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Cars
Electric Cars
Cargo
Reviews from independent websites
Customer reviews
Rating
94.2 %
from 19916 reviews from verified customers
(8351)
(2226)
(1572)
(1545)
(1307)
(412)
(391)
(349)
(277)
Latest reviews:
Y**** G********
(1 booking)
Israel
30.09.2024
Service rating:
very bad
It took 2 hours and 5 minutes (!) from the moment I enterd your office till I got the car keys. Disaster!
The agent was NOT nice and not expirienced.
Staff rating:
bad
It took 2 hours and 5 minutes (!) from the moment I enterd your office till I got the car keys. Disaster!
The agent was NOT nice and not expirienced.
No GPS altugh it was prommised in the contract.
Didnt gave me any introduction and explenetion about the car even after I asked to.
Was Fair but not nice.
Was Fair but not nice.
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Thomas Walther Sauder
(2-3 bookings)
Switzerland
21.09.2024
Service rating:
very bad
the pick-up takes much too long! You could collect all necessary information upfront and speed up the process easily. I returned the car 2 hours earlier than agreed and was charged 24 EUR for this! Your staff Tihomir Zdravkov is very unfriendly, could not even show me where this is written in the contract. On the voucher nothing was mentioned about such a fee.
Staff rating:
bad
friendly lady. But very slow.
unfriendly... not fit for this job
unfriendly... not fit for this job
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
Simon Kristensen
(4-5 bookings)
Denmark
26.08.2024
Service rating:
very bad
Car was not ready when picking up. Took more than 45min. Because it was given to someone else who drove it first without re-fueling.
The car punctured, after warning against tire inflation level since the beginning.
Staff rating:
good
Time to pick-up/drop-off:
average
Car rating:
very bad
Would you recommend us:
yes
no
Joseph Kohen
(4-5 bookings)
Bulgaria
25.08.2024
Service rating:
very bad
the car was bad. It stopped working and could not be started in the middle of the day. The crew in Plovdiv especially the manager provide very slow service and were very un friendly I was in a hurry since I missed many meetings due to the broken car. Terrible service
Staff rating:
good
she was ok
the person who accepted me was very nice
the person who accepted me was very nice
Time to pick-up/drop-off:
good
Car rating:
very bad
Would you recommend us:
yes
no
M******* O*** H****
(4-5 bookings)
England
23.08.2024
Service rating:
very bad
Staff rating:
bad
Overall chap did a good job
Extremely rude and abrupt. Try to blame me for him to stay longer at job, which was extremely un-professional. Lied about the office closing time, as I was entering the terminal the office was still open after 2015 Chap was only I treating in charging more and more Didn’t know how to process looked confused most of the time Extremely disappointed experience I will have to think twice to use top rent in the future
Extremely rude and abrupt. Try to blame me for him to stay longer at job, which was extremely un-professional. Lied about the office closing time, as I was entering the terminal the office was still open after 2015 Chap was only I treating in charging more and more Didn’t know how to process looked confused most of the time Extremely disappointed experience I will have to think twice to use top rent in the future
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
E*** B******
(over 6 bookings)
Bulgaria
22.08.2024
Service rating:
very bad
Проблем а ме връщам колата преди 2 часа
И съм таксуван 48лв
Staff rating:
bad
Не
Не
Не
Time to pick-up/drop-off:
good
Car rating:
bad
Не
Would you recommend us:
yes
no
Rene Zwolsman
(1 booking)
Netherlands
16.08.2024
Service rating:
very bad
According to your employee my creditcard is not a creditcard and because of that I had to take extra insurance
Staff rating:
average
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
Sebastien Voyron
(1 booking)
France
15.08.2024
Service rating:
very bad
It took us more than 2 hours to get the vehicle back, without any apology from the staff. We extended the rental by one day, it took multiple attempts to finally receive a link to pay…. no commercial offer was proposed, worse, the price was very high compared to the rental of several days. As if that were not enough, there was a misunderstanding about the return time of the vehicle and there again we have to pay a huge price for 3 additional hours. I did not ask for 2 hours less rental when I waited 2 hours for my vehicle…. simply scandalous
Staff rating:
average
Time to pick-up/drop-off:
average
Car rating:
average
Would you recommend us:
yes
no
Tomas Sinska
(1 booking)
Latvia
09.08.2024
Service rating:
very bad
Totaly bad company. NIT RETURNED DEPOSIT... WANT CHARGE FOR SCRACESS BUT SCRACSES WAS BEFORE WE RENT CAR. WE HAVE ALL VIDEO.
NEVER USE THIS COMPANY THEY TAKE DEPOSIT FOR 620€.
Staff rating:
very bad
On take car sad ok can return two hours more.
We take car 18.00 returned 14.00.
We paid for full 7 days.
But they charge us pluss 2 hours.
Arogantion . Always try sad car broken but car was returned same as we take it.
Arogantion . Always try sad car broken but car was returned same as we take it.
Time to pick-up/drop-off:
average
Car rating:
bad
Never use this company!!!!
Would you recommend us:
yes
no
Sajjad Ahmad Khan
(2-3 bookings)
England
07.08.2024
Service rating:
very bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Staff rating:
bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Time to pick-up/drop-off:
average
Car rating:
very bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Would you recommend us:
yes
no
