreed rental time. After this period, the Reservation is considered canceled and the provisions of Article 5.1 apply.
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11.5. An exception applies to reservations made upon prior request at an address other than the Lessor's office address. In these cases, the Lessor must wait for the Lessee to arrive within 20 minutes after the agreed rental time. After this period, the Lessor is not obligated to wait for the Lessee. Nonetheless, the reservation will be held for up to 4 hours; after this time, the reservation is considered canceled and the provisions of Article 5.1 apply.
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11.6. The Lessor reserves the right to refuse to provide their services to the Lessee due to safety reasons related to the vehicle and other technical grounds. In such cases, the Lessor is obliged to refund only the amounts paid by the Lessee for the service that was not provided, without any additional costs, fees, or penalties.
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11.7. The Lessor is obligated to ensure peaceful and uninterrupted use of the Vehicle by the Lessee.
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11.8. In case of a technical breakdown of the Vehicle due to factory defect or natural wear, resulting in the Vehicle being unfit for its intended use, the Lessor must provide a Replacement vehicle of a similar or higher class within 3 working days upon receipt of notification from the Lessee about the technical breakdown, at the nearest Lessor's office. If the technical breakdown immobilizes the Vehicle and prevents it from moving by its own to the Lessor's office, the Lessor shall provide a Replacement vehicle to the Lessee at the location of the technical breakdown. If the technical breakdown occurs outside the territory of the Republic of Bulgaria, the Lessor shall provide a Replacement vehicle to the Lessee on the Bulgarian side at the nearest border checkpoint to the location of the technical breakdown. Upon handing over the Replacement vehicle, the Lessee returns the damaged Vehicle to the Lessor. The costs for transporting the damaged Vehicle to the return location are entirely borne by the Lessee.
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11.9. The Lessor's obligation to provide a Replacement vehicle under this section is waived if it is determined that the damage occurred due to improper use of the Vehicle by the Lessee.
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11.10. If, due to reasons for which the Lessor is responsible, the provision of a Replacement vehicle in accordance with Article 8.3.4 and Article 8.4.3 is delayed beyond the specified periods, the Rental period is automatically extended by the duration of the delay.
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11.11. The normal use of the Vehicle in terms of mileage is 150 km on average per day. If the distance covered exceeds the normal use of the vehicle, the Lessor reserves the right to terminate the provided service and to refuse service to Lessees who have exceeded the normal use established by the Lessor in previous rentals.
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11.12. The Lessor has the right to block the starting of the engine of the rented vehicle in the following cases:
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11.12.1. The vehicle crosses the border of a country for which the Lessor has not issued authorization documents under Article 9.8.
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11.12.2. The rental period has expired.
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11.12.3. The vehicle is moving at more than 30 km/h above the allowed maximum speed limit or poses a risk to road traffic safety.
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11.12.4. The Lessee has not paid due amounts under the Rental Agreement (rent, Security Deposit, Administrative deposit, fees, administrative charges, penalties, and others) within the agreed timeframe.
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11.12.5. The installed GPS system in the Vehicle is not transmitting a signal and has no connection with the Lessee. The Lessee is not exempted from their obligation to pay rent and other amounts during the period of temporary inability to use the Vehicle.
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11.13. Under no circumstances shall the Lessor, nor its directors, employees, and representatives, be held liable for indirect damages, loss of use, loss of profit or revenue, consequential or indirect losses and expenses incurred by the Lessee or by third parties, nor for the loss, damage, or theft of personal belongings left in the Vehicle.
The Lessor shall not be held liable for damages occurring as a result of or in connection with the use, inability to use, or delay in the provision of a Vehicle, to the extent permitted by the applicable legislation.
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11.14. The Lessor does not owe any other compensation to the Lessee apart from those described in these General Terms and Conditions.
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XII PROTECTION OF PERSONAL DATA (CONSENT FOR PROCESSING)
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12.1. By signing the Rental Agreement and its General Terms and Conditions, which are an integral part of the individual contract concluded between the parties, the Lessee acknowledges being informed that: the Lessor processes the Lessee's personal data in accordance with all requirements of Regulation (EU) 2016/679 of the European parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation), and applicable laws in the field of processing and protection of personal data in the Republic of Bulgaria
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12.2. The vehicle is equipped with a GPS system. The Lessor has access to the data generated by this system. By signing the Rental Agreement, the Lessee consents to the processing of personal data collected through the GPS system in the vehicle.
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12.3. When the Lessee uses the satellite navigation system or the infotainment system in the Vehicle, the Lessee is responsible for the information stored in these systems as a result of their use. The Lessor cannot guarantee the confidentiality or privacy of such information. In this regard, the Lessee must delete the information before returning the Vehicle to the Lessor. Failure to do so may allow the next user of the Vehicle to access this information.
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12.4. Detailed information about the processing of the Lessee's personal data by the Lessor can be found at https://toprentacar.bg/en/privacy-policy
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XIII DISCOUNTS AND LOYALTY PROGRAM
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13.1. Any individual or legal entity registered on the lessor's website toprentacar.bg/en, who has used the company's services as a lessee, has the opportunity to receive additional discounts off the rental price according to the loyalty program "MyTop," hereinafter referred to as "MyTop."
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13.2. My Top offers the following discounts, provided that the Lessee has not violated the General Terms and Conditions and has no outstanding obligations to the Lessor:
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13.2.1. 3% of the rental price value for the 2nd Reservation,
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13.2.2. 5% of the rental price value for the 3rd Reservation,
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13.2.3. 10% of the rental price value for each 4th, 5th, and 6th Reservation,
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13.2.4. 15% of the rental price value for each 7th and subsequent Reservation.
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13.3. Every individual or legal entity registered on the lessor's website toprentacar.bg/en, who makes a Reservation through the company's website and pre-pays the full amount of the Rental Price, receives a discount of the daily rental price of the Car, excluding additional coverage and fees. No discount is applied in case of partial prepayment for the Reservation.
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XIV CORRESPONDENCE
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14.1. Unless otherwise expressly provided in these General Terms and Conditions, any notice, advance notice, communication, request, or other correspondence between the Parties regarding the Rental Agreement must be in writing and may be delivered in person, by registered mail or courier, or electronically to the correspondence addresses specified in the Rental Agreement.
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14.2. Each notice is deemed received: (a) when delivered in person – on the day of delivery to the respective Party; (b) when sent by registered mail or courier – on the day of delivery indicated in the return receipt; and (c) when sent electronically – at the moment of its receipt in the recipient's information system.
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14.3. Each Party shall promptly notify the other Party of any change in the contact details provided in the Rental Agreement. In the event of failure to fulfill this obligation, any correspondence sent to the respective Party's contact addresses, including electronically, shall be deemed duly and properly delivered and received by that Party.
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XV MARKETING MESSAGES
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15.1. The Lessor organizes various marketing activities and campaigns related to its operations, for which it sends relevant informational messages. These messages may only be sent through the Lessor's official channels, including email, Viber, SMS, Meta, and others. By signing these General Terms, the Lessee expressly consents to receiving such informational messages from the Lessor through the aforementioned official channels.
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15.2. The Lessee may opt out of receiving commercial messages at any time by sending a message to the Lessor at office@toprentacar.bg
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15.3. I object to receiving marketing emails and messages ▢
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