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Cars
Electric Cars
Cargo
Reviews from independent websites
Customer reviews
Rating
94.2 %
from 20326 reviews from verified customers
(8616)
(2241)
(1618)
(1524)
(1331)
(414)
(393)
(358)
(282)
Latest reviews:
Yosif Nikolaev Anchev
(over 6 bookings)
England
19.11.2024
Service rating:
bad
I had not used Toprentacar’s services for a few years and I had stopped entirely because of the ridiculous stickers on the cars, while I had been more than happy with everything else. This time however, I am finding the service significantly bad. Here are a few points:
1. No desk in Terminal 1. If I knew, I would have not rented the car at all.
2. Customer contact barriers. Phone service is automatic with dialling choices and badly prepared agents responding. Customer service on this point - none. Just for comparison, your competitors have met me at T1 after calling me after plane landing, despite stated pick-up point at T2. The customer care here is demonstrated at so many levels. I guess torrents car is now too big to care, which is a common phenomenon where managerial skills are lacking.
3. Remote pick-up point. Now this is bad - some remote field in the mud, where you can be taken to by a shuttle which is badly communicated so at first you don’t know where to collect, until you find out about the shuttle, and then you waste ages being taken to the place (respectively- from). Additional fee for terminal pickup is just a joke - not only it shouldn’t be paid, but this whole messing about with shuttles should be apologised for.
4. Car. Immaculate condition, indeed, but this Citroen C3 has horrendously bad acceleration as it lacks power and this is with me alone in the car with no luggage. I cannot imagine how you’d overtake a slow vehicle if the car is full. I will avoid C3 in future.
5. Drop off is not at the place where it says, but the next office. This caused me confusion and time waste.
The only side that has not changed is the customer service received at the pickup/drop off. The agent was absolutely brilliant.
I hope this has been useful
Staff rating:
excellent
Brilliant service, world-class customer care
Brilliant service, world-class customer care
Brilliant service, world-class customer care
Time to pick-up/drop-off:
very bad
Car rating:
very bad
C3 - only for in-town in Sofia.
Would you recommend us:
yes
no
Zdravko Branimirov Dimitrov
(1 booking)
Bulgaria
14.11.2024
Service rating:
bad
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Michael Schmidt
(4-5 bookings)
Germany
03.11.2024
Service rating:
bad
Schlechter Übergabe und absolut überzogene Rückgabe.
Staff rating:
bad
Schlechter Service. Das Fahrzeug wurde nicht gezeigt und man wurde auch nicht eingewiesen. Der Schlüssel wurde mir mit dem Hinweis gegeben, gehen Sie auf den Parkplatz und drücke die Fernbedienung, dann siehst du welches Fahrzeug es ist. Insbesondere auf schon vorhandene Schäden gab es keinen Check und keine Übergabe. Auch wenn es in der Nacht war, sollten die Abläufe sauber sein. Das einzige was positiv was, der ganze Vorgang ging sehr schnell..
Bei der Rückgabe wurde ein Mangel an der Radkappe festgestellt der schon vorhanden war. Nur wie schon beschrieben aufgrund der nicht vorhandenen Übergabe ohne Check bei Erhalt des Fahrzeuges konnte ich keinen der Mitarbeiter überzeugen das der Kratzer schon vorher vorhanden war. Es wurden die 100 Eur und 40 Eur Administrativer Aufwand berechnet. Die Berechnung völlig überzogen, da eine Radkappe.nicht mehr als 10-20 Eur kostet. Unglaublich...Erstaunlich auch das sich bei Rückgabe 4 Mitarbeiter damit beschäftigt haben, bei dem Erhalt des Fahrzeugs nicht mal ein Mitarbeiter richtig.
Bei der Rückgabe wurde ein Mangel an der Radkappe festgestellt der schon vorhanden war. Nur wie schon beschrieben aufgrund der nicht vorhandenen Übergabe ohne Check bei Erhalt des Fahrzeuges konnte ich keinen der Mitarbeiter überzeugen das der Kratzer schon vorher vorhanden war. Es wurden die 100 Eur und 40 Eur Administrativer Aufwand berechnet. Die Berechnung völlig überzogen, da eine Radkappe.nicht mehr als 10-20 Eur kostet. Unglaublich...Erstaunlich auch das sich bei Rückgabe 4 Mitarbeiter damit beschäftigt haben, bei dem Erhalt des Fahrzeugs nicht mal ein Mitarbeiter richtig.
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Donald Zuehlke
(1 booking)
Netherlands
03.11.2024
Service rating:
bad
We requested 3 car seats in advance and when we arrived we were told that none of the cars were big enough to accommodate them all. I wish they had told me in advance as I would have brought my own. When we dropped off the car, they charged us a late fee because it was 5am, and they never told us in advance of this charge. The huge stickers over the car doors made us feel like a target in every small city we visited. We waited 30 minutes for a shuttle in the morning.
Staff rating:
average
Time to pick-up/drop-off:
bad
Car rating:
average
Would you recommend us:
yes
no
I***** N*****
(over 6 bookings)
Bulgaria
22.10.2024
Service rating:
bad
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
average
Would you recommend us:
yes
no
Daniel Wojerz
(1 booking)
France
20.10.2024
Service rating:
bad
I rent for 15 days, but when I gave the car back I discovered a time limitation for 14.5 days !!! Impossible to have any discussion and I had tto pay for an additionnal day !!!!!!!! At the end I paid 16 days for 14.5 days of real usage. Not acceptable, a extremely bad customer relationship.
Staff rating:
average
Nottthting to add
Impossible o discuss
Impossible o discuss
Time to pick-up/drop-off:
average
Car rating:
good
Price is excellent except when you have to pay 16 days for 14.5 days of real usage
Would you recommend us:
yes
no
A*** G****
(1 booking)
Israel
18.10.2024
Service rating:
bad
Staff rating:
bad
Time to pick-up/drop-off:
very bad
Car rating:
excellent
Would you recommend us:
yes
no
Georgi Svetoslavov Mitev
(over 6 bookings)
Bulgaria
18.10.2024
Service rating:
bad
Тотално разочарован съм! Поради огромното задръстване във Варна пристигнах с час и половина закъснение. Да нормално е да има наказателна такса, но не съм съгласен да бъда таксуван с още наем за ден + застраховка = за 1.30 закъснение 87лв не мисля че е справедливо!!
Staff rating:
good
Компетентен и бърз
Ще се въздържа от мнение.
Ще се въздържа от мнение.
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Gary Charny
(1 booking)
Usa
16.10.2024
Service rating:
bad
Company charge me 25 euro for not waiting until return office opens in Varna airport, to return the car.
Should i be cancelling my flight and wait till your office opens?
Staff rating:
very bad
Took too long , no instruction how to return the car if the office is closed.
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Kamen Atanasov
(4-5 bookings)
Bulgaria
15.10.2024
Service rating:
bad
The damages on car body and wheels were not described properly and I needed to request another assessment. New contract was signed. This was quite annoying since I would be liable for a damages I would not make. Then I found out washing fluid was filled with improper liquid which make windshield unclean/frosted look. You must have pictures
Then I found the tire pleasure were not balanced and I needed to inflate and reset. (Not a big issue, but still annoying, it is not what you would expect)
Staff rating:
very bad
The damages on car body and wheels were not described properly and I needed to request another assessment. New contract was signed. This was quite annoying since I would be liable for a damages I would not make.
The above issues were discussed with returning officer. He was not quite interested at all.... He even did not apologies, poor manner Probably I would use services again, but disappointing...
The above issues were discussed with returning officer. He was not quite interested at all.... He even did not apologies, poor manner Probably I would use services again, but disappointing...
Time to pick-up/drop-off:
excellent
Car rating:
good
Would you recommend us:
yes
no
