The car had already some minor scratches at rear left, they were marked in the protocol. Nevertheless, Georgi asked us if we marked it ourselves in the protocol. The correct procedure, if he has any doubt, is to check the original protocol that you must have somewhere in your office. To ask us is not very polite, some more assertive person than me could even get angry. This is just an advice for next time and next customers. On the whole, it was a pleasant experience.