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Cars
Electric Cars
Cargo
Reviews from independent websites
Customer reviews
Rating
94.2 %
from 20326 reviews from verified customers
(8616)
(2241)
(1618)
(1524)
(1331)
(414)
(393)
(358)
(282)
Latest reviews:
Tomas Sinska
(1 booking)
Latvia
09.08.2024
Service rating:
very bad
Totaly bad company. NIT RETURNED DEPOSIT... WANT CHARGE FOR SCRACESS BUT SCRACSES WAS BEFORE WE RENT CAR. WE HAVE ALL VIDEO.
NEVER USE THIS COMPANY THEY TAKE DEPOSIT FOR 620€.
Staff rating:
very bad
On take car sad ok can return two hours more.
We take car 18.00 returned 14.00.
We paid for full 7 days.
But they charge us pluss 2 hours.
Arogantion . Always try sad car broken but car was returned same as we take it.
Arogantion . Always try sad car broken but car was returned same as we take it.
Time to pick-up/drop-off:
average
Car rating:
bad
Never use this company!!!!
Would you recommend us:
yes
no
Sajjad Ahmad Khan
(2-3 bookings)
England
07.08.2024
Service rating:
very bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Staff rating:
bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Time to pick-up/drop-off:
average
Car rating:
very bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Would you recommend us:
yes
no
Michele Crescentini
(1 booking)
Bulgaria
23.07.2024
Service rating:
very bad
I travel all over Europe for work and this was the worst experience I have had with a car rental. Despite having paid 160 euros for one day including full insurance, I had to wait 20 minutes when returning the car to check for any damage. They complained about a small scratch on the rim, my protests were of no avail since I had full insurance, they withheld my 30 euro deposit. A scam for tourists
Staff rating:
very bad
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
V****** G******** V**********
(4-5 bookings)
Bulgaria
23.07.2024
Service rating:
very bad
Безкрайни такси за проблеми с автомобила, никакво желание за решение от страна на наемодателя. Без желание за асистиране в каквато и да е степен.
Staff rating:
good
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Georgi Georgiev Hubenov
(4-5 bookings)
Bulgaria
19.07.2024
Service rating:
very bad
Здравейте,
Взимането на автомобила беше безпроблемно и бързо. Бързината при връщането беше незадоволителна. Служителят при връщането работеше максимално бързо, но за съжаление не можа да се справи своевременно с обема на работа. От момента на пристигане до приемането на автомобилът минаха повече от 30 минути. Служителят беше оставен сам в офиса, без никаква подкрепа и с обем от работа която той не можеше да свърши въпреки усилията си. След връщането на автомобила той отказа да ни закара до летището, защото се появи нов клиент който трябваше да обслужи.
Искам да изразя разочарованието си от липсата на капацитет и лошо планиране в този случай.
Staff rating:
average
Бързо и ефикасно
Служителят беше оставен сам в офиса, без никаква подкрепа и с обем от работа която той не можеше да свърши въпреки усилията си. След връщането на автомобила той отказа да ни закара до летището, защото се появи нов клиент който трябваше да обслужи.
Служителят беше оставен сам в офиса, без никаква подкрепа и с обем от работа която той не можеше да свърши въпреки усилията си. След връщането на автомобила той отказа да ни закара до летището, защото се появи нов клиент който трябваше да обслужи.
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
A******** G*********
(1 booking)
Germany
19.07.2024
Service rating:
very bad
Absolut unfreundlich.
Staff rating:
bad
in Ordnung.
Bei der Übernahme und Bezahlung vom Fahrzeug es wurde geweigert uns die Rechnung zu geben. Aussage wir bekommen es bei der Rückgabe.
Bei der Rückgabe wurde es ebenso geweigert uns die Rechnung zu geben.Das habe ich noch nirgendwo erlebt.
Bei der Rückgabe wurde es ebenso geweigert uns die Rechnung zu geben.Das habe ich noch nirgendwo erlebt.
Time to pick-up/drop-off:
average
Car rating:
bad
Auto war Schrott , Stossdämpfer unterwegs mehrmalls abgefallen.
Am Fahrzeug waren überall die Schäden und Druckstellen.
Would you recommend us:
yes
no
Paul Cochrane
(2-3 bookings)
England
12.07.2024
Service rating:
very bad
Charged for been late 1 hour ..when we picked the car up 5 hours later than arranged when we arrived you did not suggest a refund so why charge for extra hour . Also did not use car till insurance was delivered to us by speedy courier for a day . Worried it was not covered. And the rude guy on reception when we dropped car off was uncalled for
Staff rating:
bad
5am not sure but whoever was polite and helpful at that time of morning
Not good rude and would not listen to our reasons and regarding later pick up of the car when we arrived
Not good rude and would not listen to our reasons and regarding later pick up of the car when we arrived
Time to pick-up/drop-off:
good
Car rating:
average
Would you recommend us:
yes
no
Boris Reznik
(2-3 bookings)
Israel
10.07.2024
Service rating:
very bad
Первый раз машину в аэропорту Бургаса я ждал два часа и написал об этом в предыдущем отзыве, но даже никто не принёс извенения!
Во второй раз 05.07 я ждал машину 40 минут и ещё 40 минут ваш представитель оформлял документы. Когда я спросил его как настроить навигатор, он попытался, но у него ничего не получилось и он сказал что не знает. Больше я не буду пользоваться услугами вашей компании, но я пониманию, что вам это всё равно.
Staff rating:
average
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
M***** L*****
(2-3 bookings)
Bulgaria
06.07.2024
Service rating:
very bad
Оправете си услугите, и после питайте.
Колко пъти да ви рекламирам стелките и лепенките на задното стъкло. Или може би когато стане катастрофа да ви подведа под отговорност?
Staff rating:
very bad
Time to pick-up/drop-off:
average
Car rating:
very bad
Would you recommend us:
yes
no
Bogdan Munteanu
(1 booking)
Romania
05.07.2024
Service rating:
very bad
Staff rating:
very bad
Time to pick-up/drop-off:
very bad
Car rating:
excellent
If you choose their car with company stickers applied on the car everywhere you go, you have problems with parking and police stopping you.
Would you recommend us:
yes
no
