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Cars
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Reviews from independent websites
Customer reviews
Rating
94.2 %
from 19870 reviews from verified customers
(8326)
(2224)
(1568)
(1543)
(1303)
(412)
(390)
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(277)
Latest reviews:
M**** F*********
(1 booking)
Russia
07.11.2025
Service rating:
bad
The time for pick up was around 2 hours!!! = 120 minutes in a hot, noisy office with angry customers and not friendly employees.
I was said in summer that I will get discount for my next reservation, and I wasn't suggested and didn't get.
I posted a feedback that my wait was 1 hour + and was blamed with lie publicly at google :( - so I realized you are mafia and deleted it.
But I need to rent a car for around 2-3 months next summer and waiting personal proposal from you.
Staff rating:
very bad
Milena tried, but was tired.
It was long, with made mistake (?), and now I am contacted to pay more with a link and I am trying to verify that it authorized and not scammers trying to steel my data :(
It was long, with made mistake (?), and now I am contacted to pay more with a link and I am trying to verify that it authorized and not scammers trying to steel my data :(
Time to pick-up/drop-off:
bad
Car rating:
good
do not like French cars :(
Would you recommend us:
yes
no
Tamar Rechnitz
(1 booking)
Israel
17.10.2025
Service rating:
bad
Car was good but the staff were rude, unpleasent, rolled their eyes, didn't understand my questions and even blame me in their late. Plamen was the only kind person, so this review is not about him.
Staff rating:
average
The peraon in the airport desk and the person who gave me the car both were unpleasent and kept rolling their eyes. In the airport the person let others my line
Plamen was good, the other person was really rude, his colleague kept blaming me basically in everything he did himself.
Plamen was good, the other person was really rude, his colleague kept blaming me basically in everything he did himself.
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
A******** I*****
(1 booking)
Israel
12.10.2025
Service rating:
bad
В этот раз очень плохо.
Процесс получения автомобиля стал более долгим, так как площадка получения авто переместился из аэропорта. Теперь до нее нужно добираться на шаттле, превраительно ожидая, пока наберется необходимое количество получателей машины.
По сравнению с прошлыми годами непропорционально увеличилась сумма залога, и возросли цены за автомобили, но при этом ухудшились условия аренды автомобиля ( при мне пытались сдать в аренду туристу автомобиль с дефектами багажника после аварии). А от меня потребовали вернуть машину помытой. Такого раньше не было никогда. Приезжающий в страну турист не думает о том, чтобы помыть машину. Особенно если возврат автомобиля назначен на 3 часа ночи. Я вернул машину чистой и внутри и снаружи, но на ковриках в салоне было немного песка. Песок я смыл самостоятельно, но на ковриках остались следы: так как накануне несколько дней шли дожди, невозможно сесть в машину в идеально чистой обуви. За эти следы мне назначили штраф в 73 болгарских лева (36.5 евро). при этом согласно проверке цен в Интернете средняя цена полной автомойки - наружной и внутренней - составляет в Варне 10-15 болгарских левов (7.5 евро). Думаю, что компания в худшем случае платит за мойку машин не розничную цену, а в идеале - имеет свою автомойку.
Если есть возможность выбрать другую компанию по разумным ценам - рассмотрите этот вариант.
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This time, it's really bad.
The car pickup process has become longer since the pickup area has moved from the airport. Now you have to take a shuttle, waiting agonizingly for the required number of people to pick up the car.
Compared to previous years, the deposit amount has increased disproportionately, and car prices have gone up, while the rental conditions have worsened (I witnessed company try to rent a car with a damaged trunk after an accident to a non-speaked English tourist). And they demanded that I return the car washed. This has never happened before. A tourist arriving in the country doesn't think about washing the car, especially if the return is scheduled for 3:00 AM. I returned the car clean, inside and out, but there was a bit of sand on the floor mats. I washed the sand off myself, but there were marks on the mats: since it had rained for several days the day before, it was impossible to get into the car with perfectly clean shoes. For these marks, I was fined 73 BGN (36.5€). Moreover, according to an online price check, the average price for a full car wash—exterior and interior—in Varna is 10-15 BGN (7.5 €). I think the company, in the worst case, doesn't pay retail prices for car washes, and ideally, it has its own car wash.
I don't recommend this company.
Staff rating:
bad
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
David Sussman
(1 booking)
Israel
10.10.2025
Service rating:
bad
To take the car it took more then 2 hour . 1 hour to transfer from air port and more then 1 hour waiting for the support.
And the we receive a car with summer tires so we had a flat tire and spent more then 4 hour of vacation waiting for the car .
And we had to pay 30 euro and no compensation for the lost time.
Staff rating:
average
To wait at the airport port more then 1 hour is not OK. This is bad service.
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Todor Penushev
(over 6 bookings)
Bulgaria
04.10.2025
Service rating:
bad
Проблемът не беше в служителката, а в това, че колата не беше със зимни гуми. Това за мен е несериозно отношение към клиентите ви и към безпоасността. Предложих аз да отида да сменя гумите, но се оказа, че днес не работела техническата поддръжка. При положение, че вчера валя сняг в страната, да няма кой да смени гумите днес е жалко. Оказа се, че няма нито една кола във Варна със зимни гуми в момента, която може да се наеме. Провалихте ми пътуването.
Staff rating:
bad
Time to pick-up/drop-off:
good
Car rating:
very bad
Would you recommend us:
yes
no
Alexey Yakovlev
(over 6 bookings)
Israel
24.09.2025
Service rating:
bad
Hello. You write that the car brand is guaranteed when ordering. I ordered a Renault Clio V automatic . But I received a car with advertisement - Branded Renault Clio V automatic.
I have no problems driving such a car. But it's no good that you didn't tell me. And when I ordered it on the website, there was a difference in price. Branded Renault Clio V automatic it was cheaper.
Staff rating:
good
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Iliyana Cherneva
(over 6 bookings)
Bulgaria
05.09.2025
Service rating:
bad
Staff rating:
bad
Time to pick-up/drop-off:
average
Car rating:
average
Would you recommend us:
yes
no
Vanya Willemsen
(over 6 bookings)
Bulgaria
26.08.2025
Service rating:
bad
Колата беше мръсна при доставка, в лошо състояние ( липсващи части от дръжката на колата, надрана) , заваля и елекрониката отказа за няколко минути. На задна скорост издава звуци като стържене.При връщането хората дори и не искаха да чуят мнението ми.
Staff rating:
bad
Претупана се почуствах
Бавен груб и некомпететнтен
Бавен груб и некомпететнтен
Time to pick-up/drop-off:
good
Car rating:
very bad
Would you recommend us:
yes
no
D**** H**** J*** P***** M******
(1 booking)
France
19.08.2025
Service rating:
bad
2 days before picking up the car, I have been contacted by the Customer Service to tell me that the car I had booked was not available, and it propose me instead a car... in a lower category for a... 5% (!!) discount!
I refused because I needed a car of the size I had booked, and eventually I have been proposed this VW Passat and I accepted it.
The car had the right size but it appears that it was quite old (nearly 100.000 km) and above all it had a severe brake problem (with the brake pads?): it produced a strong queak each time the car was braking.
I would not expect such a service from a "Top" car rental company.
Staff rating:
good
Nice and quick
Nice and quick
Nice and quick
Time to pick-up/drop-off:
excellent
Car rating:
bad
Would you recommend us:
yes
no
Markus Hintzsche
(2-3 bookings)
Germany
18.08.2025
Service rating:
bad
Good Things First: Hyusein ist very nice! Collecting and bringing the Car ist great!
I Chose Bad because it is way to expensive. For one week Opel Corsa 600 Euro. WTF? AND: You "need" a real Credit Card and don't accept Visa Debit. Only to sell another full insurance. Debit Cards have the exact same features like normal ones.
Staff rating:
excellent
Time to pick-up/drop-off:
good
Car rating:
bad
Would you recommend us:
yes
no
