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Cars
Electric Cars
Cargo
Reviews from independent websites
Customer reviews
Rating
94.6 %
from 1985 reviews from verified customers
(5556)
(1985)
(1473)
(1209)
(899)
(315)
(305)
(261)
(225)
Latest reviews:
K********* A*** R*** A****
(1 booking)
England
17.09.2023
Service rating:
very bad
I rented the car for 18 days and paid a lot of money for cross boarding fee too however the customer service was very very bad, they did not tell me about the Asian and European part of the Turkey and must pay a fee to cross the Asian part instead they decided to scam me as the customer as I have been the customer for the last 2 years. Very disgusting and disgraceful.
Staff rating:
very bad
I rented the car for 18 days and paid a lot of money for cross boarding fee too however the customer service was very very bad, they did not tell me about the Asian and European part of the Turkey and must pay a fee to cross the Asian part instead they decided to scam me as the customer as I have been the customer for the last 2 years. Very disgusting and disgraceful.
I rented the car for 18 days and paid a lot of money for cross boarding fee too however the customer service was very very bad, they did not tell me about the Asian and European part of the Turkey and must pay a fee to cross the Asian part instead they decided to scam me as the customer as I have been the customer for the last 2 years. Very disgusting and disgraceful.
I rented the car for 18 days and paid a lot of money for cross boarding fee too however the customer service was very very bad, they did not tell me about the Asian and European part of the Turkey and must pay a fee to cross the Asian part instead they decided to scam me as the customer as I have been the customer for the last 2 years. Very disgusting and disgraceful.
Time to pick-up/drop-off:
very bad
Car rating:
very bad
I rented the car for 18 days and paid a lot of money for cross boarding fee too however the customer service was very very bad, they did not tell me about the Asian and European part of the Turkey and must pay a fee to cross the Asian part instead they decided to scam me as the customer as I have been the customer for the last 2 years. Very disrespectful and disgraceful. I would recommend your customers to not come back and I will show them and tell them about this story. More importantly the manager did not try to help or give discount me as a loyal customer, very shameful and disgraceful as a company.
Would you recommend us:
yes
no
I** R***** H***
England
England
09.09.2023
Service rating:
excellent
Staff rating:
excellent
Time to pick-up/drop-off:
bad
Car rating:
excellent
Would you recommend us:
yes
no
S***** G**** M*******
(2-3 bookings)
England
05.09.2023
Service rating:
excellent
The only bad part was that I thought I had booked the car from the airport but in the event I had to take the Top Rentacar bus to your head office which was a bit out of the way.
Staff rating:
good
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Andrew David Moore
(4-5 bookings)
England
03.09.2023
Service rating:
excellent
Always great to deal with - cars tend to be newer models and never had any problems with them
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Stephen John Ward
(2-3 bookings)
England
31.08.2023
Service rating:
excellent
Staff rating:
excellent
Time to pick-up/drop-off:
excellent
Car rating:
excellent
Would you recommend us:
yes
no
Nicole Kimm Powell
England
England
29.08.2023
Service rating:
excellent
He was so Professional polite and helpful and his English was excellent .
Staff rating:
excellent
Tried to help get the best deal for us
When we returned the car there was a scrap on the car and he reassured us that every thing would be sorted as i was so upset about it .
When we returned the car there was a scrap on the car and he reassured us that every thing would be sorted as i was so upset about it .
Time to pick-up/drop-off:
good
Car rating:
excellent
Car was perfect size and speed was good as you are in a different country and don't know the roads perfect
Would you recommend us:
yes
no
S**** J**** B********
England
England
25.08.2023
Service rating:
excellent
Very helpful questions were answered no problem. Took wifi box back and was replaced no problem
Staff rating:
excellent
Very friendly guy no issue with asking questions and was impressed. Great communication!
Only met him on car pick up but again checked car over very quick, very friendly and desposit returned in minutes!
Only met him on car pick up but again checked car over very quick, very friendly and desposit returned in minutes!
Time to pick-up/drop-off:
average
Car rating:
good
Would advice if you have 3 people in back and child booster seat the car is a lot small that I suspected. That’s not cars issue I should have maybe looked at one first. Maybe a caddy would be better option or maybe a Ford focus
Would you recommend us:
yes
no
C***** B*****
(1 booking)
England
24.08.2023
Service rating:
very bad
Kaloyan Manev lied to my face about my dog saying he told me when I picked up the car?? . He said he told me then about no animals in the car !! ABSOLUTE LIAR. My dog is a support dog and is registered . My dog goes in a bag and I cleared the car of rubbish but there are a few hairs on the floor and Seat. I took a photo and he wants 50 euro to clean ONE seat. I went to the police and they said ask if you can clean the seat but he refused. I am in Bulgaria 17 years and a regular client of rent a car but it’s disgusting service
Staff rating:
very bad
This man lied to my face. The police suggest I offer to clean car .. my home 5 minutes away and I could hoover the hairs but he refused.
What do you do is small children are in the car ?? Make a penalty of 50 euro
He should be reprimanded for lying. Why would I take my support dog if he said this in pick up? You should tell clients to clean the car themselves
He should be reprimanded for lying. Why would I take my support dog if he said this in pick up? You should tell clients to clean the car themselves
Time to pick-up/drop-off:
average
Car rating:
average
USE ANOTHER COMPANY NOT THIS ONE!
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mrs. Barton,
Thank you for taking the time leave Your feedback about our services.
From our part, we would like to clarify few important aspects that you did not mention in your narrative.
To begin with, the rules of our company allow the transportation of pets in our vehicles, but only in specially designated cages. You were informed about that at the beginning of the rental and it is clarified in details in terms of the contract that you signed. Upon your return of the car in your presence, it was found that this condition was not met, the interior of the car was very dirty, full of wool and with wet spots on the back seat, which makes it absolutely unsuitable for subsequent use by other customers.
Please note that we are very meticulous about providing cars to our customers in perfect clean condition, and after your rental, this vehicle has to pass deep cleaning and disinfection which will take several days as we need to bring the car to the same high standard as we provided it to you. The collected fee does not cover either the costs for cleaning and disinfection or the days of the car's stay.
We understand that you are frustrated by the sanctions imposed and this is most likely the reason for your negative review, but we encourage you to put yourself in the shoes of other customers, especially with children, health conditions and allergies who will have to rent a car after your use. We hope for your understanding, as our goal is not to charge our clients without regulation, but to offer a high quality of service so that everyone is satisfied and comes back to us again.
We remain available for further communication by email: customer.service@toprentacar.bg.
Best regards,
Top rent a car
Haaris Iqbal
England
England
22.08.2023
Service rating:
excellent
Stefan and Martin stove were the best part of my experience . Martin helped me a lot and was very helpful he also dropped us off to the airport promptly . I would use this service again because Martin went above and beyond he helped us unload our luggage and was fast when serving customers.
Staff rating:
excellent
Very helpful
Martin stove were the best part of my experience . Martin helped me a lot and was very helpful he also dropped us off to the airport promptly . I would use this service again because Martin went above and beyond he helped us unload our luggage and was fast when serving customers.
Martin stove were the best part of my experience . Martin helped me a lot and was very helpful he also dropped us off to the airport promptly . I would use this service again because Martin went above and beyond he helped us unload our luggage and was fast when serving customers.
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
A***** A*******
England
England
21.08.2023
Service rating:
good
Good service and great car. Only disappointment was a delay of one hour drop off.
Staff rating:
excellent
Time to pick-up/drop-off:
average
Car rating:
excellent
Would you recommend us:
yes
no
