I received a brand new Renault Clio for an excellent price. I was informed at the time of receiving the car that if something happens to the car, I would have to call the police and inform the agency and go from there. When I returned the car, I was told that there was a light scratch on the back bumper, and that I will have to pay for fixing it - 100 leva!!! I never noticed the scratch, and I dont know how and when it happened. But since I did not call the police when it happened, it became my responsibility... I was quite disappointed that the supervisor just told me in a very cold manner that I was well informed of their rules and policies, it is what it is, it cannot be changed, and left. Now, I would also like to let you know that I kept this car for FOUR MONTHS, which equals close to 2,000 EUROS in rental fees!!! The fact that the supervisor totally overlooked that fact and wanted to get the 100 leva for the bumper really hurt me and disappointed me. No appreciation for the business and the money spent... Otherwise, the gentleman who was assisting me throughout the rental period was terrific! Thank you!
ГОСПОДИНЪТ ,КОИТО НИ ПОСРЕЩТНА НА ЛЕТИЩЕТО ,БЕ МНОГО УЧТИВ ,НО ГОСПОДИНЪТ ,КОЙТО ТРЯБВАШЕ ДА ПРИЕМЕ КОЛАТА ОБРАТНО,БЕ КРАИНО ИГНОРИРАЩТ МЕ ,ТАЙКАТО АЗ БЯХ БЪЛГАРКА ,А СЪПРУГЪТ МИ ЧУЙДЕНЕЦ,И ТОЙ ПРЕДПОЧИТАШЕ ДА РАЗГОВАРЯ С НЕГО ,ЗА ДА ИЗТЪКНЕ СВОЯТ АНГЛИЙСКИ ЕЗИК,ВЪПРЕКИ ,ЧЕ ДОГОВОРЪТ ЗА КОЛАТА БЕ НА МОЕ ИМЕ,И АЗ ПРЕДПОЛАГАМ ,ЧЕ ВЛАДЕЯ МНОООГООО ДОБРЕ НЕГОВИЯТ РОДЕН ЕЗИК,КАТО БЪЛГАРИН.КАКТО И ДА Е..КАТО КАПАК НА НЕГОВОТО НЕВАСПИТАНО И АРОГАНТНО ДАРЖАНИЕ БРАКНА В ЧАНТАТА СИ И ИЗВАДИ ЕДНА ЕСЕНЦИЯ БЪЛГАРСКА РОЗА И ПОЧТИ ПОДХВАРЛЯИКИ МИ Я КАЗВА ..ЕМИ ТОВА САМО МИ Е ОСТАНАЛО ДА ВИ ДАМ ПОДАРАК ОТ ФИРМАТА..ОСТАНАХ КРАЙНО РАЗОЧАРОВАНА ОТ ТОВА АРОГАНТНО ДАРЖАНИЕ НА ТОЗИ СЛУЖИТЕЛ НА ВАШАТА ФИРМА,КОЯТО СЪМ ПОЛЗУВАЛА И ДРУГИ ПЪТИ,НО СЛУЙИТЕЛИТЕ ВИ ВИНАГИ СА БИЛИ МНОГО УЧТИВИ.НАДЯВАМ СЕ КОГАТО ПАК МИ СЕ НАЛОЖИ ДА ВЗИМАМ КОЛА ПОД НАЕМ ОТ ВАШАТА ФИРМА,А АЗ ПЪТУВАМ ЧЕСТО ДО БЪЛГАРИЯ,ДА НЕ ПОПАДАМ НА ТОЗИ ВИ АРОГАНТЕН СЛУЖИТЕЛ,ЧИЕТО ДАРЖАНИЕ НАПРАВИ ЛОШО ВПЕЧАТЛЕНИЕ ДОРИ И НА МОЙАТ СЪПРУГ.
Excellent service!!! The staff member was very polite and professional. Thank you very much Angel
It was my 3rd time renting a car from Top-Rent-A-Car company and I am very happy with my choice. They are always on time waiting for the flight. It takes only few minutes to fill in all the documents and then the car is yours for the rental period. If you have any problems you can call anytime. Turning back the car is also very quick procedure. The cars Ive rented have all been new and very clean for reasonable prices. It is a pleasure collaborating with the company and the team itself. Highly recommended!
Професионално обслужване! Колата беше доставена на адрес, бърза и лесна процедура на наемане! Единствено, цената за автоматична кола ми се струва висока.
Very professional end-to-end service. Thank you for the pleasure!
See you next time!
Много добро обслужване , в съчетание с подаръчето след предаване на автомобила е признак на наистина висок професионализъм . Благодаря =))
Благодаря за доброто обслужване и коректните взаимоотношения!
Много Ви благодаря за всичко и се надявам скоро наистина да се възползваме от услугите Ви.
Много добро обслужване,новите коли са добри, но има какво още да се желае (например за тази цена по добри коли).
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