Kind and helpful . He declared that the damage was minor and will not be charged to us. Then was obliged to apply decision of his superior who decided to charge us even before seeing the damage.He was clearly not comfortable with the situation.
Супер злобна, заядлива и непрофесионална и некомпетента. Ако не я уволните, скоро ще останете без клиенти. Не само, че се държа група и отвратително е супер некомпетента - даде ми да подпиша друг договор и явно след като е разбрала грешката си се е подписала на моя договор напълно неправомерно.
he was nice, but he can't help. I not pay, because i not do the damage at the car.
I don't think that I have to justify my rating any more. I can just advise your employees to be more respectful and more empathic. It's clear that the motto of the company is the customer is not right.
We came to return the car before our flight back, so we were in a rush. Igor looked over and checked for small things in a humiliating way. He blamed us for scratches and stuff we definently did not cause. We couldn't argue since we were in a rush to catch our flight but I very much hope you will reconsider these charges. We wanted to recommend you guys to others but because of him we probably will not.