The car had a little sand on the seats and footwells, so your agent charged me a penalty for cleaning. This is ridiculous. You know that people returning cars are in a hurry and need to catch flights. So you think they will pay extra charges without making a fuss. It is a shame as I have rented from you in the past without a problem but now I will not use your services again.
Agent was rude and unhelpful, saying we would have to take the car to T2 because his colleague had made a mistake. His manner was unacceptable. He eventually agreed to accept the car but said it would cause him a big problem.
Kristin was the most unhelpfull person I have every met ,I got the tyre fixed for 20 lev ,all he kept saying was I can charge you 100 lev,the full cover seems to be not worth the extra money shall use a better company next time
Polite, professional and friendly. Speedy service. Thanks.
Can't mark Nedyalko as I was busy raising the issue of the AC with one of the other customer reps but from my short contact with him he was professional and courteous.
good fast transfer to terminal
Well done. Need promotion to drive the team!