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Cars
Electric Cars
Cargo
Reviews from independent websites
Customer reviews
Rating
95.8 %
from 535 reviews from verified customers
(6949)
(2090)
(1505)
(1364)
(1061)
(362)
(346)
(305)
(256)
Latest reviews:
M******* O*** H****
(1 booking)
England
23.08.2024
Service rating:
very bad
Staff rating:
bad
Time to pick-up/drop-off:
good
Car rating:
good
Would you recommend us:
yes
no
V****** G******** V**********
Bulgaria
Bulgaria
23.07.2024
Service rating:
very bad
Безкрайни такси за проблеми с автомобила, никакво желание за решение от страна на наемодателя. Без желание за асистиране в каквато и да е степен.
Staff rating:
good
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Ahmad Muttaqin Bin Zairulshahfuddin
Malaysia
03.06.2024
Service rating:
very bad
The car was good. But the booking process was terrible. We were SCAMMED!
We had clearly mentioned that we will return the car late (at 10pm after office hour), because we already bought our train ticket back around 11pm, and we were willing to pay 1 day extra (Euro40).
However your staff (Rostislav) told us that we can just dropped the car anytime after 6pm, he only told us that he will put 6pm on paper as procedure. At 10pm, upon returning, we were asked to pay Euro100++ for late return. That is twice the price for paying 1 extra day (Euro40)!
And your staff (Svetoslav) were very rude. He even accused us of lying. He even then forced us to sign the document against our will, forcing us to agreed on paying the late charge. He lied saying that the office had call us asking for the car which we have not received any call for your office AT ALL!
He also tried to charge us on dented done on the car by previous rental. Repeatedly going in and out of the return office checking the car for several of time. While the record of the dent were all ready on the paper.
We will NOT recommend anyone to use this car service anymore! And we will also leave comments on all others media and travelling websites and portal.
Staff rating:
very bad
The car was good. But the booking process was terrible. We were SCAMMED!
We had clearly mentioned that we will return the car late (at 10pm after office hour), because we already bought our train ticket back around 11pm, and we were willing to pay 1 day extra (Euro40).
However your staff (Rostislav) told us that we can just dropped the car anytime after 6pm, he only told us that he will put 6pm on paper as procedure. At 10pm, upon returning, we were asked to pay Euro100++ for late return. That is twice the price for paying 1 extra day (Euro40)!
And your staff (Svetoslav) were very rude. He even accused us of lying. He even then forced us to sign the document against our will, forcing us to agreed on paying the late charge. He lied saying that the office had call us asking for the car which we have not received any call for your office AT ALL!
He also tried to charge us on dented done on the car by previous rental. Repeatedly going in and out of the return office checking the car for several of time. While the record of the dent were all ready on the paper.
We will NOT recommend anyone to use this car service anymore! And we will also leave comments on all others media and travelling websites and portal.
The car was good. But the booking process was terrible. We were SCAMMED! We had clearly mentioned that we will return the car late (at 10pm after office hour), because we already bought our train ticket back around 11pm, and we were willing to pay 1 day extra (Euro40). However your staff (Rostislav) told us that we can just dropped the car anytime after 6pm, he only told us that he will put 6pm on paper as procedure. At 10pm, upon returning, we were asked to pay Euro100++ for late return. That is twice the price for paying 1 extra day (Euro40)! And your staff (Svetoslav) were very rude. He even accused us of lying. He even then forced us to sign the document against our will, forcing us to agreed on paying the late charge. He lied saying that the office had call us asking for the car which we have not received any call for your office AT ALL! He also tried to charge us on dented done on the car by previous rental. Repeatedly going in and out of the return office checking the car for several of time. While the record of the dent were all ready on the paper. We will NOT recommend anyone to use this car service anymore! And we will also leave comments on all others media and travelling websites and portal.
The car was good. But the booking process was terrible. We were SCAMMED! We had clearly mentioned that we will return the car late (at 10pm after office hour), because we already bought our train ticket back around 11pm, and we were willing to pay 1 day extra (Euro40). However your staff (Rostislav) told us that we can just dropped the car anytime after 6pm, he only told us that he will put 6pm on paper as procedure. At 10pm, upon returning, we were asked to pay Euro100++ for late return. That is twice the price for paying 1 extra day (Euro40)! And your staff (Svetoslav) were very rude. He even accused us of lying. He even then forced us to sign the document against our will, forcing us to agreed on paying the late charge. He lied saying that the office had call us asking for the car which we have not received any call for your office AT ALL! He also tried to charge us on dented done on the car by previous rental. Repeatedly going in and out of the return office checking the car for several of time. While the record of the dent were all ready on the paper. We will NOT recommend anyone to use this car service anymore! And we will also leave comments on all others media and travelling websites and portal.
Time to pick-up/drop-off:
bad
Car rating:
excellent
We will NOT recommend anyone to use this car service anymore! And we will also leave comments on all others media and travelling websites and portal.
Would you recommend us:
yes
no
Y***** S**
(over 6 bookings)
England
10.02.2024
Service rating:
very bad
I have first time booked an electric car and I had no experience about the consumption. The battery charge was %74 which was meant to be minimum %80. I was charged 35BGN which is really too much. I am a regular customer of Top Rent a Car and I was dissappointed this time. You can not find a charging station everywhere and %6 was not really a huge amount. The car comsumes electricity whilst in traffic which you can not guess how much charge you will end up with.
Staff rating:
average
Pick up; I was very happy
I was not really happy at all that I had to pay 35BGN with the admin charge for %6 low charge
I was not really happy at all that I had to pay 35BGN with the admin charge for %6 low charge
Time to pick-up/drop-off:
excellent
Car rating:
average
I would not recommend an electric car because you can not find a charging station everywhere. You can only find in a few places and have to wait hours for the car to be charged.
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Sen,
Thank you for sharing your feedback regarding your recent experience. We appreciate your continued loyalty as a regular customer of Top Rent a Car, and we regret any disappointment you may have experienced during this rental.
We understand that renting an electric car for the first time can bring about uncertainties, especially regarding battery consumption and charging availability. We strive to provide all necessary information to our customers through our website, including details about electricity consumption, minimum battery charge, and where to find charging stations. Additionally, we offer discount cards for electricity to facilitate your charging needs during your rental period.
We have a diverse car fleet to cater to various preferences and needs, and we would be delighted to assist you in selecting the most suitable vehicle for your next trip. Please feel free to reach out to us directly, and we will do our utmost to ensure a more satisfactory experience for you.
Kind regards,
Top Rent a Car
Petar Rumenov Payakov
(1 booking)
Bulgaria
22.03.2023
Service rating:
very bad
При превода на пълномощното ми, името ми беше сгрешено на Антон Паяков и не искаха да пуснат да премина границата. Беше ми предложено да платя 50евра “почерпка”. Сз приех, защото алтернативата беше да се връщам, да ви представя официалния разход за гориво, да искам компенсация, но загубеното от мен време (и на жена ми и 2-те ни деца) нямаше как да ми се върне.
Поради тази причина, очаквам да бъда компенсиран като ми се върнат парите за така наречената “почерпка”.
Бях поставен от вас в крайно неприятна и изнервяща ситуация!
Staff rating:
good
Яни беше професионалист, действаше бързо, обясняваше коректно и съм доволен от него.
Обяснил съм на Димитър ситуацията със сгрешеното пълномощно и от него получих разбиране и обещание за съдействие за компенсацията ми.
Обяснил съм на Димитър ситуацията със сгрешеното пълномощно и от него получих разбиране и обещание за съдействие за компенсацията ми.
Time to pick-up/drop-off:
excellent
Car rating:
good
Would you recommend us:
yes
no
Top Rent A Car:
Здравейте г-н Паяков,
Благодарим за Вашия отзив и предоставената информация!
Ще направим обстойна проверка по случая и ще се свържем с Вас в краткия срок.
Благодарим за търпението!
Top rent a car 
Darren Russell
(4-5 bookings)
England
27.10.2022
Service rating:
very bad
Child seat was missing on collection, was asked to return next day which was not possible. Was promised a delivery in 24 hours but took 5 days. Refused refund for missing days, was unable to travel and do family stuff due to lack of seat. Booster seat was also in 2 pieces and unsafe. The worst service ever renting a car in more than 20 years.
Staff rating:
very bad
Child seat missing
Unable to process refund for missing days.
Unable to process refund for missing days.
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Great car if you dont have children,
Would you recommend us:
yes
no
Olga Shabalina
(1 booking)
Russia
17.03.2022
Service rating:
very bad
Добрый день!
Я арендовала машину 3 недели назад.
Я оплатила депозит за машину со своей наличной карты, не с кредитной карты.
2 ваших сотрудника не позволили мне заплатить с кредитной карты моего менеджера, а также наличными.
Прошло 3 недели, до сих пор депозит не возвращан на мой счет.
Он не был ЗАБЛОКИРОВАН, как говорят ваши сотрудники, оплата была снята, так как это не кредитная карта, я сообщала это вашим сотрудникам несколько раз.
Сегодня я была в моем банке и взяла выписку со счета и отправила вашему сотруднику Yasen Hajdutov по его запросу.
Также сообщила ему емейл моего банка, по его запросу.
Жду решение проблемы и возврата оплаты на мой счет в короткий срок!
Staff rating:
very bad
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
Top Rent A Car:
Здравствуйте, Ольга,
Приносим извинения за неудобства, но по закону мы не можем принять другую банковскую карту, кроме карты клиента, и в данном случае кроме вашей. Пожалуйста, пришлите нам контакт вашего банка и выписку по счету, чтобы мы могли продолжить работу над делом, пока оно не будет решено. Наши коллеги из Custомer Service свяжутся с вами сегодня.
A********* B********** B*******
England
England
29.09.2020
Service rating:
very bad
This time for a first time I was very disappointed. Overall I had the car I booked , nice clean and new however everything went wrong on the drop off due to some scratches happened overnight out of my knowledge. Even though I have paid full insurance with Top rent a car , it wasn’t valid because I didn’t have any paperwork from the police. To get this paperwork is a nightmare if there’s no accident involved. However READ your contact and what you pay money for DO NOT buy insurance with them . The insurance policy is a scam that is made for the company to make more money either buy making you getting it or keeping the deposit. So my advice is buy it elsewhere.Otherwise the company is good and the cars fantastic.
Staff rating:
average
Good and professional service
Due to the problem I experienced I didn’t get any help or support or understanding from this employer. Dealing with him was rather unpleasant.
Due to the problem I experienced I didn’t get any help or support or understanding from this employer. Dealing with him was rather unpleasant.
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Extremely rude and abrupt. Try to blame me for him to stay longer at job, which was extremely un-professional. Lied about the office closing time, as I was entering the terminal the office was still open after 2015 Chap was only I treating in charging more and more Didn’t know how to process looked confused most of the time Extremely disappointed experience I will have to think twice to use top rent in the future