There was no flexibility.
There was noone at the drop-off. I called the company and was told it was fine, just to drop the keys. Now 5 days later they state there is damage to the car even though I was told I had full protection. I was supposed to call the police for an accident that did not happen.
Send you agent to get the eyes tested as no damage was done to the car at all at 1am in the morning when the car was collected and dropped off!