The check-in lad that recieved the car back and then his ‘Supervisor’ Mickey were very unsympathetic and didn’t want to hear our reasons for the delay despite trying to reason with them :0( Our flight was at 1515pm so I booked the car until 12 noon allowing three hours before the flight. I did not intend on being late and had not more time to plead my case.
Доволен съм от обслужването на Денис, благодаря
Вижте "Оценка качеството на предоставената услуга"
Обяснил съм на Димитър ситуацията със сгрешеното пълномощно и от него получих разбиране и обещание за съдействие за компенсацията ми.
I dropped the car at the scheduled time, without a scratch and a full fuel tank, thinking I will get back my deposit. Rostislav insisted on charging me for the car replacement and extra fuel for bringing the replacement to me at Bansko.