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Cars
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Reviews from independent websites
Customer reviews
Rating
94.2 %
from 21299 reviews from verified customers
Rewiews by nationality:
(9190)
(1656)
(1532)
(1408)
(434)
(410)
(373)
(295)
Latest reviews:
Miroslav Radislavov Genchev
(4-5 bookings)
Bulgaria
15.06.2022
Service rating:
very bad
Staff rating:
very bad
Time to pick-up/drop-off:
good
Car rating:
excellent
Would you recommend us:
yes
no
Theodore Metodiev Poumpalov
(1 booking)
Belgium
15.06.2022
Service rating:
very bad
Колата беше доставена с повече от 1 час закъснение (поръчана за 11:30 часа, получихме я в 13:00 часа) и не беше с пълен резервоар (шофьорът обясни, че "не е имал време да зареди колата"). Беше много бавно обслужването както и при взимането, така и при връщането на колата, и в двата случая нямаше никакво съдействие при рекламацията за забавянето на доставянето на колата (+1 час чакане!) и без никаква компенсация за това, че резервоара не беше пълен когато получихме колата (а беше върнат пълен както пише по договор). Последно имаше леко ожулване на пласмата на бронята на колата, което беше оценено като "дълбока драскотина".
Staff rating:
very bad
Много голямо забавяне и бавно обслужване при попълване на документите + постоянно говорене по телефона, което още повече забави предаването на колата.
Много чакане за връщане на колата и без никакво съдействие за търсене на компенсация за това, че колата не беше доставена навреме и без пълен резервоар (отговор: "случва се").
Много чакане за връщане на колата и без никакво съдействие за търсене на компенсация за това, че колата не беше доставена навреме и без пълен резервоар (отговор: "случва се").
Time to pick-up/drop-off:
very bad
Car rating:
good
Would you recommend us:
yes
no
J**** V******** S*******
(1 booking)
Sweden
05.06.2022
Service rating:
very bad
Далече от терминалите! Лош
Път. Нецивилизовано, мръсен офис и тоалетни без хартия и сапун. Лоша комуникация между служителите. Стари злополуки по колата се приписват на клиенти които имат пълна застраховка. Причини? Може да се досетите сами вариантите са много.застрахователнатя компания е време да се събуди. За мен това беше 1 и последен път да използвам услугите на тази кампания.
Staff rating:
average
Бързо и професионална обслужване.
Никаква комуникация или информация кв какво състояние е колата при предаването. Открива грешка която преписва на наемателя без никакви предварителни или задълбочени разследвания…нали наемателят има застраховка?! Не разбрах това подготвено ли беше ? Не мисля да използвам компаниятя за напред.
Никаква комуникация или информация кв какво състояние е колата при предаването. Открива грешка която преписва на наемателя без никакви предварителни или задълбочени разследвания…нали наемателят има застраховка?! Не разбрах това подготвено ли беше ? Не мисля да използвам компаниятя за напред.
Time to pick-up/drop-off:
good
Car rating:
excellent
Използвайте други рента Кар компании на летище София.
Would you recommend us:
yes
no
A**** S**** E** F****
(2-3 bookings)
United Kingdom
03.06.2022
Service rating:
very bad
An hour and 45 minutes to pick up the from your incompetent staf at the airport and the the rudeness of the staff when returning.I was late to return the car because of road incident and long wait at the parking entrance and your staff before even greeting us he said you are late and charged me around 33 leva. Very bad relationship with customer and I will write in the overall review
Staff rating:
very bad
Time to pick-up/drop-off:
bad
Car rating:
good
Not from you compony
Would you recommend us:
yes
no
S****** V*****
(1 booking)
Germany
29.05.2022
Service rating:
very bad
A young, up-coming company that makes a good first impression with attractive all-inclusive prices.
Additional costs are not long in coming. The fully comprehensive insurance costs 10 € per day, whereby the costs are only payed by the insurance company if a report from the police is submitted. Damage to the interior is generally not covered.
The car had a very weak engine, so overtaking was difficult, if not impossible. In addition, the lane assistant was switched on, which intervened regularly, which was a challenge because the road conditions are not suitable for a correction.
When the contract was signed, it was agreed that the car would be returned at 4:30 a.m. There was no talk of additional costs. When the car was handed in, we were told that an additional €20 was due because the car was handed in outside of normal opening hours, mind you, at the airport. I was also threatened not to release the security of €150 if I didn't pay the €20. The employee inevitably insisted that this sum be paid and showed no understanding that the mistake was on the part of the company, so that I was forced to pay this 20 €. And this at an hourly wage in Bulgaria of a few BGN.
Conclusion: hidden costs! Rip off - never again!
Staff rating:
bad
Time to pick-up/drop-off:
bad
Car rating:
very bad
Would you recommend us:
yes
no
A***** K** A******
(over 6 bookings)
Bulgaria
24.05.2022
Service rating:
very bad
Staff rating:
bad
Time to pick-up/drop-off:
good
Car rating:
average
Would you recommend us:
yes
no
Top Rent A Car:
Dear Customer,
We are sorry to hear that you were not pleased with your rent with us. You can share your experience with our Customer service department on the following email: customer.service@toprentacar.bg and we will be happy to help.
Arye Vaknin
(1 booking)
Israel
23.05.2022
Service rating:
very bad
hello
we have renterd a car from you in Bulgaria/sophia between the dates 18/05-22-05
When we came to pick up the vehicle from the rental company we met there it Mr miroslav we were warmly received by him. miroslav showed us the defects on a a piece of paper but did not show it physically on the vehicle, then I checked around the vehicle and not under the vehicle because it is not possible to inspect the vehicle below at the time of delivery. During the rental days we drove only on paved roads and therefore such damage at the bottom of the vehicle cannot be . When returning the vehicle we turned to Svetoslav who was impatient with us from the first moment he immediately opened the flashlight of his phone and went straghit to one place in the car it looked like he knew where to go and planned the whole scam. Svetoslav told us to park the car in the company parking lot in reverse and he stood on the driver's side and not on the side he saw the scratch he claimed while driving he saw the scratch and it is not possible because he was standing on the other side. Svetoslav insisted we need to pay 230 euros. We left the rental car company with a very bad notice and we felt that he cheated us and he was not honest with us and from the begining even without seeing the car he wanted to charge us money we feel like that was a scam it looks like that Mr Miroslav didn’t Felt comfortable with that situation because he saw what Svetoslav did to us and he was so embaressed he went away
It is important to know that we travel all over the world and rent cars in every destination and we have never encountered such an accusation and such a form of contempt.
* As a technical person the front of the vehicle is lower than the point of scratch so how can the front of the vehicle not be damaged?
Waiting for your respond ASAP
Staff rating:
bad
He was polite but when we returen the car he ignored us and didnt help us
his service and attitude was very bad he is not supposed to work with clients cause he makes a bad name for your company he was very rude and he lied to us.
his service and attitude was very bad he is not supposed to work with clients cause he makes a bad name for your company he was very rude and he lied to us.
Time to pick-up/drop-off:
bad
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Vaknin,
Thank you for using our services. We will investigate your case and all the relevant documents connected to it and get back you. If you would like to share more details about your experience with us you can do so with our Customer service department on the following email: customer.service@toprentacar.bg.
Wish you all the best!
Tanya Georgieva Raykova
(4-5 bookings)
Bulgaria
13.05.2022
Service rating:
very bad
Искам информация защо са изтеглени £440 на 9 май след като имах само спукана гума която струва 250 евра включвайки административни разходи, Не съм получила и фактури за това. Моля пишете ми защото ако не получа информация ще потърся правата си влючително ще напиша на всички възможни социални форуми какво се е случило за да информирам потенциалните ви клиенти да не наемат кола от вас.
Аз съм лекар в Англия. Живея от 25 години тук и ще използвам всяка възможност за да информирам хората за изключителното лошо ниво на вашето обслужване във връзка с това, че изтегляте пари за щета за която сте дали различна сума при първоначалния разговор.
Staff rating:
bad
Колата не се провери пред мен. £440 бяха изтеглени без да се даде информация за калво точно!!!!
Time to pick-up/drop-off:
very bad
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-жо Райкова,
Съжаляваме за неприятния инцидент, който сте претърпяла. От нашия Отдел обслужване на клиенти, би трябвало вече да се свързали с вас с обяснение за случилото се и да са Ви пратили всички релевантни документи по случая. В случай, че искате да получите допълнителна информация, моля да се свържете с нас на следния имейл customer.service@toprentacar.bg. Благодарим Ви!
A*** F**** I****
(over 6 bookings)
Netherlands
10.05.2022
Service rating:
very bad
I believe I haven't been informed sufficiently about parking gate card and parking rules at Sofia airport while pick-up the vehicle. When I leave airport after pick-up vehicle, parking card was taken away at gate when I leave airport. When I return the vehicle, I arrived to Sofia Airport around 4:30 in the morning and I get in parking area with regular ticket since I had no longer parking card. I handed-over vehicles keys to drop-off agent Mr. Svetoslav around 8:30 in the morning ( I had a reservation till 17:00) since I had flight . He asked me to pay parking ticket. I disagreed and I told him I won't pay because I haven't been informed about parking rules at Sofia airport. According to me it is final destination of car and it's company's responsibility. Moreover I have been witnessed that other customers who arrived at the same time to airport got into parking area by using parking card , not via regular ticket. This is far away from standard service quality between customers. I discussed long with Drop-off agent and he told me customer service will send me e-mail and deduct money from my deposit. He didn't unlock my deposit and I had to catch my flight. That's way I had to leave. Kindly note that I request full-deposit refund since everything was good with car.
Staff rating:
very bad
I haven't been informed sufficiently about parking gate card and parking rules at Sofia airport while pick-up the vehicle.
He is arrogant, rude and has no customer satisfaction mentality. He intentionally made me waited without solution and intention to solve since he knew that I was needed to catch my flight.
He is arrogant, rude and has no customer satisfaction mentality. He intentionally made me waited without solution and intention to solve since he knew that I was needed to catch my flight.
Time to pick-up/drop-off:
good
Car rating:
average
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Idriz, Thank you for your detailed review. Please, note, that free airport parking, included in the rental price is only for pick up and drop off proccess. Meanwhile if you need to park rented car at the Airport parking during your rent, you need to pay for this service to the airport staff. If you were returned the keys and the documents, just on time, you entered Terminal 2, this cost would be covered by us.
We are sorry, that there was a misunderstanding, but our colleagues act according to the Rental Agreement and you were charged for parking ticket from your deposit. The rest of amount will be unblocked automaticaly.
Wouter Joren Marees
(over 6 bookings)
Netherlands
25.04.2022
Service rating:
very bad
I’m a frequent customer but when you bring your car back a few hours late they will make a big problem and let you pay for a complete day extra. I understand when you book a time you have to bring it back around that time, but there is no difference in the payment if you book a later time when reserving the car. So they just charge you a day extra for no reason.
Therefore u advise To anyone who wants to book a car, just select the latest hour possible (+23 hours for each day) so you will not have to pay a big fine. If you bring it back earlier there is no problem.
Very bad loyalty program. You shouldn’t threat customers like this after booking multiple cars over the last years with top rent a car.
Staff rating:
average
Fast service
No idea how to handle a loyal customer
No idea how to handle a loyal customer
Time to pick-up/drop-off:
excellent
Car rating:
excellent
T-roc is a super good car for Bulgarian roads.
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Marees, Thank You for your feedback. We are glad that you liked bran d new T-Roc.
Please, note that it is very important to point exact time for taking and returning the car. All our proccesses and logistics are based on the information we receive from our customers. We value each of our client and can not afford any delay in providing our services to other customers. We are sorry if this caused an inconvenience for You. We want to assure you that all our rental terms about late returns are clearly stated in the rental agreement. We will be very glad to see you again as our returning customer. Take care. 
Не можа да разреши проблема на време Когато ми вземате парите ги вземате веднага а когато трябва да ми върнете депозита ми казвате ще се свържем с вас за да ви информираме това не е коректно