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Cars
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Cargo
Reviews from independent websites
Customer reviews
Rating
94.5 %
from 2340 reviews from verified customers
Rewiews by nationality:
(8939)
(1639)
(1530)
(1372)
(418)
(402)
(366)
(286)
Latest reviews:
I***** P*************
(1 booking)
Lithuania
10.10.2025
Service rating:
average
Staff rating:
average
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
Nieter Attila
(2-3 bookings)
Germany
18.08.2024
Service rating:
average
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
average
Many damages at the car.
You have to look carefully when you pick up the car, that they notice every damage in their protocol.
The price for a week was good.
Would you recommend us:
yes
no
G*** M*****
United Kingdom
28.07.2024
Service rating:
average
Close to Airport.pick up ok .
But I purchased extra cover when booking with agent in uk . Then told on arrival that this would not be enough cover .I purchased more insurance cover on arrival in burgas.I had a maintenance issue that was not resolved
Staff rating:
good
Some of the previous damage was not on the check sheet
Ok
Ok
Time to pick-up/drop-off:
good
Car rating:
average
This was convenient for burgas airport .
Would you recommend us:
yes
no
Svetlin Yordanov Yordanov
(2-3 bookings)
Bulgaria
25.07.2024
Service rating:
average
As existing customer and mostly renting for Sofia airport , Burgas employee should be learning to get near to the same standard.
Staff rating:
good
Dimitar was great explaining the small letters of not having the full insurance and taking triple deposit 3000 leva , except that noting special, the car tank wasn’t full at the pick up location and scratches were all over it . Even mention to another representative at the car park he just said “ It is okay”,..
Viki , she were very professional. 10/10
Viki , she were very professional. 10/10
Time to pick-up/drop-off:
good
Car rating:
bad
Would you recommend us:
yes
no
A****** F******
(1 booking)
Israel
17.07.2024
Service rating:
average
The overall experience was 'OK'. Not more. Not less.
Pick up process at the office was extremely slow. It took almost an hour until our booking began to be handled by the staff, due to other customers the were processed at the time we came.
The car we booked (VW TIGUAN) had a problem at one of the AC units. Pavel suggested that we'll wait another 30 minutes for an alternative similar vehicle, but we were already exhausted from the flight and long wait and preferred to take the malfunctioned vehicle and ask for a partial refund - due to the problem. We did not get it.
To be honest? I expected more from Bulgaria's top national car rental brand.
Staff rating:
average
OK service.
OK service.
OK service.
Time to pick-up/drop-off:
average
Car rating:
average
No partial refund (even a small one) for a malfunctioned AC, in July's hot summer? Not fair, in my opinion.
Would you recommend us:
yes
no
Jesper Skov
(4-5 bookings)
Denmark
08.07.2024
Service rating:
average
Staff rating:
bad
He came at 9.00 an was 30 min. late. Office opening time was 8.30.
Time to pick-up/drop-off:
good
Car rating:
average
Would you recommend us:
yes
no
Vladimir Bartonik
(over 6 bookings)
Czech Republic
20.06.2024
Service rating:
average
Staff rating:
average
I almost missed my flight. Although I was the first in the office, the agent was serving other customers who had just arrived. Finally, he wanted to send us on foot to the airport.
Time to pick-up/drop-off:
average
Car rating:
excellent
yes
Would you recommend us:
yes
no
Charles Shaw
(4-5 bookings)
United Kingdom
18.06.2024
Service rating:
average
We need our refund the car was not roadworthy
Staff rating:
bad
Was fine
Did not appreciate that a full refund was required
Did not appreciate that a full refund was required
Time to pick-up/drop-off:
average
Car rating:
very bad
Would you recommend us:
yes
no
S**** M***** L*****
(over 6 bookings)
United Kingdom
24.04.2024
Service rating:
average
Signed the form before seeing condition of vehicle. I was worried that I would be charged for marks to the vehicle I had not made. My copy had no marks identified on the car. I wasn’t charged but it didn’t stop me worrying.
Staff were great as always.
Staff rating:
excellent
Time to pick-up/drop-off:
good
Car rating:
bad
Would you recommend us:
yes
no
E***** H*******
(over 6 bookings)
United Kingdom
18.04.2024
Service rating:
average
The guy who picked the car up tried to say there was a dent in the car I told him it was already there ,he then tried to get me to sign a document saying when and where and what time I did the dent ,I refused because I didn't do it I told him to phone his boss who said the dent was already there and took realise my deposit ,I am still waiting for my deposit .if I don't get it today then I will contact my card and report it to them .....I use top rent a car for many years and a few times a year and near had anything like this hopefully it will be sorted today
Staff rating:
bad
All was ok but took longer than normal
He tried to get me to sign a disclaimer say I had caused damage to the car when it was already there ...so by signing it he trying to get me to tell lies
He tried to get me to sign a disclaimer say I had caused damage to the car when it was already there ...so by signing it he trying to get me to tell lies
Time to pick-up/drop-off:
average
Car rating:
good
Would you recommend us:
yes
no
He answered my questions (I could understand his english) and we finished fast.