Customer reviews

Rating

94.2 % from 21075 reviews from verified customers

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Latest reviews:

Ian Paul Hands (2-3 bookings)

England

08.04.2018

Service rating:

bad

I have hired from you many times over the years, I prebooked a WIFI router, but when I picked up the car I was told one was not available, I then had to waste 1/2 day going into Sofia centre to get one. This inconvenience will mean I will need to look at hiring cars from a different company, as I usually arrive at sofia at night, so need a router straight away. I have a home in a rural part of Bulgaria, with no shops nearby. The car hire part was good as usual, with good staff.

Staff rating:

good

Didn.t know you had an office now in theairport and so wasted time looking for a rep on arrival
good fast transfer to terminal

Time to pick-up/drop-off:

good

Car rating:

excellent

Would you recommend us:

yes no

Top Rent A Car:

Dear Mr. Hands, Thank you for your feedback! Thank you for being our customer already 6 years and for your loyalty! We want to apologize about the inconvenience caused, we are really sorry about the time you wasted to search for a router. We want to assure you that it's not our practice, but exception. We hope to meet your requirements and expectations next time as we are always trying to serve our customers in better way! Kind Regards, Top Rent A Car

Ivan Stoimenov Ginov

Bulgaria

23.03.2018

Service rating:

bad

Staff rating:

average

Отношението на въпросния господин Симеон бе надменно и невъзпитано. Не отделяше изчерпателна информация и през цялото време парадираше колко бил зает и , че не съм бил единствен клиент.
Тодор бе бърз изряден и коректен. Информацията и услугата която получих от него бе задоволителна и на ниво

Time to pick-up/drop-off:

good

Car rating:

excellent

Would you recommend us:

yes no

Artin Agop Kaldzhiyan (4-5 bookings)

England

15.03.2018

Service rating:

bad

Twice booked cars with Top Rent a Car and each time no one was at the terminal to meet me. Second time was even worse as I wrote an email to booking department with dates and timings for landing on my flight in order to avoid further delays and still no one was there so I have to call twice the office and after 45 mins waiting I was picked by the company van. The driver wasn’t polite at all and none of the team members has given me apologies. I want to mention that on my return journey the overall experience was good due to the fact that the employee at the time provided an excellent service. Price wise is ok due to the lowest deposit!

Staff rating:

average

Istead of offering me water which is free anyway just show respect to customers by giving the apologies. Need training how to deal in certain situations! It’s called problem solving
Well done. Need promotion to drive the team!

Time to pick-up/drop-off:

average

Car rating:

good

Would you recommend us:

yes no

Top Rent A Car:

Dear Mr. Kaldzhiyan, Thank you for your feedback! We always try to provide fast and efficient services to our customers. We are sorry that you had to wait that extra time. We want to assure you that this is not our work style. Few days ago, we opened a new office at Terminal 1, soon we will have an office at Terminal 2 for our customer's convenience. We highly respect all of our customers and try to provide them with professional service. Some attitude different than that is not tolerate from our management and we will take all needed measures in order to deal with it. Please, accept our apologies. We hope to meet you again in the future in order improve your opinion about our service! Kind regards, Top Rent A car

Tatiana Filippova (1 booking)

Russia

12.03.2018

Service rating:

bad

Добрый день, претензий к машине нет, выдали нормально, а вот при возврате машины до сих пор не вернули депозит. 400 лево не понятно , где. Пишу на электронный адрес, ответа так же нет. Возврат машины был 10 марта, деньги 12 марта так не поступили. Вопрос где депозит?

Staff rating:

good

Time to pick-up/drop-off:

average

Car rating:

good

Would you recommend us:

yes no

Top Rent A Car:

Уважаемая Татьяна, Спасибо, что поделились с Вами своими впечатлениями. Надеемся, что успели решить проблемму с Вашим банком и он освободил сумму. Пожалуйста, имейте ввиду, что отдель "Customer Service" работает с понедельника по пятницу и поэтому не успели ответить Вам во время выходных. Будем ждать Вас опять в Болгарию. С наилучшими пожеланиями, Команда Top Rent A Car

Petrus Filippus Van Den Berg

Netherlands

03.03.2018

Service rating:

bad

We had to wait a long time for bus to pick us up. Then a long time before an agent turned up. Then the documentation took very long, due also to the computer wiping all details after which we everything had to be filled out again. Meanwhile the car was not warming up, so later had to be cleared from snow and the windows de-iced. We drove away more than two hours after arriving! Staff was very friendly though!

Staff rating:

good

Time to pick-up/drop-off:

average

Car rating:

good

Would you recommend us:

yes no

Robin David Gray (4-5 bookings)

England

23.01.2018

Service rating:

bad

Waited over 1 hour for collection from terminal despite 2 phone calls to office...............Then had to walk from terminal 1 to car collection point. Not happy at all and no satisfactory explanation from office staff. After walking to collection office the courtesy bus sat in the compound ................! NOT GOOD SERVICE !!!! Normally I get good service....................! Be good to hear from Top Rent what went wrong ? Regards Robin

Staff rating:

bad

Time to pick-up/drop-off:

average

Car rating:

good

Would you recommend us:

yes no

Nikolay Ivelinov Petrov

England

11.01.2018

Service rating:

bad

Обслужването беше окей , но колата беше далеч от добре , доста често използвам вашите услуги и винаги съм бил доволен от колите , но този път останах разочарован , чекът на колата светеше още като я взех , задните свдалки бяха мръсни , наподобяваше все едно нещо беше разлято върху тях , при скорост 150км в час волана почваше да трака , надявам се при следващата кола,която ще наема да не се сблъсквам с подобни проблеми

Staff rating:

good

Time to pick-up/drop-off:

excellent

Car rating:

very bad

Would you recommend us:

yes no

Top Rent A Car:

Уважаеми г-н Иванов, Благодарим Ви за обратната връзка. Вашите забележки са предадени към техническия ни отдел и са отстранени. Моля, имайте предвид, че максимално допустимата скорост съгласно ЗДП в България е 140 км/ч. Винаги можете да разчитате на нас за бъдещи резервации. С най-добри пожелания, Екипът на Top Rent A Car

A****** T******* H***** R******* (1 booking)

Netherlands

30.12.2017

Service rating:

bad

Way too many administration for picking up te car. It took almost an hour!!!

Staff rating:

good

Friendly, does his jon correct.
Friendly, does his job correct. Minus: called me that the car woild be picked up in 30 minutes, but came after more than 1 hour

Time to pick-up/drop-off:

average

Car rating:

good

For a country with mountains and hills this car is absolutely too slow and without enough power. In case of overtaking slow traffic this van be a serious hazard.

Would you recommend us:

yes no

Elaine Kay Smith

England

24.11.2017

Service rating:

bad

Long wait to collect the car at the airport.

Staff rating:

good

Time to pick-up/drop-off:

average

Car rating:

good

Would you recommend us:

yes no

Oren Naftali

Israel

14.10.2017

Service rating:

bad

baby chair is very old and poor condition

Staff rating:

excellent

good service man
good service man

Time to pick-up/drop-off:

bad

Car rating:

excellent

excellent car

Would you recommend us:

yes no

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