Български 
English (UK) 
Русский 
Deutsch 
Español 
Français 
Polski 
Українська 
Hrvatski 
Ceský 
Danske 
Suomen 
Ελληνικά 
Magyar 
Svensk 
Türk 
יודיש 
Log in
Cars
Electric Cars
Cargo
Reviews from independent websites
Customer reviews
Rating
93.3 %
from 3609 reviews from verified customers
Rewiews by nationality:
(8927)
(1638)
(1530)
(1370)
(418)
(401)
(366)
(286)
Latest reviews:
Tomas Sinska
(1 booking)
Latvia
09.08.2024
Service rating:
very bad
Totaly bad company. NIT RETURNED DEPOSIT... WANT CHARGE FOR SCRACESS BUT SCRACSES WAS BEFORE WE RENT CAR. WE HAVE ALL VIDEO.
NEVER USE THIS COMPANY THEY TAKE DEPOSIT FOR 620€.
Staff rating:
very bad
On take car sad ok can return two hours more.
We take car 18.00 returned 14.00.
We paid for full 7 days.
But they charge us pluss 2 hours.
Arogantion . Always try sad car broken but car was returned same as we take it.
Arogantion . Always try sad car broken but car was returned same as we take it.
Time to pick-up/drop-off:
average
Car rating:
bad
Never use this company!!!!
Would you recommend us:
yes
no
Bogdan Munteanu
(1 booking)
Romania
05.07.2024
Service rating:
very bad
Staff rating:
very bad
Time to pick-up/drop-off:
very bad
Car rating:
excellent
If you choose their car with company stickers applied on the car everywhere you go, you have problems with parking and police stopping you.
Would you recommend us:
yes
no
Andrius Rybakovas
(1 booking)
Lithuania
04.07.2024
Service rating:
very bad
I had worst experience in my life.
I will not recomend anybody to deal with your company.
Staff rating:
average
Time to pick-up/drop-off:
good
Car rating:
bad
In my opinion better to find car somewhere, but not in TOP.
Would you recommend us:
yes
no
Yunis Emre Elbay
(1 booking)
Turkey
29.06.2024
Service rating:
very bad
On 26.06.2024 at 09:30, we applied to rent a car from the friends at the toprentacar counter at Varna airport. They took us by transfer vehicle, saying that the transaction would not be carried out from here and that it would be done from the office outside. We rented the car there. We were not informed that we would be charged 24 Euros if it was delivered before time, and we had a flight at 09:30 on 29.06.2024. When we arrived at the airport, one of your staff stated that we had to wait until 08:30 and that no fee would be charged after the vehicle was checked. They stated that if we delivered the vehicle at this time, we would be late for the plane. Even though we said that I went to the airport to rent a car and you took us out, the staff's behavior was very bad and they spoke loudly to us and did not even allow us to talk. Frankly, we come to Varna often. Neither me nor my friends will rent a car from your company again.
Staff rating:
very bad
Your staff spoke loudly and did not allow us to speak. Even though he was unsympathetic and explained our situation, I worked at night. I will leave in the morning. He almost caused us to be late for our flight by saying "I will go home"?
Berbat çok kötü
Berbat çok kötü
Time to pick-up/drop-off:
bad
Car rating:
excellent
Berbat çok kötü
Would you recommend us:
yes
no
Susan Kitchukova
(2-3 bookings)
United States
27.06.2024
Service rating:
very bad
The documents that were given to me were not accepted by customs in turkey. That was the whole reason we rented the car. Then when returning it the lady tried saying we broke the trunk but it wasn’t us. Ridiculous.
Staff rating:
average
Rude. Was being rude to the man dropping off before me too.
Time to pick-up/drop-off:
average
Car rating:
average
Would you recommend us:
yes
no
Carlos Enrique Toro Gutierrez
(1 booking)
Colombia
25.06.2024
Service rating:
very bad
Worst experience in my life in any rental car company
Big delays
Poor clarity information
Hidden and abusive charges
Very unfair policies
My worst EVER experience
Staff rating:
very bad
Time to pick-up/drop-off:
average
Car rating:
very bad
Would you recommend us:
yes
no
Ventsislav Lavchiev
(4-5 bookings)
Austria
08.06.2024
Service rating:
very bad
Staff rating:
bad
Time to pick-up/drop-off:
very bad
Car rating:
average
Would you recommend us:
yes
no
A*** M****
(1 booking)
Austria
08.06.2024
Service rating:
very bad
Die sagen nichts aber am Ende muss Mann viel zahlen, über Kaution rede ich natürlich
Staff rating:
very bad
Ok
Schlecht
Schlecht
Time to pick-up/drop-off:
good
Car rating:
average
Auto ist ok
Would you recommend us:
yes
no
Ahmad Muttaqin Bin Zairulshahfuddin
(1 booking)
Malaysia
03.06.2024
Service rating:
very bad
The car was good. But the booking process was terrible. We were SCAMMED!
We had clearly mentioned that we will return the car late (at 10pm after office hour), because we already bought our train ticket back around 11pm, and we were willing to pay 1 day extra (Euro40).
However your staff (Rostislav) told us that we can just dropped the car anytime after 6pm, he only told us that he will put 6pm on paper as procedure. At 10pm, upon returning, we were asked to pay Euro100++ for late return. That is twice the price for paying 1 extra day (Euro40)!
And your staff (Svetoslav) were very rude. He even accused us of lying. He even then forced us to sign the document against our will, forcing us to agreed on paying the late charge. He lied saying that the office had call us asking for the car which we have not received any call for your office AT ALL!
He also tried to charge us on dented done on the car by previous rental. Repeatedly going in and out of the return office checking the car for several of time. While the record of the dent were all ready on the paper.
We will NOT recommend anyone to use this car service anymore! And we will also leave comments on all others media and travelling websites and portal.
Staff rating:
very bad
The car was good. But the booking process was terrible. We were SCAMMED!
We had clearly mentioned that we will return the car late (at 10pm after office hour), because we already bought our train ticket back around 11pm, and we were willing to pay 1 day extra (Euro40).
However your staff (Rostislav) told us that we can just dropped the car anytime after 6pm, he only told us that he will put 6pm on paper as procedure. At 10pm, upon returning, we were asked to pay Euro100++ for late return. That is twice the price for paying 1 extra day (Euro40)!
And your staff (Svetoslav) were very rude. He even accused us of lying. He even then forced us to sign the document against our will, forcing us to agreed on paying the late charge. He lied saying that the office had call us asking for the car which we have not received any call for your office AT ALL!
He also tried to charge us on dented done on the car by previous rental. Repeatedly going in and out of the return office checking the car for several of time. While the record of the dent were all ready on the paper.
We will NOT recommend anyone to use this car service anymore! And we will also leave comments on all others media and travelling websites and portal.
The car was good. But the booking process was terrible. We were SCAMMED! We had clearly mentioned that we will return the car late (at 10pm after office hour), because we already bought our train ticket back around 11pm, and we were willing to pay 1 day extra (Euro40). However your staff (Rostislav) told us that we can just dropped the car anytime after 6pm, he only told us that he will put 6pm on paper as procedure. At 10pm, upon returning, we were asked to pay Euro100++ for late return. That is twice the price for paying 1 extra day (Euro40)! And your staff (Svetoslav) were very rude. He even accused us of lying. He even then forced us to sign the document against our will, forcing us to agreed on paying the late charge. He lied saying that the office had call us asking for the car which we have not received any call for your office AT ALL! He also tried to charge us on dented done on the car by previous rental. Repeatedly going in and out of the return office checking the car for several of time. While the record of the dent were all ready on the paper. We will NOT recommend anyone to use this car service anymore! And we will also leave comments on all others media and travelling websites and portal.
The car was good. But the booking process was terrible. We were SCAMMED! We had clearly mentioned that we will return the car late (at 10pm after office hour), because we already bought our train ticket back around 11pm, and we were willing to pay 1 day extra (Euro40). However your staff (Rostislav) told us that we can just dropped the car anytime after 6pm, he only told us that he will put 6pm on paper as procedure. At 10pm, upon returning, we were asked to pay Euro100++ for late return. That is twice the price for paying 1 extra day (Euro40)! And your staff (Svetoslav) were very rude. He even accused us of lying. He even then forced us to sign the document against our will, forcing us to agreed on paying the late charge. He lied saying that the office had call us asking for the car which we have not received any call for your office AT ALL! He also tried to charge us on dented done on the car by previous rental. Repeatedly going in and out of the return office checking the car for several of time. While the record of the dent were all ready on the paper. We will NOT recommend anyone to use this car service anymore! And we will also leave comments on all others media and travelling websites and portal.
Time to pick-up/drop-off:
bad
Car rating:
excellent
We will NOT recommend anyone to use this car service anymore! And we will also leave comments on all others media and travelling websites and portal.
Would you recommend us:
yes
no
Mhd Hashem Takriti
(1 booking)
Syria
05.01.2024
Service rating:
very bad
I have a deal to pickup and return the car to the airport, the agent informed me that deal is with third party not with us. So I went to pickup the car from toprent head office which was so bad for me.
Then I have paid twice for car full protection, as per the agent that third party full protection is not acceptable.
Total extra payment was 38€
18€ for full protection
20€ fees to return the car to head office
This was very bad experience for me
Staff rating:
bad
I have a deal to pickup and return the car to the airport, the agent informed me that deal is with third party not with us. So I went to pickup the car from toprent head office which was so bad for me.
Then I have paid twice for car full protection, as per the agent that third party full protection is not acceptable.
Total extra payment was 38€
18€ for full protection
20€ fees to return the car to head office
This was very bad experience for me
I have a deal to pickup and return the car to the airport, the agent informed me that deal is with third party not with us. So I went to pickup the car from toprent head office which was so bad for me. Then I have paid twice for car full protection, as per the agent that third party full protection is not acceptable. Total extra payment was 38€ 18€ for full protection 20€ fees to return the car to head office This was very bad experience for me
I have a deal to pickup and return the car to the airport, the agent informed me that deal is with third party not with us. So I went to pickup the car from toprent head office which was so bad for me. Then I have paid twice for car full protection, as per the agent that third party full protection is not acceptable. Total extra payment was 38€ 18€ for full protection 20€ fees to return the car to head office This was very bad experience for me
Time to pick-up/drop-off:
average
Car rating:
good
I will not recommended as I had a bad experience with policy and fees clarity
I have a deal to pickup and return the car to the airport, the agent informed me that deal is with third party not with us. So I went to pickup the car from toprent head office which was so bad for me.
Then I have paid twice for car full protection, as per the agent that third party full protection is not acceptable.
Total extra payment was 38€
18€ for full protection
20€ fees to return the car to head office
This was very bad experience for me
Would you recommend us:
yes
no
Top Rent A Car:
Dear Mr. Takriti,
Thank you for Your feedback.
We were surprised to learn that You were disappointed with Your experience with our company, as we always strive to provide only the highest quality services.
We would like to provide a little clarity to the conditions You described. When clients book a car through our partners, we act only as intermediaries providing the service that You have booked and act on the information received by the partner, including when it comes to the location of the car pick-up.
As for additional coverage, we must clarify that it is optional and we do not oblige clients who already have coverage or insurance to enter into mandatory coverage with us. The only thing that we always explain to our clients is that in the event of damage if the client needs to cover the costs of repairs, we assist clients in providing Protocols, invoices, photographs so that they can receive their insurance funds with our partners.
We hope that this information was useful to You and that You will return to use our services in the future.
Kind regards,
Top rent a car 
