Different employee was responsible for drop-off. It was OK.
I was charged for 150€ for damages, that I did not do, and even noticed for them to the agent on the parking. I demand a refund of the fine paid. the agent insisted that the damage was done by me, because they did not have a photo. but it's the agent's problem to have a photo of the damage, not mine.
Kind and helpful . He declared that the damage was minor and will not be charged to us. Then was obliged to apply decision of his superior who decided to charge us even before seeing the damage.He was clearly not comfortable with the situation.
Супер злобна, заядлива и непрофесионална и некомпетента. Ако не я уволните, скоро ще останете без клиенти. Не само, че се държа група и отвратително е супер некомпетента - даде ми да подпиша друг договор и явно след като е разбрала грешката си се е подписала на моя договор напълно неправомерно.
didint explained me any situation. just that i ll be charged of deposit. wasnt polite, and didint had any arguments, just told i have to pay. was angry and liudly.
The worst service I've ever had with rent-a car company. He made us pay for two tiny dents on the roof of the car which we had nothing to do with. Since the dents were on the roof, during the pick-up we did not pay attention to them, and as a result, were told it was our fault which resulted in 230 EUR fine. No proper photos of the roof, showing its undamaged state, were produced to us. Since the car was rented through Autoeurope aggregator, and we had purchased their insurance, Top Rent decided to use this and get some money out of us, since we are supposed to get reimbursed by AutoEurope anyway. This incident happened on 26 April on Friday evening, and to-date I have not yet received correct paperwork (they sent me the invoice for the wrong amount and the statement not specifying the type of damage we paid for). The staff was not helpful or accommodating, they only cared about getting the money out of us; nothing was properly explained, they just kept on pushing for money. The worst experience I've ever had; stay away from them