Оценка на услугата:
Оценка на персонала:
Време за наемане/връщане:
Оценка на автомобила
Бихте ли ни препоръчали:
Dear Mr. Hmelevschi,
Thank You for Your feedback!
We are sorry to learn that you faced some issues when returning your vehicle. We always strive to provide the highest quality service and our customers' feedback is very important to us.
We have checked the case, Your car was ready for collection at the time specified in the reservation. We understand that your flight was late and therefore you picked up your car later than the time you indicated. But we are an independent company and do not work in cooperation with airlines, so the time of pick up and return of the car was the same as You indicated when booking.
We are a large company and every day we work with a large number of customers, therefore our work schedule is very strict in order to serve each client in a quality manner. Any change or delay that we are not informed about in advance affects the quality of the services provided.
We are sorry that you were unhappy with some aspects of your rental, but we hope that your overall impression was positive and we hope to see you again and have the opportunity to exceed your expectations in future.
We wish you a successful day and happy Holidays!
We remain at your disposal for further correspondence.