Customer reviews

Rating

92.1 % from 1357 reviews from verified customers

Rewiews by nationality:

Rewiews by office:

Latest reviews:

Boris Reznik

Israel

10.07.2024

Service rating:

very bad

Первый раз машину в аэропорту Бургаса я ждал два часа и написал об этом в предыдущем отзыве, но даже никто не принёс извенения! Во второй раз 05.07 я ждал машину 40 минут и ещё 40 минут ваш представитель оформлял документы. Когда я спросил его как настроить навигатор, он попытался, но у него ничего не получилось и он сказал что не знает. Больше я не буду пользоваться услугами вашей компании, но я пониманию, что вам это всё равно.

Staff rating:

average

Time to pick-up/drop-off:

average

Car rating:

excellent

Would you recommend us:

yes no

Marat Faingertz (over 6 bookings)

Israel

30.06.2024

Service rating:

very bad

I request compansation for loosing time and money for fuel, See below explonation: During recieving of the car your office service didn't show and give me the key of car. I didn't pay for that attantion. I found I can't find the key once I stoped for rest I needed come back to office from the half of the way to Bansko. Finaly he took the key which was beetwin seats. I remind I'm VIP customer use your renta car for years and it was the first time I was disapointment.

Staff rating:

bad

Very horable. During recieving of the car didn't show and give me the key of car. I didn't pay that attantion. I found I can't find the key once I stoped for rest I needed come back to office from the half of the way to Bansko. Finaly he took the key which was beetwin seats.
Good.

Time to pick-up/drop-off:

average

Car rating:

good

Would you recommend us:

yes no

Muhammad Banna (4-5 bookings)

Israel

31.05.2024

Service rating:

very bad

They give as dangerous tires and we buy one tire new and they ask to pay more money So bad.

Staff rating:

good

Time to pick-up/drop-off:

average

Car rating:

very bad

Would you recommend us:

yes no

Abraham David Palmon

Israel

23.05.2024

Service rating:

very bad

At the time of returning the vehicle there were problems on the roads around the airport due to heavy rain that fell. The service personnel functioned poorly and failed to respond to the transfer of customers to the airport. There was a terrible indifference and only after the customers started raising their voice and demanding a solution, the service people started calling and looking for a solution. It was stressful and unnecessary and left a bad taste in my mouth.

Staff rating:

average

Time to pick-up/drop-off:

good

Car rating:

average

Would you recommend us:

yes no

Edi Mari

Israel

15.11.2023

Service rating:

very bad

Horrible service. I will warn all my colleagues and friends not to rent a car from you. I purchased full protection for a period of 10 days,.when the car mirror was damaged, you insisted that I go to the police station and report the damage, even though I wasted hours at the police station, they insisted that only the car owner could file a complaint. In addition, you asked me to pay insurance again for the same period that I already paid, which is a scam !!!! Last but not least, when I returned the car, the guy at the desk told me that I needed to pay an additional payment for the broken mirror cover, the same damage that I had already been charged for. I travel a lot and rent cars worldwide and this is the worst service I have ever received.

Staff rating:

very bad

Impatient
Impatient, lacking knowledge, he could not explain why I should pay for the same damage twice.

Time to pick-up/drop-off:

average

Car rating:

excellent

Would you recommend us:

yes no

Top Rent A Car:

Dear Edi Mari, We are sorry to hear that you were not satisfied with the services of our company. We always strive to provide our customers with the highest quality of service. Regarding the tax, please note that the amount you were charged is for returning the vehicle with missing left mirror cover. As You know, Top Protection does not cover losses, but damages on the exterior. When You contacted us to report about the road accident with another vehicle, You have already left the scene of a road traffic accident and to get the correct assistance we always encourage our clients to contact us immediately whenever they face any issues during their rent. For this purpose our Customer service team operates 24/7. All the information we have described above is publicly available on our website and does not carry any hidden connotations. You can read it at any time, as we never aim to deceive our customers. We hope that you will change your mind about us and decide to use our services more than once. We wish you a successful day and a good working week! Top rent a car

Vladimir Gutman (4-5 bookings)

Israel

26.08.2023

Service rating:

very bad

Staff rating:

very bad

плохо
я как клиент vip разачарован вашем отношения ко мне вы нашли царапина на диске которой вы доказывайте что не было у меня всегда были доверительные отношения к вашей компании и я многим своим друзьям и родственников рекомендую брать у вам теперь я думаю доверия прошло и я так же напишу о вас в социальных сетях о вашем обмане клиентов

Time to pick-up/drop-off:

very bad

Car rating:

very bad

некогда

Would you recommend us:

yes no

Top Rent A Car:

Здравствуйте г-н Гутман, Благодарим за Ваш отзыв! Нам очень жаль, что вы остались разочарованы своей последней арендой. Вы наш постоянный клиент и знаете, что мы никогда не позволяли себе нерегламентированное санкционинование наших клиентов, так как наша основная цель - это хорошие взаимоотношения и предоставление качественных услуг, чтобы вы ещё не раз возвращались к нам. Мы сожалеем, что ваше мнение о нас изменилось, но мы имеем чёткие правила и политику, которые обязывают нас и наших клиентов соблюдать условия нашего договора. Мы всегда стараемся проявить гибкость, так как удовлетворённость наших клиентов - это наш основной приоритет. Мы понимаем, что скорее всего, ваше недовольство связано именно с наложенной таксой за повреждение и нам будет очень жаль узнать, если это приведёт к концу нашего сотрудничества. Очень надеемся, что вы всё же измените свое мнение о нас и решите снова воспользоваться нашими услугами, а мы сделаем всё, чтобы не разочаровать вас. Желаем Вам успешного дня! С Уважением, Top rent a car

Valeriy Orlov (1 booking)

Israel

15.04.2023

Service rating:

very bad

При получении автомобиля был дружелюбен и всё объяснил. Я спросил Дениса , если мы опоздаем на 1,5-2 часа это допустимо? Так как у нас 2е маленьких детей и всё может случиться ! Он сказал нет проблем! До 4х часов можно задержать сдачу авто! Я 2 раза переспросил про задержку , если это допустимо. Денис не сказал про дополнительную оплату! Когда приехали сдавать авто, с нас взяли дополнительные 38€ ! Я думаю это ошибка сотрудника Спасибо

Staff rating:

average

2 раза сказал , что мы может опоздать на 2-4 часа без дополнительной оплаты! Не компетентен
Всё по делу, сказал связаться с поддержкой

Time to pick-up/drop-off:

good

Car rating:

excellent

Хороший и экономичный авто

Would you recommend us:

yes no

R**** S***** M***** (4-5 bookings)

Israel

12.02.2023

Service rating:

very bad

We are already 5 years renting in your company. We back and your service man request 300 ero because we passed for 1 hour to greec. No body inform us that we cant .we assumded its union. Nothing happen to the car and he inssist that we will get punish of 300 ero. If somone woarn us i understand but no one warn us so why we need to be punished.

Staff rating:

very bad

Did not explained us all the forbitten. Like that if we need to cross to greece thier is procedure
We dont need to be punish on thomthing That no one from the top car stuff did not warn us inform us

Time to pick-up/drop-off:

excellent

Car rating:

very bad

Would you recommend us:

yes no

Top Rent A Car:

Dear Mr. Matycz, We are very surprised by your feedback, as you state that this is not the first time you use the services of our company and, like no one else, you know that we do not allow unregulated border crossings to other countries with our cars. At the beginning of this rental, as in the past, our colleagues always notify our customers of their rights, including where customers can use the car. These conditions have been explained to you. They are also described on our website, in your voucher and in the rental agreement that you signed both on the front and on the back. We are sorry to hear that you were disappointed, we understand that dealing with unexpected expenses is never pleasant. We respect all of our customers and we really appreciate our company's loyal customers, but we have clear rules that we follow and we expect our customers to follow them too. We remain available for further assistance on customer.service@toprentacar.bg Kind regards

David Lahiani

Israel

29.01.2023

Service rating:

very bad

חברה גרועה הרכב חזר שלם ללא כל פגיעה נכנס קצת שלג שהרטיב את המושב מאחור ועל קצת מים נאלצנו לשלם 70 יורו בושה של חברה בושה של האדם שמקבל את הרכב בחזרה

Staff rating:

bad

אדם מגעיל שכנראה כל עולמו זה לקחת כסף נוסף על השכירות והביטוח ועל קצת שלג שנכנס מהחלון למושב האחוי ממש ביזיון

Time to pick-up/drop-off:

average

Car rating:

excellent

לא להשכיר רכבים מהחברה הזו

Would you recommend us:

yes no

Top Rent A Car:

Dear Mr. Lahiani, Thank You for your feedback. We would like to confirm that that you were not charged for the snow in the car, but for the stains you left on the back of the car. Under the terms of the agreement you signed art 28 upon return of a dirty and uncleaned car, the LESSEE owes a fee calculated in accordance with the official price list. We understand how frustrating it is to deal with unexpected expenses, but our firm has clear rules that we follow and we expect our clients to respect them as well. Please, do not hesitate to contact us on customer.service@toprentacar.bg for any clarifications regarding your rent. Kind regards

A******** P******

Israel

27.01.2023

Service rating:

very bad

Staff rating:

very bad

Time to pick-up/drop-off:

bad

Car rating:

average

Would you recommend us:

yes no

Top Rent A Car:

Dear Mr. Plotkin, I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg with more details about your booking. Thank you.

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